Waste Management

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The only question I still have is how to make the payment for service.I think that is where everything started going wrong Will you let me know if online or banking payment is ok?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I asked Lisa on 3-to mail me a copy of this per said contract that was signed by *** in and she said "she would be glad to mail me one" however as of today 4-that per said contract has not been received I would further like to point out my rates would just increase anytime during the year and there were several times Waste Management failed to pick up our garbage. My dumpster was picked up on 3-

March 16,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint#***
Waste Management account# ***
*** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed
against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Respectfully,
Nancy ***
Waste Management Corporate

January 13,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer serviceWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
Upon reviewing your account, you called on 12/16/to question the extra charge on your invoiceOur agent advised you of the five-bag limit, and issued a credit for half of the charge, leaving a balance of $Your account is noted not to take any extra bags without your approvalBecause you are a valued customer, I issued a credit for the remaining $as a one-time courtesy and your account is at a zero balance
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

January 15,
*** * ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the removal of our container and appreciate the opportunity to address your concerns
Operations confirmed our container was removed, in addition your account is canceled and at a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I have only received one email from our account manager in regards to the matter of our contractI have been out of the office and only today been able to review her new purposed contractThis contract is not competitive whatsoever with any like businesses that service our areaI still feel the trapped in a contract we were misadvised about and unable to at least match competitors rates as well as trying to have us sign a new contract for years hardly seems to resolve anything. Please contact us immediately
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint On April 6th I was contacted multiple times to state that my recycling was finally picked up (a week and a day late)Today, (Apr12th of 2016) my recycling was supposed to be picked upIt was not.I was told I would be contacted by agents to confirm that it was picked upI was not.Your offer of a month and a week of credit for 2+ months of issues is unacceptableI'll be contacting WM in the morning to see if I can hopefully get someone to pick up the recyclingA service I have paid for and do not receive
Regards,
*** ***

November 16,
*** ***
*** ** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns
Jeanne confirmed she spoke to you today; your billing issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
*
Cordially,
Nancy G***
WM Cares-Corporate Office

*** *** ** ***
** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** *** ***
Ms** ***,
Reference is made to the above-mentioned Revdex.com complaint you
filed against Waste Management.
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Victoria H***
Customer Experience Agent - WM Cares
Waste Management
*** ** *** *** *** ***
*** ** ***

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/28/and assigned ID ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint We're going to have to use the Revdex.com site and format to communicate with one another Waste Management as a company had the chance to discuss this multiple times and they were very rude yelling at more than one person by more than one person, myself being ex-military I do not deal with disrespect and I will run it up my chain of command if I need toAll I ask is it everyone asks like a person and responds with comments as likeThat being said we're not looking for a monetary resolution to this although it's kind of hard to see any other type of resolution we will be awaiting your offer
[Provide details of why you are not satisfied with this resolution.]
Regards,

June 24,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste
ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
Thank you for contacting Waste Management, we understand your frustration and are sorry to hear about this experienceWe appreciate you taking the time to let us know and have forwarded your concerns to the call center supervisors for additional training and or coaching of our customer service representatives
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** **
Cordially,
Nancy ***
WM Cares-Corporate Office

June 26,
*** ***
*** * *** ** *
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
*** ***
WM cares-Corporate Office

January 8,
*** ** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** ** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Jeanne confirmed she spoke to you today; your service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

January 23,
*** * ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the refund request and appreciate the opportunity to address the problem
Upon review of your account it is still open; if you are requesting to cancel your account you agree to forfeit your prepayment as stated on your January invoice
It states that you are paying for a subscription service; by paying your invoice, you agree to continue service during the specified timeIf you request to cancel your service early, you forfeit your prepayment
If you would like to continue with the cancellation please contact your local call centerPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***

August 4,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello *** ***,
I apologize that you experienced issues with your property damage claim, and appreciate the opportunity to address your concerns
Thank you
for taking our call and confirming, our route manager, Sam N***, reached out to you and will submit the claim to our insurance companyI will continue to follow up with you to ensure you receive a claim number from our insurance companyPlease accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

September 12,
Revdex.com File# ***
Re: Waste Management Account# ***
Hello ***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action
to correct them
Per your request, we canceled your service; issued a credit to zero out your accountIf would like to have your account reactivated in the future, please feel free to contact your local call Center
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

February 9,
*** * ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned RevDex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***
WM cares-Corporate Office

January 15,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns
The city of *** confirmed that our *** customers are notified in advance before liens are processed and placedWaste Management mailed out a reminder letter that your account was days past due and an invoice at days
In addition the invoice included a past due reminder on the face of the invoice, as well as, a bill backer explaining when balances are due and the process that is taken if past due balances are not paidA bill backer is included on every quarter's invoice due to the contractual obligation with the City of ***Furthermore, a letter was sent from the City advising you may contest the lien at a preliminary City hearing, providing the date & time, and a Council hearing, providing the date & time
We understand your frustration regarding the lien that has been placed on your property and have documented your concernsPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

June 24,
*** ***
*** *** **
*** ** ***
Revdex.com Complaint# ***
Waste Management Account# ***
Dear *** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
I alerted our operations team and they confirmed we recovered your trashIn addition a week of credit applied to your accountShould you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares