Waste Management

July 15,
*** ***
*** *** ** *
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** *** *** ***
*** *** ,
Reference made to the above-mentioned Revdex.com complaint you
filed against Waste ManagementWe would like to provide you with our response
The requested 7/13/Switch Out and Do Not Return service were scheduled for the WM Mankato Hauling SiteDue to staffing, the site could not complete the workA call was placed to the District Manager asking for support on servicing your containersRoute Supervisor, Marshall, was contacted to determine if he had a driver that could complete the Switch Out so you would have an empty container as scheduled on 7/13/A qualified driver had just completed his assigned route and was assigned to the Switch Out that was completed on 7/13/A call was placed to you to apologize for the delay on the Do Not Return service and to confirm that the requested Switch Out would occur as scheduled on 7/13/
The resulting service failure was limited to a delayed removal (DNR) of 1-yard that was completed on 7/14/While this may have created a “space” issue, this would not have provided an empty containerAll requested Switch Out’s were completed on the requested days of serviceAt this time no credit adjustments are due to you
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***
WM Cares-Corporate Office

*** 25,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***
** *** ***

*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we
appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

March 27,
*** ***
*** *** **
*** ***, CA ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the delivery of your container and appreciate the opportunity to address the problem
Route Manager Frank confirmed our driver delivered your container yesterday; issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

December 9,
*** *** ***
*** *** *** ***
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your container removal and appreciate the opportunity to address the problem
Route Manager *** confirmed our driver removed your carts today; Waste Management waived all removal feesI would like to take the time to apologize for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option **
Cordially,
*** ***
WM Cares

August 14,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello Ms***,
In response to your last comment, our agent Tonya confirmed she spoke to you and your container was exchangedAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

July 31,
Revdex.com case # 1***
Re: Waste Management Account# ***
Dear MrNabulsi,
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times regarding the overage and the reactivation chargesOur agents continued to credit your account and explained how to avoid the charges, as we would no longer be able to adjust the chargesThe total amount of credits issued is *** and attached is a breakdown of dates the credits were issued to your account. In addition, we offered, to increase your container size and went over the option of locking the container to avoid illegal dumpingAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at *** option
Very Respectfully,
*** Giblin
Customer Experience Agent- WM Cares

July 8,
*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint #***
Waste Management Account #***
*** *** ***,
Thank you for taking the time to speak with *** today and for the opportunity to resolve your complaint. My operations team confirmed that we recovered your recycling, in addition to your confirmation. I have also applied a one-month credit on your account for your personal cart.
Once again, please accept my apologies for your customer experience
Should you have additional questions or comments or if I may be of further assistance, *** *** *** ** ** *** *** **
Very Respectfully,
***
Customer Experience Agent- WM Cares

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The problem has been resolved

September 1,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello ***,
Thank you for the opportunity to address your concernsYour agreement does allow for annual price increases to be applied to your accountMany companies
have introductory rates for new customers and then prices increase after the initial yearThis is a way for companies to gain business; however, in order for companies to stay in business they do have to increase ratesWaste Management may not be the cheapest hauler, but we do provide the best service
*** *** *** signed a Service Agreement ("Agreement") with Waste Management in which the agreement took effect on July 24, for thirty-six (36) monthsPursuant to Section of the Term, the term of this Agreement is set forth on the service summary sheetThe initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional twelve (12) months renewal term if *** *** *** does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attached Service Agreement
*** *** *** failed to give Waste Management notice of termination within Section 2's allotted time periodTherefore, the Agreement automatically renewed for an additional 12-months
*** *** *** can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination
If *** *** *** would like to continue with the cancellation, please contact Account Manager Brandy *** at 866-750-or email ***
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

August 8,
Revdex.com Complaint# ***
Re: Waste Management Account# ***
*** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
After researching our internal records, *** confirmed she spoke to you and your billing issue was resolvedShould you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

February 10,
*** ***
*** *** *
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***
WM cares-Corporate Office

June 26,
*** ***
*** ** *** ** *** *
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and I appreciate the opportunity to address your concerns
Senorina confirmed she spoke to you, and your billing issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

*** ***,
The Revdex.com informed us about the complaint you filed against Waste ManagementI apologize that you experienced service issues and appreciate the opportunity to address your concern
We are in the
process of reviewing our internal records and will provide resolution as soon as possible, we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

July 29,
*** ***
* *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

January 15,
*** * ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

February 3,
*** * ***
*** *** *** ***
Re: Revdex.com Complaint# *** ** ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint
you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

March 21,
Re: Revdex.com Complaint # ***
Waste Management Account # *** *** ***
Dear Ms***
I apologize that you experienced issues with your service and I appreciate the opportunity to address your concerns
Our
records indicate that on February 23, 2017, your account was cut off due to nonpaymentOnce your payment was received your account was automatically reinstated, and a new invoice with a resume charge was activated and mailedI apologize for the frustration this inconvenience caused you
Your invoice # ***, received February 01, 2017, is $which, includes a $late payment chargeI will be happy to request an adjustment and refund of $for March’s service
If you have any additional questions or comments or if I may be of further assistance, you may reach me at *** option
Very Respectfully,
Victoria H***
WM Cares Corporate
[email protected]
Waste Management
*** ** *** *** *** ***
*** ** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint You have not addressed the fact your company has failed to preform the services on the scheduled day as I had been billed forDue to your lack of completion on multiple occasions, the money I have wasted on your services needs to be refundedAgain, not only had you not preformed the service I have been billed for, but you have also wasted countless hours of my time in order to contact your office to have the issue correctedThis is not how a company should conduct business
Regards,
***

September 28,
*** ***
** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
Terry ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity address your concerns
After researching our internal records, Kathleen issued a credit for $to clear the reactivation chargePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM Cares-Corporate Office