Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The phone number listed is the correct phone number, I will certainly call her this weekThank you.*** ***
[Provide details of why you are not satisfied with this resolution.]
Regards,

January 21,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed
against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, I issued an adjustment for the $leaving a balance of $for November and December servicesPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***

*** **,
*** ***
*** ** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about
the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
Upon review of your account, *** confirmed he explained your price increaseI would like to take the time to apologize for the frustration caused by this situationWe have sent this to our local call center *** for additional training and or coaching of our customer service representatives
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at ###-###-#### option *
Cordially,
*** ***

January 13,
Re: Revdex.com Complaint# ***
WM Account# ***
*** K ***,
In regards to your last response, Route Manager Vicki confirmed, our driver went and serviced the entire street on 1/12/Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

July 30,
*** R ***
*** *** *r
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# *** H *** & SONS INC
*** R ***,
Reference ma** to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provi** you with our response
We are in the process of reviewing our internal records and will provi** resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Yes, you send me contract after I called on this monthThe contract is only for your company benefitNothing is protect consumerIt boil down your contract is only pretect your company not consumerI read other complain about your company that says “ cold , rude “ and I would add bullyWhy anyone sign up for those kind of contract? Not even year later increase more then $per monthIt was promise on the phone not increase for two year and I trusted that and not read or give time to read the contractNow for conviently lost or not finding recording when I spoken to Kathlyn *** on October 24, I feel your company should have big red warning sign to not use for consumer protection

August 4,
*** * ***
15th Av*nu* SW
Largo, FL
R*: B*tt*r Busin*ss Bur*au Complaint# ***
WM Account# ***
*** * ***,
R*f*r*nc* mad* to th* abov*-m*ntion*d B*tt*r Busin*ss Bur*au complaint you fil*d against Wast* Manag*m*nt.
W* would lik* to provid* you with our r*spons*
W* ar* in th* proc*ss of r*vi*wing our int*rnal r*cords and will provid* r*solution; w* appr*ciat* your tim* and pati*nc*
If you hav* qu*stions or comm*nts r*garding this matt*r, pl*as* f**l fr** to discuss it with m* at wmcar*[email protected] or by phon* at 713-512-option
Cordially,
Nancy G***
WM car*s-Corporat* Offic*

February 23,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
Nancy G***
WM cares-Corporate Office

August 1,
Revdex.com Case# ***
Waste Management Account# ***
Hello ***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
After researching our internal records, your account was suspended on 6/20/for nonpaymentWe received your payment on 7/20/2016; your account was reactivated on 7/28/Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-option *
Respectfully,
Nancy ***
Customer Experience Agent - WM Cares

January 12,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***
I apologize that you experienced issues with your yard waste pickup and appreciate the opportunity address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
You contacted Waste Management to schedule a pick up for your yard waste and a palletOur agent entered the necessary ticket to have the bulk picked upHowever, you were not advised of specifications regarding the s for removal of the yard wastePer your area, pallets are not collected and yard waste is picked up on your service day. On January 10, your yard waste was recovered, and Jeanne contacted you to confirmIn addition, a one-week credit applied to your account for the miscommunication on our part
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

November 17,
Hello ***
In response to your rejection, may you please provide details to why you are not satisfied with the resolution?
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

January 4,
*** * ***
*** *** *** ** 19020***Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would
like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

November 17,
*** ***
*** *** **
*** *** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against
Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

June 16,
*** * ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint* ***
WM Account* ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
N*** ***
WM cares-Corporate Office

November 21,
*** ** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account* ***
*** ** ***
Reference made to the above-mentioned RevDex.com complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

July 24,
*** * ***
*** *** ** ** ***
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** ***, ***
Mr***,
Reference is
made to the above-mentioned Revdex.com complaint you filed against Waste Management.
Thank you for taking my call yesterday, as discussed the $resume charge was billed to you in error, when an account is cut off for non payment and a payment is made our system auto generates this chargeYour account is currently closed and reflects a zero balance
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-***
Victoria ***
Customer Experience Agent - WM Cares
*** ***
*** ** *** *** *** ***
*** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution would be satisfactory to me
My trash was finally picked up at 5:p.mTuesday evening, four days lateBut I am satisfied with this.Thank You for your assistance

April 22,
Revdex.com Case# ***
Waste Management Account# ***
*** *** ***
My billing department confirmed, check# *** for $was place in the mail todayPlease allow 3-business days for your refund to arrivePlease accept our apologies for the frustration caused by this situation
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Customer Experience Team Lead - WM Cares

Online search for passport and visa services for my family led me to this service Service requested for myself, fiance and infant son Order *** - Concierge Service started *JAN Phone call from Mark H*** the following day
Intro to services and required documentation Immediate handover to his colleague Chelsea K*** **JAN She walked me through the process The process went on for weeks with several changes in requested information in the application process This created many delays in processing the application because the requests kept changing We even had to get a Notary There are litterally emails in a single thread 10FEB the final signoff on the applications This just weeks before expected departure EMAIL sent on **MAR
Chelsea,
It has been weeks since I've heard from anyone at itseasyregarding
what I consider overcharges for basic passport services Again, I
originally signed up for basic passport services and cannot understand
where

April 07,
*** *** *** ** *** *** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** ***, ***
Dear Ms***,
This is in response to the above mentioned Revdex.com complaint
Waste Management received your request to cancel your serviceAs noted on your invoice “This invoice constitutes an offer by Waste Management to provide service to you for a specified periodBy accepting this, you agree to continue service during the specified timeCancellation results in the forfeit of any prepayment unless prohibited by applicable law, regulation or contract”
It is not standard procedure to offer a refund for unused service however because you have been a valued customer since Waste Management will honor your pro-rated refund in the amount of $Please allow four to six weeks for a refund to arrive to your billing addressI will follow up with you to ensure you receive your refund
Should you have additional questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * and ask for Victoria
Very Respectfully,
Victoria ***
WM Cares Corporate