Waste Management

December 22, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# ***- [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

July 30, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] * Cordially, Nancy [redacted] WM cares-Corporate Office

[redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem Upon review of your account, I did not find any reported service failuresOn [redacted] the day of your service, you called to report driver has not servicedRepresentative [redacted] advised that driver reported that you did not have your can out [redacted] requested a courtesy to go back and service; issued a week of credit We encourage you call your local call center to report any type of service failures; at this time no credits are due on the accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted]

[redacted] 24, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option * Cordially, [redacted] WM cares-Corporate Office

[redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem Route Manager [redacted] confirmed, he tried to reach you at ( [redacted] and [redacted] ) to address your service issues and was unsuccessful Please provide the best telephone number you can be reached so that we can resolve your driver complaintIn addition our operation confirmed driver went to service your recycle today and your container was not outPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted] WM cares-Corporate Office

February 4, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem It was a pleasure speaking with you today; per our telephone conversation, I explained that the payments have been applied to your account; your account is reactivated for 2/5/ I entered an adjustment for $for the additional container charges; the credit will apply to your February invoice, bringing your account to a zero balance Per the additional container it is scheduled for deliver on 02/05/2015, you confirmed you will call me once it is deliveredPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G***

October 27, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] WM cares-Corporate Office

[redacted] [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] *** The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your Payments and appreciate the opportunity to address the problem It was a pleasure speaking with you yesterday; per our telephone conversation, I want to confirm your payments applied to your account leaving you a credit of $Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted]

February 24, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem Upon review of your account, there is a pending credit for $106.51; once it applies to your account I will issue a reversal back to your credit cardPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G***

February 10, 2017 Re: RevDex.com Complaint # [redacted] Waste Management Account # [redacted] Hello [redacted] , In response to your last comment, you will receive a new updated final invoice and will only be charged for services up to the cancellation date of February 5, 2017. Once your invoice is processed we will ensure it is correct. Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3. Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

March 3, 2017 Re: RevDex.com Complaint # [redacted] Waste Management Account # [redacted] Hello ***, I apologize that you experienced issues with your payment and appreciate the opportunity address your concerns. At Waste Management, we are committed to providing... exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future. After researching our internal records, we issued a credit of $191.37, leaving a balance of $140.51 for January invoice. Thank you for bringing this to our attention, and taking the time to let us know. I forwarded your concerns to the [redacted] supervisors for additional training and or coaching of our customer service representatives. Again, please accept our apologies for the frustration caused by this situation. Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3. Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

June 7, Revdex.com case [redacted] Re: Waste Management Account# [redacted] Hello Kimberly, I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you called multiple times to report we missed your trash on 06/01/Our agent advised of the holiday delay, and that you would be serviced on 06/Our operations rescheduled your pick for 6/3, however we failed to notify you of the changeWhen the driver arrived on 06/to recover nothing was outOur operations contacted you while the driver was onsite, and you stated that you didn’t have it out and you would wait until your next service day Our agent Tonya spoke to you regarding the service failure, and you stated no one contacted you on 06/to advise of the rescheduleYou stated, going forward if there are any service issues, you will not be calling Waste Management, and that you will notify the county contract managerAgain, please accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy Giblin WM Cares Corporate

April 22, [redacted] Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Nancy [redacted] Customer Experience Team Lead - WM Cares

April 11, [redacted] [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] Dear [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Victoria H [redacted] WM Cares Corporate

January 8, Sean M [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Sean M [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

[redacted] 27, [redacted] *** [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund request and appreciate the opportunity to address the problem As stated on your [redacted] invoice, you are paying for a subscription service; by paying your invoice, you agree to continue service during the specified timeIf you request to cancel your service early, you forfeit your prepaymentIf you would like we can resume your services for the remaining period and waive the reactivation feesPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted]

July 29, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Hello Ms [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them I alerted our operations team and Jessica confirmed she spoke to regarding the service issuesJessica stated you have her direct number if any further concerns Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. No, I do not feel that Waste Management is being fair in charging me 3 times my last billing and damages. Especially since my last billing was 4 times higher than my normal monthly billing for 20 years. I have been a loyal customer of there's for 20 plus years and now when I would like to be done they are trying to bully me. I have no problem paying the $50 pick up charge, but do not feel it is right for them to bully me into either staying with them or paying all the extra. I now agree with the statement made by some of my coworkers and neighbors that Waste Management got to big and forgot what customer service is. Again I have no problem paying the pick up charge. I don't believe I signed the contract because I do not do contracts especially that long ago. I know other people have there dumpsters filled past the top and are not charged extra. Is Discrimination taking place why was I charged extra? I don't want to be bullied by them any more. Are they going to hold that contract over me after I am dead because I didn't do what section 2. I Believe a workable agreement can be made, Waste Management is not even trying to work out the situation Regards,

Revdex.com: This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/14/and assigned ID [redacted] Regards, Sent: Friday, November 18, 11:AM To: drteam Cc: [redacted] Subject: Fw: Managing your account is easier than ever Reference Complaint ID- [redacted] I just received this offer of settlement of my complaint, which I feel is an acceptable offer from Waste managementWhile the amount is small, I felt the issue far outweighed the money involvedI want to thank Revdex.com for your effort in bringing this issue to a satisfactory close Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Please pick up the yard clippings as we agreed to and are paying for every week as agreed with no EXCUSES [redacted]