Waste Management

January 4, [redacted] **mplaint# [redacted] WM Account# [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] Cordially, [redacted] WM Cares-Corporate Office

April 4, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Respectfully, Nancy [redacted] Waste Management Corporate

March 3, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem After researching our internal records, Supervisor [redacted] submitted a credit for $for the container chargeIn regards to your service I called and left you a message to confirm if you were serviced, if not please give me a callPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G***

June 5, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Dear Ms [redacted] , I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you called multiple times to report we missed your serviceOur agent sent the information to our operations to have our driver go back and serviceDue to not being able to go back and service on 5/26/2017, we issued a creditOur operations confirmed we recovered all the trash on 6/3/Again, please accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy G [redacted] WM Cares Corporate

August 25, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello MrDurman, Thank you for taking the time to speak with Senorina today and for the opportunity to resolve your complaint We want to extend our sincere apologies for the frustration this has caused Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy Customer Experience Agent- WM Cares

June 29, [redacted] Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and need additional time to resolve your complaintI appreciate your patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

August 5, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Cordially, Nancy [redacted] WM cares-Corporate Office

March 2, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem Michael, it was a pleasure speaking with you today; per our telephone conversation, you confirmed Route Manager Todd spoke to you and service issue was resolvedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G***

April 21, Revdex.com Case# [redacted] Waste Management Account# [redacted] [redacted] It was a pleasure speaking to you today; per our conversation, you confirmed your trash was servicedPlease accept our apologies for the frustration caused by this situation Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Respectfully, Nancy G [redacted] Customer Experience Team Lead - WM Cares

June 29, [redacted] , [redacted] Re: Better Business Bure*u Compl*int# [redacted] WM *ccount# [redacted] [redacted] , Reference m*de to the *bove-mentioned Better Business Bure*u compl*int you filed *g*inst W*ste M*n*gement We would like to provide you with our response We *re in the process of reviewing our intern*l records *nd will provide resolution; we *ppreci*te your time *nd p*tience If you h*ve questions or comments reg*rding this m*tter, ple*se feel free to discuss it with me *t wmc*[email protected] or by phone *t 713-512-option Cordi*lly, N*ncy G [redacted] WM c*res-Corpor*te Office

May 27, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to resolve your concern It was a pleasure speaking with you; per our telephone conversation, I issued a reversal of $back to your [redacted] cardPlease allow 3-business days for the reversal to appear in your credit card accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, Nancy [redacted]

I have emailed wmcares the email correspondence that [redacted] requested.Thank you, [redacted]

January 14, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Cordially, Nancy [redacted] WM Cares-Corporate Office

July 27, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

January 4, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns [redacted] confirmed she spoke to you today; your service issue was resolvedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] * Cordially, [redacted] WM Cares-Corporate Office

November 10, [redacted] ** Bountiful, UT [redacted] Re: Revdex.com Complaint# [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your phone number and appreciate the opportunity to address your concerns [redacted] confirmed she spoke to you today; the phone issue was resolvedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

September 1, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns Oscar confirmed he spoke to you and service issue was resolvedIn addition credits were issued for the container swap and the difference in container sizePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM cares-Corporate Office

November 22, [redacted] Revdex.com Complaint# Waste Management Account# 345-POPP, TOM Hello Mr [redacted] ***, I wanted to take this opportunity to most importantly, apologize for your recent service experienceAt Waste Management, we are committed to providing exceptional and reliable service, however, the call you made to our corporate office does not reflect our standards I alerted our operations team and they confirmed that your yard waste was servicedOur operations management team also coached our driver to ensure going forward we do not fail to service your yard waste In addition, I will follow up with you weekly for a month to confirm service Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, [redacted] Giblin Waste Management Corporate - WM Cares

January 16, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

April 13, Re: Revdex.com Complaint# [redacted] Waste Management account# [redacted] Dear Mr***, Our billing department confirmed check# [redacted] mailed out today in the amount of $Please accept our apologies for the frustration caused by this situation Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Respectfully, Nancy G [redacted] Waste Management Corporate