Waste Management

November 29, Revdex.com case# [redacted] Re: Waste Management Account# [redacted] Hello [redacted] , I apologize that you experienced issues with your service and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future We received your email on 11/23/requesting to cancel your service and refund your paymentWhich at that time, we submitted a reverse for $back to your [redacted] card ending in Please allow 3-business days for the payment to appear on your credit card statement Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

[redacted] **, [redacted] Business: [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option * Cordially, [redacted] WM cares [redacted]

January 6, [redacted] Milton, FL [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem After researching our internal records, I submitted the request to reverse $back to your Master cardPlease allow 3-business days for the reversal to appear in your credit card accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G***

June 23, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# 151- [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] Cordially, Nancy [redacted] WM cares-Corporate Office

July 22, 2016 [redacted] RevDex.com Complaint# [redacted] Re: Waste Management Account#... [redacted] [redacted] ***, Reference is made to the above-mentioned RevDex.com complaint you filed against Waste Management. We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3. Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

November 23, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] [redacted] Hello [redacted] I apologize that you experienced issues with your billing and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and prevent this experience from occurring in the future On October 21, 2016, you contacted Waste Management to discuss billing issues and cancel your account for November 23, at [redacted] *** You were advised that you would receive back the unused portion if you made a full paymentAt this time, we have processed a reversal of the unused portion for $back to you [redacted] *** Should you have additional questions or comments or if I may be of further assistance, you may reach me at [redacted] Very Respectfully, Victoria H [redacted] Waste Management Corporate

March 16, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] , [redacted] Dear [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Victoria [redacted] WM Cares Corporate

December 16, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] , [redacted] Ms [redacted] , The Revdex.com informed us about the complaint you filed against Waste ManagementI apologize that you experienced billing issues and appreciate the opportunity to address your concern On 10/01/Waste Management invoiced you $for service period: Oct, Nov, Dec and the invoice included a $resume feeAfter multiple attempts to contact you for payment your account was suspended on 12/02/for nonpaymentYou made a payment for $(at no charge) on 12/09/which left you a balance of $You requested your account to be cancelled effective 12/20/2014, you carry a past due balance so we would not service you one last time prior to removing your can You currently owe a partial amount of the resume charge for the previous billing cycle, if you would like your container serviced one additional time a new $reactivation charge will be applied to your accountThe reactivation charge is necessary to cover the administrative costs associated with restarting your account in our system and adding the routes back to your account If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, [redacted] WM cares-Corporate Office

Complaint: [redacted] I am rejecting this response because: The response was not accurateI do agree that the driver or the business loosened the terminals on the battery but the ground cable should have been removed, the driver did not open the hood to hook them back up before removing the car from the truckOnce off my husband found this error and rectified that situationWhen I talked to [redacted] about this car he gave it a rave review and told me that the only thing that he knew was wrong with it was the power antenna did not work some of the ***eI asked him about the headlight doors and he told me that they workedWell they do not work and he gave us a couple of ideas to checkWe checked everything and could find nothing on the vacuum endAll we could think was that the actuator did not workThese doors do move by opening and closing them by hand onlyI did mention that the car had rust on it and he asked us to send picturesHe never responded to the pictures that were sentBut in this reponse said he really could not see anything, but never let us know what he thoughtBut there are bubbles in the paint that the camera would not pick upWell he sent us pictures before we bought the car and we could not see the rust either, also what the bumper looked likeBut if we could see it why could he not see it on their lotWe also knew that there would be problems with an older car but the main items I asked about were never addressedHe says that we never responded to him about the things he told us to tryWe wrote back several ***esMy husband is a mechanic and has been one all of his life so he knows what to doThe reason it took weeks to find the gas leak in the tank is because we were trying to change the light socket in the rear tailight that was broken and we had it up on rampsSince then we had to drain the tank and we now have the tank removed, which we have searched everywhere to replace it and can not find oneSo we are going to have to try and repair it [redacted] did say "What do you want me to do about it" not what are you requesting of meNever was I told that they would be glad to send us a sending unitI did sign the the "AS IS" WHERE IS" paperI signed in "GOOD FAITH" because he told me that they would take care of any serious problemsWe were not expecting to have them take care of everything but we have not been able to drive this car since we revceived itIf they want to rectifiy this situation they can send us the acuator, which they said we were already told they would send to usWe were never offered anything in our emailsWhy would we have not accepted that? I really don’t understand why they would think we would not accept thatAnd we have already purchased a fuel tank sending unit which cost us $Which we will be using if the tank can be fixedIf not I do not know if we will ever be able to find a tankIf they want to take care of this they can send us the acuator, $for the fuel tank sending unit that was just purchased and any information on finding a gas tank as we can’t find one., becasue this one has holes in it and will probably not be able to be savedYou can’t drive a car without a gas tankWe have already decided to have the rust and paint work done on the vehicleI have learned a lesson and will never buy anything site unseen againMy problem is that I trusted *** Sincerely, [redacted] ***

[redacted] 2, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option * Cordially, [redacted]

August 17, 2016 RevDex.com File# [redacted] RE: Waste Management [redacted] [redacted] [redacted] Thank you for your patience while I researched your account, in regards to your service concerns, I alerted our operations management team and received confirmation they spoke to the driver to ensure you are not missed going forward. We ask that you have you container at curbside no later than 6am until 6pm or place your container out the night before. I will follow up with you for several weeks to ensure we provide scheduled service. Due to our service failure last week an adjustment was entered on your account and will reflect on your next invoice. Once again, please accept my deepest apologies for the frustration this caused you. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Kind Regards, Victoria WM Cares Corporate [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Via phone conversation, Waste Management agreed to drop the disputed charges on my account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for your timely response and respect of our time

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I accept the business response, having spoken with the SRManagement for accountCase can be closed I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

August 10, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

January 30, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] and [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against [redacted] I apologize that you experienced issues with your request to cancel service and appreciate the opportunity to address the problem It was a pleasure speaking with you today; per our telephone conversationI confirmed both of your Accounts are canceled; the remaining balance on both is zeroPer the container our driver confirmed it was removed todayPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me It should really be noted though that it took an extraordinary amount of effort and really only the 7th person I talked to was able to get some resolution to this incident Thank you so much Revdex.com for helping out on this Your work is very much appreciated One last thing - WM really should publish in a public forum, their exact specifications for what is acceptable and what is not Without this information, their customers are left at the mercy of what the driver *wants [redacted] to accept

January 8, H [redacted] Y [redacted] Ave [redacted] , CO [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] H [redacted] Y***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

June 18, [redacted] S [redacted] ***, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address your concerns After researching our internal reco**s, a reversal for $was issued back to your checking accountPlease allow 7-business days for the reversal to appear in your checking accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments rega**ing this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Co**ially, Nancy [redacted]

June 21, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Hello ***, I apologize that you experienced issues with your billing, and container removal and appreciate the opportunity to address your concerns After researching our internal records, your account was canceled April 21, Our agent Tonya, stated she spoke to you yesterday, and you confirmed the containers were removedIn addition, she explained the past due balance on your accountAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares