Waste Management

[redacted] **, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted]

July 27, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] * [redacted] Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

July 27, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

August 24, Revdex.com Case# [redacted] Waste Management Account# [redacted] Hi Rachel, I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After researching our internal records, your account balance is zeroShould you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Respectfully, Nancy [redacted] Customer Experience Agent - WM Cares

July 11, [redacted] Revdex.com File# [redacted] Waste Management Account# [redacted] *** [redacted] , I am referencing the above-mentioned Revdex.com complaint you filed against Waste ManagementI apologize for your customer experience and appreciate the opportunity to address your concerns We are in the process of reviewing your account and we will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Victoria Waste Management Corporate - WM Cares

June 24, [redacted] Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

September 14, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them I alerted our operations team and they confirmed that your trash was recovered on 09/13/Due to the service issues, I issued a 2-week creditShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted] * Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

February 17, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem Upon review of your account, an adjustment for the $was issued leaving your account at a zero balanceA note was also sent to driver to only service the bag limit and to note account if there are extras on sitePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at 713-512-option Cordially, [redacted]

December 8, [redacted] ***, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, [redacted] WM cares-Corporate Office

August 10, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

April 4, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Hello [redacted] I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, on January 24, 2017, you called requesting a better rate, and agreed to a new yearly rate of $An adjustment was entered on your account, leaving a balance due of $19.59, causing your account to be suspended This has been credited, leaving a zero balanceOn behalf of our agents, please accept our apologies for the frustration caused by this situationWe appreciate you taking the time to let us know, about the experience regarding your call; have forwarded your concerns to the call center managers for additional training and or coaching of our agents Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will update The complaint as resolved when the refund is received

August 19, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] * Cordially, Nancy G [redacted] WM cares-Corporate Office

February 5, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your cancellation request and appreciate the opportunity to address the problem After speaking to Account Manager [redacted] , she confirmed she is working with you to resolve the cancellation requestPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with Account Manager [redacted] at [redacted] or email [redacted] Cordially, [redacted]

January 28, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with service and appreciate the opportunity to address the problem Upon review of your account, Route Manager Erin spoke to Joe on 1/19/2015; Joe said everything was taken care of nowIf you still need a Route Manager to contact you to discuss the services issues, please let me knowPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G***

January 2, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, Nancy G [redacted] WM cares-Corporate Office

March 26, [redacted] Prestige Point Atlanta, GA Re: Revdex.com Complaint# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

I had a terrific experience consigning my [redacted] with Midwest Car Exchange Mark is a real car enthusiast with many years of experience He took the time to explain their consignment process and how they would market the car online and to their existing customer base Most importantly, Mark was a big help in establishing a realistic asking price based upon the condition of the car, his experience and my expections To summarize my experience: Midwest Car Exchange did everything they said they would do

January 14, [redacted] ***, CO [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Cordially, Nancy G [redacted] WM cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint They told me infoI was told last [redacted] that I was up to date till [redacted] they keep telling me no I was paid till [redacted] ***They charged me now $and agreed with me that I was told wrongI will never ever do service with them again