Waste Management

We will agree to send a replacement actuator for the Toronado, but we ask Mrs [redacted] to send us a picture of the current actuator, as there are two different typesWe want to send the correct actuatorPlease email picture to [redacted] Also, we will send a check for $for the fuel tank sending unitWe will try our best to find a source for a new gas tank

October 31, Waste Management Account# [redacted] Re: Revdex.com Complaint# [redacted] Dear Mr***, I appreciate your response and apologize for the frustration caused by this situationIf you have any further concerns/questions, please do not hesitate to contact us Very Respectfully, Victoria [redacted] WM Cares-Corporate Office

October 27, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] Cordially, [redacted] WM cares-Corporate Office

February 2, [redacted] , [redacted] ***- [redacted] Re: Revdex.com Complaint# [redacted] **ste Management Account# [redacted] , [redacted] Ms [redacted] , I apologize for your customer experience and appreciate the opportunity to address your concern regarding not receiving your even/odd service calendar Per our account records you are scheduled to be serviced on the odd weeksAttached you will find an even/odd service calendar to assist you in placing your container out for serviceIn addition, I mailed you a copy If you have questions or comments regarding this matter, please feel free to discuss it with me at **cares@**.com or by phone at 713-512-option Cordially, Victoria H [redacted] WM cares-Corporate Office

August 13, [redacted] Re: Revdex.com Complaint# [redacted] [redacted] ***, The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund request and appreciate the opportunity address your concerns After researching our internal records, a reversal for $was issued back to your [redacted] ending in [redacted] on 4/11/confirmation # [redacted] Please read attachment; please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM Cares-Corporate Office

We apologize for the frustration caused by this situation; we greatly regret your decision to leave Waste Management If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted]

August 11, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Cordially, Nancy [redacted] WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank youWill this be applied to my bill?

January 8, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I was contated by [redacted] *rom Corporate office customer service in regard to my Revdex.com complainI noticed phone messagesThe initial message indicated that the amount of $was waived and apologized for the inconvenienceThe second message indicated that the amount of $minus late fees was still standing! I can't help but questioning the quality of customer service this organization providesI therefore disputed the amount charged for the month of August as they indicated they will charge my account until the bins are collectedWM operate without a contract and in addition, there's no documentation that I authorized my yearly renewal in none of our mail or e-mail correspondenceAlso, there was no indication in any of the correspondance that my account will be charged until they collet their bins! (I discontinued the service on 8/and WM collected their bins on 8/9)Ms [redacted] and I agreed that the amount of $will satisfied both of us as I did receive service for the month of July and I am also not looking to receive services for freeHowever, I am highly dissatisfied with their customer service practicesTheir flip flopping about removing charges and re-instating charges is quite disturbing especially when they decide to send account to collections without informing their customers!! Rating of this company's customer service and employees behavior will be a "-1" on a scale of 1-of being highly satisfied and being highly dissatisfied.Respectfully, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.] Regards, It is in our opinion that WM violated the contract by not providing service as contracted for a period of approx. 4 months. We will not pay for services not rendered or pay for the remainder of the contract or pay for liquidation fees. Would you if you didn't receive the service? Get real. We want the bills and communications with WM to cease.Regards, [redacted]

November 10, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] WM cares-Corporate Office

December 18, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns Route Managers Moises confirmed he spoke to you; service issue was resolvePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

August 8, 2016 Rebecca [redacted] RevDex.com Complaint# [redacted] Re: Waste Management Account# [redacted] Rebecca [redacted] Reference is made to the above-mentioned RevDex.com complaint you filed... against Waste Management. We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3. Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint 01/27/February Invoice [redacted] $Past Due is still showing on my account and needs to be removed before I will accept this as being closedI will not just ignore this, it needs to be removed, cleared up as I do not owe this amount Regards, [redacted]

February 23, Re: Revdex.com Complaint # [redacted] Hello ***, I apologize that you experienced damage to your vehicle from one of our dumpstersAt Waste Management, we are committed to providing exceptional and reliable customer service On February 7, 2017, you called to report that a Waste Management employee pushed a dumpster against your truck, causing damageJeanne confirmed she spoke to you and stated the incident has been reported to our Insurance company and provided you with claim# [redacted] Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

October 24, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted]

April 30, Jamie Personius [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Jamie Personius, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] * Cordially, Nancy Giblin WM cares-Corporate Office

August 12, [redacted] ** [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM cares-Corporate Office

February 20, [redacted] E [redacted] Ave ***, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem David [redacted] confirmed he received you email regarding your billing, he said he is working to resolve all of your billing issuesPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G***