Waste Management

February 16,
*** * ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# ***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Waste Management Corporate

May 21,
*** * ***
** *** **
***, ** ***
Re: Revdex.com Complaint# ***
Dear Ms***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in
the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Here to Serve,
*** ***
WM Cares-Corporate Office

July 26,
Re: Revdex.com Complaint#***
Waste Management Account #***
*** *** ***
We apologize for our service failure; please know we are currently taking steps to correct our communication when service is not completed as scheduledWe have alerted our operations management team of your Revdex.com complaint to ensure we do not miss you in the future
In addition, our dispatch confirmed we recovered your trash, should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

August 2,
Revdex.com case * ***
*
Hello MsDisbrow,
I apologize that you experienced issues with your Bagster collection, and appreciate the opportunity to address your concerns
Our agent Tonya attempted to reach you at *** and *** to
schedule the removal of the bag, and we were unsuccessfulPlease provide the best telephone number you may be reached so that we may resolve your complaintAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
*** Giblin
Customer Experience Agent- WM Cares

August 18,
Revdex.com Complaint# ***
Re: Waste Management Account# ***
Hello Ms***,
Thank you for confirming your trash was recovered yesterdayWe will continue to monitor your account for the next month to ensure serviceShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

August 5,
Nicholas * T***
RIO PECOS DR
Valencia, CA
Re: Revdex.com Complaint# ***
WM Account#***
Nicholas * T***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

I have just had fantastic service from Its easy for my Russian visa, everything Kyle Smentioned in his review is validI have nothing but sincere thanks to Its Easy for making a complex application easyI am English and the application for a Russian visa amounts to pages, its not like a US citizen whose application was pagesThank you Its Easy, I wish your company the best

December 16,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** *** ***
Ms*** ***,
The Revdex.com informed us about the
complaint you filed against Waste ManagementI apologize that you experienced billing issues and appreciate the opportunity to address your concern
Per your request your account cancelled effective August 09; 2014.The current balance is for service from July thru August 9th The request to waive the balance was denied because you owe for services from July thru August 9thBecause you are a valued customer the finance fees were waived by customer service, and your current balance is $I will be happy to take your payment by phone at no charge to avoid further finance charges
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** *
Cordially,
*** ***WM cares-Corporate Office

June 29,
J*** K F*
*** G*** Drive
***, CO ***
Re: Revdex.com Complaint# ***
WM Account# ***-***
J*** K F*,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns
After researching our internal records, I found due to an annual price increase you canceled your service. I greatly regret your decision to leave Waste Management; would like the opportunity to roll the price increase back to keep your businessPlease feel free to discuss it with me at [email protected] or by phone at 71*-512-option *Please accept our apologies for the frustration caused by this situation
Cordially,
Nancy G***
WM Cares-Corporate Office

*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we
appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I will wait for Waste Management to respond on how they are going to handle this situationUnder no circumstances am I ok with a long and drawn out resolutionI've made several, no so many attempts to try and get a resolution with them that time is of the essence.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[
(I PREVIOUSLY SENT THIS BUT HAVE HAD NO RESPONSE FROM WASTE
MANAGEMENT SO I AM RE-SENDING IT AGAIN) DATED
Monday, July 20,
July 13,
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not
resolve my complaint
[Nancy, we are clearly NOT able to resolve this
complaint. I do hope for Revdex.com intervention ASAP. My experience
was that this was clearly a 'BAIT & SWITCH" strategy utilized by Waste
Management of ***. Before signing up for your service???, a WM representative
who sold me your service explained that I could put yard waste and cat litter
in either container -- I asked her several times, and again and again she
verified that it did not make any difference. After you did NOT pick up
my trash on the 1st assigned day Friday, July 3, 2015, I had to call Waste
Management and was not given any other option other than to cancel. Waste
Management also put me on hold a long time so I did hang up
At any rate, asking customers to dump their own
trash, I believe, is illegal. I don't think private citizens can opt to
take their trash to a landfill site and NOT be fined, etc. In my opinion,
you were asking me to do something illegal in the *** ** ***. I will
verify this with the *** ** *** and also with the *** *** ***. Waste Management also caused me a lot of stress, time and
work to try to get them finally pick up their trash cans and the trash in
them, which WM did perform on Friday, July 10, after numerous phone calls
and a complaint to Revdex.com.
In lieu of all of the above and also the fact
that I have recently researched and discovered numerous complaints online
against WM, I feel it is only fair that I recover at least $*** in damages.]
Regards,
*** Lind
]
Regards,

November 18,
*** ***
*** *** ** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your Billing and appreciate the opportunity to address your concerns
Senorina confirmed she spoke to you today; explained the removal charge is a valid charge as it is listed on you’re the Service Agreement you signedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
*
Cordially,
N*** ***
WM Cares-Corporate Office

April 3,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello ***,
After review of your account, invoices covered every four months of service, totaling three payments per yearAs noted on each invoice, “Payment of your invoice is considered concent to this charge”Per pulled call, Agent, Conner, confirmed and explained that each payment covered four months of service and made an offer to lower your rates by switching to one annual payment, which was declinedAt this time, no credit is dueAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Jeanne D
Customer Experience Agent- WM Cares

January 1*,
D*** ***
*** *** *** Avenue
*** ***, WA ***
Re: Revdex.com Complaint# ***
Waste Management Account# 457-9121 ***, D***
MsD*** ***,
Upon review of your account you have
a credit pending and we are in the process of refunding you the balanceThis process may take a couple of weeksWe appreciate your patience while we process your refund
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-option *
Very Respectfully,
Victoria H***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thank you for the resolution.*** ***

Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you
have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

August 15,
*** * *** *** *** *** ** ***Revdex.com File# ***
RE: Waste Management *** ***, ***
Dear Mr***,
I am referencing the above-mentioned Revdex.com complaint
you filed against Waste ManagementI apologize for your customer experience and appreciate the opportunity to address your concerns
We are in the process of reviewing your account and need additional information, may you please provide us with your complete address so we may locate your account and provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Victoria
WM Cares Corporate
[email protected]

April 6,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, on August 01,2016, you contacted Waste Management to dispute the reactivation chargeOur agent agreed to waive it as a one-time courtesy for the life of the accountIn addition, I see your account is now setup on auto pay
Because you are a valued customer we have agreed to waive it one last timeAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

November 5,
*** ** ***
***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ** ***
Reference made to the above-mentioned Revdex.com complaint you filed against
Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office