Waste Management

June 23, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

July 7, [redacted] ***, CA [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the concerns Route Managers Allen and Javier attempted to reach you at 619-341-to discuss your service issues; both were unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve your service complaintIn addition driver confirmed there were no issues with your recycle servicePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

April 19, [redacted] Avondale St Houston, TX 77006- Waste Management# [redacted] Re: Revdex.com Complaint# [redacted] Dear Mr [redacted] , I am writing in response to your earlier rejection, I apologize for any frustration this inconvenience caused you We value your patronage and your complete satisfaction is our first priority Upon further review of your account, [redacted] and Waste Management signed a new mutual service agreement effective 05/01/ I can confirm your rate is locked for months and there will be a 5% price increase cap for years and We greatly appreciate the continued opportunity to provide you with environmentally sound waste disposal services If you have additional questions or if I can be of further assistance please feel free to contact me at (713) 512-option and ask for Victoria Very Respectfully, Victoria [redacted] WM Cares-Corporate Office

[redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We received your Better Business Complaint, but were unable to locate an account with the information providedIn order to better assist you, we’ll need a little more informationCan you please provide the name on the account, as well as an account number, or the name of your condo or homeowners association, apartment complex or mobile home community, if applicable? If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted] WM cares-Corporate Office

[redacted] 24, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned RevDex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted]

July 20, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Dear Ms [redacted] , I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them I alerted our operations team and they confirmed that your trash was servicedShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

Revdex.com: This letter is to inform you that Waste Management has proposed for my complaint, filed on 8/29/and assigned ID [redacted] , to reduce the bill in half from $to $ While I do not agree that I owe anything, I have decided to accept this settlementWhile on the phone with them, I made a phone charge payment of the agree to $to bring my balance to zero and they forwarded me an email confirmation of the payment (attached) Since Waste Management has denied access to my on-line Waste Management account, I can not confirm that they have in fact credited the half ($61.80) they agreed to Regards, [redacted]

August 18, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns Operations confirmed our driver serviced your trash; in addition a week credit was issued to your account for service failurePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] Cordially, Nancy G***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The problem is there deceptive behaviorthey hide behind terms and conditions that provide no way for a company to get out from under them and cancel with out a hefty fee...a customer should be able to cancel with written notice at any time...They have increased the price multiple times a year which there terms say they can only have a price increase once a year...certain rates were to be capped at certain percentages and they have exceeded that...they are now charging us times the fair market price and because we would like to cancel they would like to reduce the rate?...so instead of being a fair company and charge a fair rate they will raise the price until you say something...why would you want to screw a customer for a short period of time with a high price and deceptive business practices then be fair to your customer and keep them long term?...we have sent the following attached letter to cancel our service validating that our contract is null and void and they have also violated there terms and conditions is the contract was to be valid in the first place Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint In both of the suspension of service, I was not sent bill or notice that I owed on my account I didn't complain of the service I that time Also, why was I bill in December and ended up owing I started with a credit and already paid my annual service in 11/23.That being said, attached are my April and August statement showing credit and reason for them Are you stating that the statements you sent out are incorrect I don't know how your system works but the two statements I have attached shows what is appropriately owed to me Any less is unacceptable Regards, [redacted]

August 7, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello [redacted] I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you called multiple times to report we missed the recycle and our agent reached out to our dispatch department to recoverIn addition, we requested a Route manager call you to determine why we are not serving the recycleOur Route Manager [redacted] confirmed he spoke to you and will be addressing the service failure with our driverOur agent [redacted] will continue to monitor your account for the next month to ensure our driver services the recyclePlease accept our apologies for this frustration Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

November 14, Re: Revdex.com Complaint# [redacted] WM Account # [redacted] [redacted] After speaking to your Account Manager [redacted] , she confirmed the account is at a zero balancePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted]

July 8, 2015 [redacted] Re: RevDex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned RevDex.com complaint you filed against Waste Management. We... would like to provide you with our response. We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience. If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3. Cordially, Nancy G [redacted] WM cares-Corporate Office

December 17, [redacted] Re: Revdex.com Complaint# [redacted] [redacted] Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

February 10, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem It was a pleasure speaking with you yesterday; per our telephone conversation, I confirmed the local call center issued a two week credit for your yard waste Route Manager [redacted] also confirmed he called and left you a message to return his callIf you have an alternate number you would like to be contacted please provide and I will forward to ***Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

January 2, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem It was a pleasure speaking with today; per our telephone conversation, you confirmed our driver serviced todayI issued a credit for a week of service; you will see it reflect on your next invoicePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option [redacted] Cordially, Nancy G***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Thursday, October 19, 6:PMSubject: Complaint# [redacted] [...] They want me to move the bagI am not moving the bagThat's why I purchased it! I'm going to try to attach photosI can't even get to my carport! I'm trying to get in touch with my township to see if they can get it removed for meI will never use their service againI know other people who have bought the bag, and don't live on prairie land either! I'm also going to complain to the stOres that sell these bags, as to what a rip off this isYou can read my original complaint on your site [redacted]

March 11, 2016 [redacted] Re: RevDex.com Complaint# [redacted] [redacted] , Reference is made to the above-mentioned RevDex.com complaint you filed... against Waste Management. We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience. Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] *. Respectfully, Nancy G [redacted] Waste Management Corporate

January 6, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem Route Manager Ken confirmed he spoke to you and service issue was resolved, he also issued 1-month of creditPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G***