Waste Management

October 21, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, [redacted] WM cares-Corporate Office

January 13, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , In regards to your last response, your new account is showing a credit of $ Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy [redacted]

June 17, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

January 26, 2017 Re: RevDex.com Complaint # [redacted] Waste Management Account #440-102391 Hello [redacted] I apologize that you experienced issues with your refund request and appreciate the opportunity address your concerns. On January 23, 2017, you contacted... Waste Management to cancel your account due to service issues. Upon reviewing your account, there were three service delays, on November 30, 2016, December 20, 2016 and January 13, 2013, and each time we recovered. Per your refund request, at the time you requested to cancel, our agent advised you of the no refund policy and you continued with the cancellation. On your invoices, it states you are paying for a subscription service and cancelling your service early results in forfeit of your prepayment. If you would like we can resume your services for the remaining period. Should you have additional questions or comments or if I may be of further assistance, you may reach me at [redacted] Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

January 20, 2016 [redacted] Re: RevDex.com Complaint# [redacted] WM Account# [redacted] Dear Ms. [redacted] , Thank you for contacting Waste Management. We understand your frustration and are sorry to hear that you experienced billing issues. We appreciate the opportunity to address your concerns. After researching our internal records, I issued a credit for the reactivation charge and the two NSF charges bringing your balance to zero and your account canceled effective January 5, 2015. In addition, operations confirmed our driver removed the container. Please accept our apologies for the frustration caused by this situation. If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *. Cordially, Nancy [redacted] WM Cares-Corporate Office

December 23, [redacted] [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Ms [redacted] [redacted] , The Revdex.com informed us about the complaint you filed against Waste ManagementI apologize that you experienced service issues and appreciate the opportunity to address your concern At Waste Management our primary goal is to run a safe operation Our operations team has confirmed that the two pickup locations are unsafe for our drivers to serviceDue to the safety reasons, your account has been canceled and will reflect a zero balance I apologize for the frustration this caused you, if you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Very Respectfully, Victoria H [redacted] WM cares-Corporate Office

July 15, [redacted] Ave [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the concern It was a pleasure speaking with you; per our telephone conversation, all charges from our write off accounts were valid and no refunds are owedIn addition your write-off accounts [redacted] , [redacted] and [redacted] are at a zero balance Your Account Manager Stephen confirmed he spoke to you regarding account [redacted] , he stated the account canceled effective 7/14/without penalties Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option Cordially, Nancy WM Cares-Corporate Office

May 31, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello [redacted] , I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer serviceWe have taken the appropriate action to identify the cause and prevent this experience from occurring in the future On May 19, 2017, your yard waste was not serviced You called on the 24th of May to request a recovery and were told the container was blocked Our agent requested a courtesy pickup for the entire street, which our operations stated was completed on May 29, We attempted to reach you at [redacted] and [redacted] to verify it was recovered and had to leave a voice mailIn addition, our agent Jeanne will monitor your account for the next month to ensure you are serviced Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option * Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

July 17, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Hello [redacted] , Operations confirmed our driver removed the container; again please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted] WM cares-Corporate Office

January 23, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , It was a pleasure speaking with you today; per our telephone conversation, you confirmed Route Manager [redacted] spoke to you and service issue was resolvedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted]

The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your request to cancel and appreciate the opportunity to address the problem Your Account Manager [redacted] confirmed she is working with you to resolve your request to cancelAttach is the email confirmationPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with account manager [redacted] Carter at [redacted] Cordially, [redacted]

March 22, Re: Revdex.com Complaint# [redacted] Waste Management account# [redacted] [redacted] , Account Manager [redacted] confirmed your account is scheduled to cancel effective April 29, Please accept our apologies for the frustration caused by this situation Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Respectfully, Nancy G [redacted] Waste Management Corporate office

September 29, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

October 23, [redacted] , ** [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your cancellation request and appreciate the opportunity to address the problem After speaking to Account Manager [redacted] he confirmed your account is canceled and the removal is scheduled for todayPlease allow 3-business days for removal, your account is also at a zero balancePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, [redacted]

September 18, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# 132- [redacted] *** [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

September 9, 2016 RevDex.com case # [redacted] Re: Waste Management Account# [redacted] Dear Ms. [redacted] , This letter is in response to the above RevDex.com complaint, thank you for the opportunity to review your account and address your... concerns. We apologize for the frustration caused by the billing situation. To resolve this matter we adjusted your account $102.94. This leaves your balance $124.62 for two overage charges. Per your request, we sent an email with pictures of the overages and the balance to your email address [redacted] . We invite you to visits our website at www.wm.com to make a onetime payment. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3. Very Respectfully, Nancy [redacted] WM Cares Corporate

November 5, [redacted] Re: Revdex.com Complaint# WM Account# 235- [redacted] [redacted] Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response Upon review of your account I show an adjustment to credit the removal charge is completeA refund in the amount of $has been submitted and is currently pending approval, the ticket number is Please allow 4-weeks for your refund I would like to extend my apologies for the inconvenience you experiencedIf you have additional questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Regards, [redacted] Customer Experience Agent- WM cares Waste Management WGrandview Road, Suite 160Phoenix, AZ

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The complaint was that we were charged for pick ups from a recycling container we never hadAnd, if we need to have it due to [redacted] requirements it's fineBut to resolve the issue is to be credited for the money charged for pick ups for a container that did not existed Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me [redacted] , the route manager, was very professional and came to my home personally and spoke with me while he waited for his crew to arrive and pick up my yard waste.I am completely satisfied & the situation was resolved quickly! GREAT JOB [redacted] ! & Thank you!

October 20, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them I alerted our operations team; received confirmation that the containers were removed todayShould you have additional questions or comments or if I may be of further assistance, you may reach me [redacted] Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares