Waste Management

July 17,
*** ***
*** *** ** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI
apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
Supervisor Steven confirmed he spoke to you regarding your billing; he stated your billing is correctHe mentioned he walked you through every charge and you understoodPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy Giblin
WM cares-Corporate Office

June 25,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your request to cancel and appreciate the opportunity to address your concerns
*** *** signed a Service Agreement ("Agreement") with Waste Management which took effect on April 1, for twenty- four (24) monthsPursuant to Section of the Agreement the initial term of the agreement is for twenty-four (24) months and the Term automatically renews for an additional twelve (12) months each (renewal term), if *** *** does not notify Waste Management in a written notice of termination, at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attachment
*** *** failed to give Waste Management notice of termination within Section 2's allotted time periodTherefore the Agreement automatically renewed for an additional 12-months (12) ending on April 1,
*** *** can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early terminationPlease see attachment
If *** *** would like to continue with the cancellation, please contact Account Manager Rachel B*** at *** or email ***
Cordially,
Nancy G***
WM cares-Corporate Office

November 1,
*** ***
*** * *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

December 19,
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Upon review of your account, our billing department issued Voucher ID *** for $Please allow 5-business days for your refund to arrivePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** option *
Cordially,
*** ***

January 17,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your cart delivery and appreciate the opportunity address your concernsAt Waste Management, we are committed
to providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
You called on January 6, and spoke to our agent who entered the necessary tickets to have your containers delivered, and she advised of the 5-day timeframeYou called again on January 16, to ask where your containers are, and we advised you by end of the dayOur operations confirmed your carts were delivered on January 16, 2017. Because you are a valued customer, we issued a credit for two-weeks as a courtesy.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
July 10,
Revdex.com:
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and have determined that this proposed action would not resolve my
complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I do not believe that it is fair
that I, personally, would have to take the carts to the dumpster in my small
car (I am also a senior citizen.) Waste Management only delivered its
carts on July with the understanding that its first pickup of trash would be
July -- it did not pick up my trash on July 3. I called them numerous
times to try to resolve this issue -- they only wanted to cancel this
account. Therefore, I believe this a bait and switch policy of theirs,
they baited me and then they refused to carry out services -- cancellation was
my only option. I have just started service with them. Therefore, I
should not owe Waste Management any monies to pick up their own trash cans
and/or misrepresentation of their impossible service. In fact, they
should owe me -- I am a Senior, who has endured a great deal of stress and pain
and time that I had to allocate huge amounts of time and work towards locating
the Revdex.com location (no one in Waste Management (***) could give me their
Headquarters location). After consulting
with the Revdex.com in Nebraska, I was finally given the information and then all the
time and work to file and answer the Complaint with Revdex.com so that I could try to
resolve this Ridiculous Issue. Since then, I have also discovered many
negative reviews given online about Waste Management and how it has mistreated
other customers. Therefore, I believe that I owe them nothing. In the final analysis, though, I believe I
should be entitled to at least $*** for the stress, pain and suffering and the
amount of time and work that I have had to allocate towards resolving this

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/26/and assigned ID ***
Regards,

***,
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
In response to your last comment, *** *** *** confirmed he spoke to you Friday; your service issue was resolved. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

April 3,
Re: Revdex.com Complaint # ***
Waste Management Account #801-27419
Hello ***,
I apologize that you experienced issues with your cancellation request and appreciate the opportunity address your concerns
*** *** signed a Service
Agreement ("Agreement") with Waste Management, which took effect on September, for twelve (12) monthsPursuant to Section of the Term, the term of this Agreement is set forth on the service summary sheetThe initial term of the agreement is for (12) months and the agreement automatically renews for an additional twelve (12) month renewal term if *** does not notify Waste Management on a certified letter of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attached Service Agreement
*** failed to give Waste Management any notice of termination within Section 2's allotted time-periodTherefore, the Agreement automatically renewed for an additional 12-months each year
Because you were a valued customer, we have canceled your service effective April 1, with no penalties, however, all past due amounts still apply. The past due balance on your account is $
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

January 13,
Re: Revdex.com Complaint# ***
*** ***,
In regards to your last response, Route Manager Mandy confirmed, the container was removed 1/12/ Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

November 12,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

November 15,
Re: Revdex.com Complaint ***
Waste Management Account #***
Hello ***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take
action to correct them
Thank you for taking our call today, Oscar confirmed he spoke to you and you requested to transfer the credit to your new account. Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. After being charged $for my container being too full (which did not require another trip to dump it and that is approximately the amount of a full months service)I looked into our contract and find what you are doing to business owner appallingI will provide you with a day notice in writing to cancel my service and send it certified mail as you requireThis is what any honest business would find acceptableI feel that your company needs to keep and gain new business by being honest, making terms and contracts mutually beneficial and reasonable.
Regards,
*** ***

May 11,
*** N ***
*** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** N ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
*** ***
WM cares-Corporate Office

October 13,
Revdex.com case#***
Re: Waste Management Account# ***
*** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action
to correct them
*** confirmed she spoke to you today; and your service issue was resolvedShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

January 19,
T*** J***
*** J*** St
***, KY ***
Re: Revdex.com Complaint# ***
WM Account# ***
T*** J***,
Reference made to the above-mentioned Revdex.com complaint
you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option **
Cordially,
Nancy G***
WM cares-Corporate Office

May 8,
*** ***
** *** *** ** **
***, ** ***
Re: Revdex.com Complaint#
WM Account# 665-
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

August 12,
*** ***
*** * *** **
** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

February 23,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service and appreciate the opportunity address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer serviceWe have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
On February 21, 2017, you called to schedule bulky pick up of trash items and yard debrisOur agent Margarita advised you that the trash debris would be picked up within two business days and the yard debris within five business daysI reached out to our operations, and they confirmed everything was serviceAgain, please accept our apologies for any frustration this may have caused
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

March 22,
Revdex.com Complaint# ***
Re: Waste Management Account# *** *** ***
*** *** ***
Our records indicate a $15.00- adjustment was submitted to your account March 15,
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Victoria H***
WM Cares Corporate