Waste Management

July 20, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Hello *** It was a pleasure speaking you yesterday and thank you for confirming our driver came out and replaced your containerShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by [redacted] Very Respectfully,YvonneWM Cares Corporate

October 22, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] WM cares-Corporate Office

December 7, [redacted] * [redacted] Street, S [redacted] Chicago, IL [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

October 27, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

August 2, Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] Hello Ms [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After researching our internal records, your refund of $was reversed back to your Visa card ending in (9839)Please allow 2-business days for the reversal to appear on your credit card statementShould you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

September 16, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, Nancy G [redacted] WM cares-Corporate Office

June 23, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, Nancy G [redacted] WM cares-Corporate Office

February 17, Re: Revdex.com Complaint# [redacted] Waste Management Account# ***- [redacted] [redacted] Route Manager Darrin confirmed he did a site check at your location; there are two dumpstersThe 3-yard dumpster belongs to [redacted] and the 2-yard dumpster belongs to [redacted] ***Please see attached photo Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

June 27, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Dear Ms [redacted] , I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them Upon review of your account, our operations confirmed the trash was recovered and the containers deliveredIn addition, a credited applied to your account for service failuresShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

March 16, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] Dear [redacted] ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Victoria [redacted] WM Cares Corporate

June 30, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the delivery of your container and appreciate the opportunity to address the concern After researching our internal records, a credit for two-months applied to your account for none servicePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted]

June 5, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Cordially, Nancy [redacted] WM cares-Corporate Office

July 28, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Hello Mr [redacted] , I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them I alerted our operations team and they confirmed we removed the container on 07/27/In addition, your payment of $was reversed back to your [redacted] card ending in (***)Please allow 2-business days for the reversal to appear on your credit card statement Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

July 29, [redacted] ***, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

I accept the billing adjustmentHowever, I still think your advertising is dishonest Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

[redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option Cordially, [redacted] WM cares-Corporate Office

[redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted] WM cares-Corporate Office

May 20, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Again, we apologies for the frustration caused by this situation, if you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G***

Revdex.com: I have sent emails to waste management on 02/27/and copies of payments for trash services for the year of 02/and am waiting for reply

November 17, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office