Waste Management

December 15, [redacted] Re: Revdex.com Case# [redacted] WM Account# [redacted] *** [redacted] [redacted] Allison Brooks, The Revdex.com informed us about the complaint you filed against Waste ManagementI apologize that you experienced billing issues and appreciate the opportunity to address your concern Upon review of account # [redacted] , Waste Management invoiced you a removal charge of $+ fuel/environmental chargesDue to billing issues in the past I am waiving these charges bringing this account to a zero balance Regarding account # [redacted] a reversal in the amount of $(confirmation# [redacted] ) was complete on 09-12-Waste Management can no longer send you a paper check because the funds were sent to your accountAt this point you would need to talk to the credit card providing bank If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] * Cordially, Victoria Hook WM Cares

July 30, [redacted] D [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] D [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

August 3, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint My question is not if I can cancel, I know I canWhat I want from Waste Management is: I want to have the damages repaired, it's months since they destroyed my property and I want a review of my account and give me the credits they owe me I will cancel when my contract is due for renewal, no doubtFrom Revdex.com I want to keep my complaint public, if someone checks with Revdex.com about WM performance, I want them to be able to read through this, that WM damages and does not repair the damages, that they charge hidden fees under fuel and environmental and that there is no communication with WM, the company has a set of standard answers, therefore no process, is like talking to a wall, as you can see with this complaint Sincerely

July 17, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns After researching our internal records, your old account# with the prefix was canceled and a new account with prefix #was openedHowever, we failed to invoice you on account# [redacted] for November and DecemberTherefore $was invoiced on our new account# [redacted] ; your balance is $ March $39.33, April $and July $ Per the extra bag charge an adjustment was entered to credit the $Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

January 24, 2017 Re: RevDex.com Complaint # [redacted] Waste management Account # [redacted] Hello ***, After researching your account, we are going to honor the refund of $216.36. Part of the refund was already issued; Check # [redacted] for $61.80 was mailed on 1/19/2017. I have requested the difference of $154.56, be expedited,; once I receive the check#, I will call you with the information. Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3. Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

September 19, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them It was a pleasure speaking to you; thank you for confirming we recovered your yard wasteRoute Manager [redacted] stated he spoke to you and service issue was resolvedIn addition, a one-month credit applied to your account for the service failure Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

February 13, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] WM cares-Corporate Office

July 31, [redacted] Colorado Springs, CO [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns Route Manager Randall attempted to reach you at 719-502-and was unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve your service complaint Per the refund request, it is stated on your January, April and July invoices, you are paying for a subscription service; by paying your invoice, you agree to continue service during the specified timeIf you request to cancel your service early, you forfeit your prepaymentPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G***

August 9, 2016 RevDex.com Complaint# [redacted] Waste Management Account# [redacted] 2 Hello Ms. [redacted] , We greatly regret your decision to leave Waste Management and apologize for not meeting your expectations as your service provider. Please provide the date you would like your account to be cancelled. Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3. Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

July 9, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Hello ***, In response to your last comment, Account Manager Pete confirmed, we are willing to offer you a recycling container, however, we are not willing to cancel your trash service as a result [redacted] is obligated to provide us with both services; would be in breach of contract The administration charge was increased, which a notification was sent to all customers in regards to this increaseIn addition, by paying your invoice, you agree to the increase of the charge, which is acknowledging the increase in itselfIn regards to the damage, Waste Management was never notified of such damage and would be willing to have a route manager visit the location and submit a claim to the insurance company, if in fact the damage was done by Waste Management If you would like to cancel the agreement that was signed by both parties, than we will move forward with the cancellationPlease understand that you will still be responsible for the full amount of the early termination chargesPlease contact your Account Manager Peter [redacted] at 800- 866- [redacted] or email [redacted] if you would like to continue with your cancellation request Cordially, Nancy [redacted]

September 21, [redacted] Re: Revdex.com Complaint# [redacted] [redacted] , The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns It was a please speaking with [redacted] today; per our conversation, our driver did not service trash Friday [redacted] , stated not to send the driver back out until her next service dayIn addition a week of credit was issued to your account for service failurePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Waste Management has now correctly charged me for the usage that I should have been charged for originally This practice of charging customers unethically is being pushed from their corporate office and I hope they look at their own internal practices to correct this As a customer I should not have gone to such extents to have my voice heard and had them do the "right" thing.Thank you, [redacted] ***

February 14, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello [redacted] , I apologize that you experienced issues with your billing and service and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future You called us on numerous occasions to report lack of service, and our agents advised that, due to the weather, there were operational delaysJeanne confirmed she spoke to you and you were serviced on Friday the 10thJeanne will continue to monitor your account for the next month to ensure you are serviced Regarding your rates, prices have dropped as of June 1, with a base rate for trash at $per monthWe have corrected your account by crediting the difference per your June and October invoices Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

June 24, 2016 [redacted] RevDex.com Complaint# [redacted] Waste Management Account# [redacted] Dear Mr. [redacted] , I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them. I alerted our operations team and they confirmed all the bags were serviced. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *. Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

July 9, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

October 19, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns Oscar confirmed he spoke to you today; your service issue was resolvePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

I never stated how old the container was, WM did. Which proves to me they have/had the container in their possession. This being known, they should be able verify this container's size and features.

Ms. [redacted] , I can assure you Waste Management is not more concerned about getting paid and charging our customers “extras”. Having explained the fees to you in a previous response I would like to propose a solution for both of us. I issued a request for our driver to service your container tomorrow at no additional cost to you. In addition I also requested to have your container removed at no cost. I understand you experienced customer service issues in the past and would like to apologize again for any frustration caused to you. Please call me if you have furhter questions or concerns at [redacted] option 3 or [redacted] . Very Respectfully, [redacted] WM Cares- Corporate Office

January 22, 2016 [redacted] Re: RevDex.com Complaint# [redacted] Waste Management# [redacted] [redacted] , Reference made to the above-mentioned RevDex.com complaint you filed against Waste... Management. We would like to provide you with our response. We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience. If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3. Cordially, Nancy G [redacted] WM Cares-Corporate Office