Waste Management

November 20, [redacted] ***, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns After researching our internal records and reviewing the callOn October 1, nowhere during the conversation was a final dollar amount quoted to you and there was never any conversation in relation to waiving the removal and re-activation charges either Agent Alain advised you that you would receive a final invoice for August and September service periodYou wanted to be sure you got the invoice in the mail so Alain advised you to go onto our website to cancel automatic payments and paperless billingWhile on the phone with you he told you again you would receive the final invoice and you asked him if the total would be roughly $He said it could be but he didn’t know the exact amount, you said ok Alain also went over why the account got suspended with youTherefore, the balances on the account are valid chargesPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

November 23, 2016 [redacted] 3rd ST N [redacted] Re: RevDex.com Complaint# 11820058 WM Account# 518-17026 [redacted] , J R Dear [redacted] , The RevDex.com contacted us to let us... know about the complaint you filed against Waste Management. We wanted to take this opportunity to most importantly, apologize for the frustration the removal charge caused you. We take these concerns very seriously and took immediate take action to remove this charge. Upon review of your account, our records indicate you spoke with our representative on Nov. 10 regarding your cancellation request. At this time, we offered to reduce your removal charge from $40.00 plus taxes & surcharges to $24.00 plus taxes & surcharges. Per our phone discussion on 11/22, we agreed to remove your removal charge of $24.00 and no refund is due to you. Your account reflects a zero balance. We truly appreciated your business and we are sorry to see you leave. Should you have any questions or additional concerns regarding this matter please email [email protected] or call us at 713-512-6200 option 3. Cordially, [redacted] Giblin WM Cares-Corporate Office

January 11, 2017 Re: RevDex.com Complaint # 11924987 Waste Management Account #960-75874 Hello Jeremy, I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns. After researching our internal... records, I issued a reversal of $97.37 back to your ACH checking account. Please allow 8-10 business days for the reversal to appear on your ACH statement. In addition, the container is scheduled for removal on January 13, 2017, and I will call you to ensure the container is removed. Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3. Very Respectfully, Nancy Giblin Customer Experience Agent- WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This is NOT an acceptable response You resending me the same statement does not resolve the matter You did overcharge me You cannot keep charging me for a service that I did not want I repeatedly told you that I wanted a reduction in services Just in case you don't keep records you can find the emails of the original request WITH the confirmation from my end and the two follow up emails I sent to you Regards,

July 7, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy [redacted] WM cares-Corporate Office

September 2, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address your concerns Jeanne confirmed she spoke to you today regarding your refund check, she stated once she receive confirmation the check has gone out she will call you with the check numberPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM Cares-Corporate Office

June 16, [redacted] Re: Revdex.com Complaint# [redacted] WM Account [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at w [redacted] or by phone at 713-512-option Cordially, N [redacted] WM cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolved.I am waiting until this transaction has posted to my credit card and also wish to have my final bill from Waste Management before I sign off this complaintPlease call me in regards to this.Sincerely [redacted]

June 11, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Hello Mr [redacted] , I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service, and have taken the appropriate action to identify the cause and prevent this experience from occurring in the future After reviewing our internal records, you called multiple times regarding no serviceOn June 30, 2017, you spoke to our agent Raul, who noted your account that we recovered your trashIn addition, Route Manager Carl confirmed he spoke to you and after an initial site check, he determined that the road is unsafe for our trucks to maneuver on and explained to you that the cans must be placed on [redacted] If the containers are placed on the main road, we can ensure you are serviced In regards to discount, we do not offer any type of discounts for this situationAgain, please accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] WM Cares Corporate

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.I had a message on my answering machine when I got home from work todayThis is the first time Waste Management has reached out to meI was told the refund would be expedited, and apologies were extendedI regret that it had to come to this in order to be resolvedI told customer service that I would register a complaint, the first time I contacted themI will not recommend their service, nor would I consider being a repeat customerMy thanks to the Revdex.comYour help is greatly appreciated!

November 24, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity address your concerns [redacted] confirmed she attempted to reach you at [redacted] and was unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve you’re billing complaintPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

[redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the removal and appreciate the opportunity to address the problem It was a pleasure speaking with today; per our telephone conversation, you confirmed Route Manager [redacted] spoke to you today; she confirmed removal for todayPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option Cordially, [redacted] WM Cares

November 19, [redacted] ***, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

July 30, [redacted] *** Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

September 28, [redacted] Re: Revdex.com Complaint# [redacted] [redacted] Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, They still own me money for when they over charge me for two cans

I had Disposall Garbage and Recycle pickup when we first moved to Palm Harbor from DunedinAfter a month or two of service they did not pickup our recycleI called about the missed service and was promised a special pickup...which never cameSince our neighbor has Waste Management I thought I'd go with themAgain, once a week pickup of garbage and recycleAll was good the first weekThen last week (our second week) they did not pickup the recycleI called on Friday and a truck did come by and pick up the recycleSo, here we are on the 3rd week...again, they picked up the garbage on Thursday, but not the recycleI sent an email about the missed pickup and after a couple of hours I calledIt is after PMWill they pick it up tomorrow? Mind you, I'm positive this missed pick up will not be deducted from my monthly billI am now looking for another (my 3rd) companyWhile in Dunedin for over years I cannot remember a missed pickup...I'm sure there had to be one or twoI'm used to excellent service

September 7, Revdex.com File# [redacted] Re: Waste Management Account# [redacted] Hello ***, I wanted to take this opportunity to most importantly, apologize for your recent billing experienceWe take these concerns very seriously and will immediately take action to correct them I alerted our operations team and they confirmed that your trash was recoveredDue to the service failure, a credit of $applied to your accountIn addition, I will continue to monitor your account for the next month, to ensure you are receiving service Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Nancy at corporate was very responsive and helpful Thank you [redacted]

November 23, 2016 Re: RevDex.com Complaint # [redacted] Waste Management Account # [redacted] [redacted] , [redacted] Dear [redacted] , I apologize for the frustrations you encountered regarding your recent invoice and appreciate the opportunity... address your concerns. At Waste Management, we are committed to providing exceptional and reliable customer service. We have taken the appropriate action to identify the cause of the error and prevent this experience from occurring in the future. On November 10, 2016, an invoice was posted and issued to you in the amount of $149.66. This invoice includes fuel and environmental charges, which are costs to service and maintain our equipment and our landfill, and is included in all of our services. This charge would normally be added on the original invoice of $520.00, but was sent in a separate invoice. We truly appreciate your business and will make sure we do everything we can to exceed your expectations in the future. Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3. Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares