Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I would like an apology from your director of operations. That way I know that this complaint made its way to the top and not swept under the carpet. I'm sure that you understand. Thanks, *** PS...The person I got an apology from had no title/credentials....it could be from the cleaning lady for all that I know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
***
*** said she would call/email me today,Monday with an answer and never did I am waitng on the refund This is dragging out ridiculously longThey obviously dont are about customers You should never tell a customer you will get back to them and not do it

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/17/and assigned ID ***
Regards,Daniel Teyber

November 6,
*** ***
*** * *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned RevDex.com complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10869288, and find that this resolution would be satisfactory to me However, they need to mail me a corrected, written statement!

*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
Upon reviewing your account, *** *** confirmed she spoke to you regarding your concerns*** stated that she explained that your account was showing a 96g trash, however the rate you were invoiced was at the 32g trashAt this time there is no refund due on your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

July 15,
*** * ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

August 24,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
Route Manager *** confirmed, he spoke to you and service issue was resolvedIn addition a month of credit applied to your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** *
Cordially,
Nancy G***
WM Cares-Corporate Office

August 24,
Revdex.com Case# ***
Waste Management Account# ***
Hi Mariette,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to
correct them
Upon review of your account, our Operations confirmed that we have recovered the yard wasteIn addition, we will continue to monitor your account for the next month to ensure you are servicedShould you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Respectfully,
Nancy ***
Customer Experience Agent - WM Cares

August 4,
Re: Revdex.com Complaint#***
Waste Management Account #***
Hello Ms***,
I wanted to take this opportunity to most importantly, apologize for your recent Billing experienceWe take these concerns very seriously and will immediately take action to correct them
Upon review of our records, your invoice email notification for April billing was sent out on March 31, 2016. At times these emails may fall into spam foldersWe encourage customers to check these folders if invoices are not received via regular email. In addition, the *** ** *** provides written notices to all the property owners of any delinquent payments
The *** ** *** confirmed they mailed out a notification of past due amount on May 5, The city also issued an administrative charge of $for the delinquent payment
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

December 11,
*** ***
*** *** ***
***, IL ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you
with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

June 12,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After reviewing our internal records, per city instructions, your account has been canceled effective March 29, and your account balance is zeroAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
WM Cares Corporate

January 23,
*** * ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint
you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

July 15,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello ***,
I submitted an additional credit for $which is the difference of 6-months for the 96g trash containerThe total credit given is $for 12-monthsPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
N*** G***

August 19,
Revdex.com Complaint# ***
Waste Management Account# ***
** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action
to correct them
I alerted our operations team and they confirmed that your recycle container was delivered on 08/18/In addition, I issued a $credit to your accountShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

May 17,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called us multiple times to report we are missing your Friday serviceOur agent reported the issue, and it was determined our driver was not providing service on Friday’sDue to our error, we have adjusted your account $In addition, our agent Tonya will monitor your account for the next month, to ensure we are providing the Friday service. Again, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.I want them to pick up our trash regularly like we pay them to do.
Regards,

January 2,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you
filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

July 28,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello Ms***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
After researching your account, our operations confirmed your containers were removed on July 27, In addition, I submitted a request to our billing department to process you refund checkOnce I receive, confirmation the check was mailed out, I will follow a call to confirm you received it. We greatly regret your decision to leave Waste Management and apologize for not meeting your expectations as your service provider
Should you have additional questions or comments or if I may be of further assistance you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

January 5,
*** * ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you
filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office