Waste Management

Everything was handled by my Victoria [redacted] and resolved as she said she was and quickly! I wish there were more like her in this company! Thank you! Revdex.com: This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/18/4:42:PM and assigned ID [redacted] Regards, [redacted] ***

November 4, Mike Saraceno W David Ave Littleton, CO Re: Revdex.com Complaint# WM Account# 020- Mike Saraceno, The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management We apologize for the frustration caused by this situation, District Manager Ken confirmed he spoke to you on the day the truck broke down and advised you we would not be compensating you for your loss of workHowever, we offered you a month of credit and you declined, at this time there will be no credits applied to your account If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy Giblin WM Cares-Corporate Office

November 5, [redacted] Re: Revdex.com Complaint# WM Account# 235- [redacted] Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, [redacted] Giblin WM cares-Corporate Office

March 31, [redacted] , CO [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

June 30, [redacted] Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and need additional time to resolve your complaintI appreciate your patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, They have agreed to cancel my contract as of 05/15/and eliminate the fee of $ They also said they would reduce the charge to pick up the dumpster from $to $ Plus they will charge me for a half month service that I am not using (I have another dumpster already in place) plus taxes and fees Considering the fact that I have paid them more than double what the same service is now offered at, $43/month versus the $90/month I have paid for the past year and the $per month that I paid the year before that, I think they have received more than $1,in over payment and I am not paying them anything more Am I satisfied with the outcome? Yes because I no longer have to deal with Waste Management Do I think their business practices will changeCertainly not as long as they can continue to over charge and then intimidate customers with their ridiculous contract and unfair business ethics.I do appreciate your help in this situation Because of your help I was at least able to talk to someone who listened to my complaint and the supervisor returned my phone call promptly

February 27, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

August 3, 2016 [redacted] RevDex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] , Reference is made to the above-mentioned RevDex.com complaint you filed against Waste... Management. We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *. Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Thursday, July 06, 3:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] I would like to let you know that they reported they would pick up my containers on July 5th and they informed me today that they don't schedule them but should be picked up within business days and I must leave them on the curb or they won't take them This is an eye sore to keep my garbage and recycling on my curb in my neigborhood Again this is very frustrating.SincerelyMelissa

June 21, [redacted] Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and need additional time to resolve your complaintI appreciate your patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

June 24, Re: Revdex.com Complaint# [redacted] Waste Management account# [redacted] Dear Mr [redacted] , Upon review of your account, there is a past due balance of $from AprilCurrently your account is suspended for nonpaymentIn addition, below is my response to you on April 6, (After researching our internal records, your start date was changed to April 24, and a credit applied to your account leaving a balance of $26.82) Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

July 12, Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] Dear Ms [redacted] , In response to your last comment, your account is scheduled to cancel and our container was removed on 7/12/Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

March 5, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello ***, I apologize that you experienced issues with your refund request and appreciate the opportunity to address your concernsI have reviewed your account and see that the refund is in process at this timeI will continue to follow up with you until it is receivedAgain, please accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Jeanne D Customer Experience Agent- WM Cares

June 29, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted] WM cares-Corporate Office

October 23, 2015 [redacted] Re: RevDex.com Complaint# [redacted] [redacted] ***, The RevDex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you... experienced issues with your claim and appreciate the opportunity address your concerns. [redacted] with [redacted] confirmed she attempted to reach you regarding the claim and was unsuccessful, please return her call at 866-889-1218 ext. ***; claim number to reference is # [redacted] . Please accept our apologies for the frustration caused by this situation. If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3. Cordially, Nancy G [redacted] WM Cares-Corporate Office

March 4, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, In response to your last comment, a two-week credit was applied to your account for service failure; no other credits are duePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, Nancy G [redacted] WM cares-Corporate Office

April 12, Revdex.com Complaint [redacted] Waste Management Account [redacted] Hello Darius, I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After reviewing our internal records, you called multiple times to report no serviceWe reached out to our operations and we recovered your trash todayIn addition, we issued a two-week credit to your account for the service failureOur agent, Jeanne, will monitor your account for the next month to ensure we service your trashAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] WM Cares Corporate

September 22, Revdex.com File # [redacted] Re: Waste Management Account # [redacted] Hello ***, Thank you for taking our call todayPer your conversation with [redacted] we are cancelling your account as of, September 1, [redacted] will be monitoring your account to ensure this cancellation has taken place and no further charges accrue Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy G WM Cares Corporate

June 21, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Hello Mr [redacted] , I apologize that you experienced issues with your billing and receiving a call back, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you called multiple times regarding the billingWe reached out to the supervisor who confirmed she spoke to you and your billing issue was addressedAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

September 29, [redacted] Re: Revdex.com Complaint# [redacted] [redacted] Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the removal of our container and appreciate the opportunity address your concerns Operations confirmed our driver removed the container todayPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office