Waste Management

November 24, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

January 28, 2015 [redacted] Re: RevDex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned RevDex.com complaint you... filed against Waste Management. We would like to provide you with our response. We are researching your account and will respond as quickly as possible. If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at 713-512-6200 option 3. Cordially, [redacted] WM cares-Corporate Office

May 30, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] Dear [redacted] , Thank you for your patience while we conducted a site visit regarding placement/service of your [redacted] container on [redacted] ** It is determined that we cannot service your [redacted] can on [redacted] **because the street is too narrowAttached are photos, as you can see the vehicles are parked on the street during our service hours and it is not safe for our driver to service on [redacted] **Please place your containers out on [redacted] **for service If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Respectfully, Victoria H [redacted] WM Cares-Corporate Office

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. From: [redacted] [mailto: [redacted] ] Sent: Tuesday, May 05, 2015 4:32 AM To: drteam Subject: Re: You have a New Message from BBB Regarding Complaint # [redacted] They only paid $83.55 :( They owed me $89.05. Thanks for your help. I don't think they deserve full credit for a resolution. [redacted] Website: [redacted] Email: [redacted] Phone: [redacted] Regards,

March 22, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello ***, I apologize that you experienced issues with your billing and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, we invoiced your parent’s account $75.00, for not returning the containerBarry called on January 11, to question the chargeOur agent explained our driver attempted to remove the container multiple times and was unsuccessful On March 6, 2016, your father, was advised that the removal was unsuccessful due to a new resident utilizing the containerOur agent spoke to your father on March 20, 2017, and explained that a refund of the $will be issued, and she will follow up with him, once the check is mailed out Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

November 11, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

November 14, Re: Revdex.com Complaint [redacted] Hello [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them Upon research, our billing department confirmed, that because we were unable to service your [redacted] we reversed your payment of $back to your [redacted] In addition, we did not charge you the $trip chargeAt this time, no further refunds are due Should you have additional questions or comments or if I may be of further assistance, you may reach me at [redacted] Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

August 1, 2016 [redacted] RevDex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] , Reference is made to the above-mentioned RevDex.com complaint you filed against... Waste Management. We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3. Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

March 18, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management account# [redacted] [redacted] ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Respectfully, Nancy [redacted] Waste Management Corporate

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, please relay to the business that I sent a payment to the account [redacted] that they have closed, so they need to make sure that my payment is credited to the legitimate account [redacted] ***

December 16, [redacted] , CO [redacted] Re: Revdex.com Complaint# [redacted] WM Account# ***- [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

November 7, 2014 Re: RevDex.com Complaint# [redacted] WM Account# [redacted] [redacted] In response to your last comment, attached is proof that Waste Management issued the reversal for $160.00 on 11/06/2014. If you would like to check the statues of the reversal, please log into your account online. Please accept our apologies for the frustration caused by this situation. If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted]

February 18, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

At this time I received confirmation from our 3rd party company our containers were removed [redacted] Your refund check is on this week’s refund listI will send you an email at [redacted] with the check number when I receive it If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted] WM cares-Corporate Office

November 17, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] *** The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem After careful research of our internal records, your account is canceled; our billing department issued an adjustment to zero out your accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted]

June 5,
*** ***
** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** G***
WM cares-Corporate Office

January 24,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service
On January 20, 2017, you contacted Waste Management to check on service and had a difficult time reaching our agents. Due to the weather delay in your area, we are experiencing higher than call volume. For your convenience, you may find service information online at www.wm.com, as service times may change unexpectedly due to weather events. Your service is scheduled for Friday the 27th for trash, recycling and compost. Jeanne will follow up with you to ensure all trash is serviced on Friday
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

February 12,
*** ***
*** ** *** ***
*** ** ***
*** *** *** *** *** ***
*** *** ***
*** ***
*** ** *** ** *** ***-mentioned Revdex.com complaint
you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Respectfully,
Nancy G***
Waste Management Corporate

I submitted for a Chinese *** on Feb *, I was charged I applied for a multi-entry *** with my planned visit for June I included my *** invite, my airline itinerary, and my hotel reservation for these datesI received a one-time *** for entry prior to May I contacted the company and was told to resubmit and repayI reached twice by phone and times by email without resolutionI would like a refund

December 21,
*** *** ***
*** *** *** ***
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office