Waste Management

December 8, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello [redacted] , I apologize that you experienced issues with your Billing and appreciate the opportunity to address your concerns After reviewing our internal records, your commercial account was acquired from [redacted] in and was on a commercial route with a one-yard dumpsterWith your approval, we replaced the container with two-gallon containers which were the exact same volume of trashYou spoke to our agent who advised that there would be a decrease in your rate from two-gallon containers at $per month to one 96-gallon container at $per monthAt this time no credit is due for the differenceAgain, please accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Jeanne D Customer Experience Agent- WM Cares

January 12, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns It was a pleasure speaking with you; per our telephone conversation, I confirmed tomorrow our driver will exchange the 2-yard container for a 3-yard containerIn addition your account was updated to bill for the 3-yard container and your new account number is [redacted] Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Cordially, Nancy [redacted] WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me As long as our trash man continues to pick up our communities trash EVERY Thursday as promised and to stay off of his cell phone and not park for up to minutes in our community while playing on his cell and dumping garbage juice while on his phone

January 6, [redacted] , WV [redacted] Re: Revdex.com Complaint# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We received your complaint, but were unable to locate an account with the information providedIn order to better assist you, we’ll need a little more informationCan you please provide the name on the account, as well as an account number? Please advise if you are outside the city limits or, if so, the name of the township in which you are locatedPlease also provide the name of your condo or homeowners association, apartment complex or mobile home community, if applicable If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I explained in my original complaint why "double pickup" is not acceptable My bins are fullIt was suggested we put our extra trash out in plastic bags We cannot leave trash bags out due to the wildlife in the area Extra yard waste is required to be placed in paper bags, which would necessitate a purchase of them and extra cost to me Regards,

December 7, Revdex.com File # [redacted] Re: Waste Management Account # [redacted] Hello Mr [redacted] , It was a pleasure speaking to youPer our conversation, the July proration on your account for $will be refunded to youPlease allow 4-weeks for this processI will speak to Garbage Man Services to work to resolve any further issuesAgain, please accept my apologies for the frustration of this issue Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Jeanne D WM Cares Corporate

January 11, [redacted] *** [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Cordially, Nancy [redacted] WM Cares-Corporate Office

April 04, [redacted] Waste Management Acct# [redacted] , [redacted] Revdex.com File# [redacted] Dear [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Respectfully, Victoria [redacted] WM Cares Corporate

December 29, [redacted] Revdex.com Case# [redacted] Waste Management Account# [redacted] Dear [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] * Respectfully, Victoria [redacted] Customer Experience Agent - WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Your response, in no way, explained my ORIGINAL complaint We need to know why WM chose not to contact us between [redacted] and [redacted] regarding our contract I lowered my pickup rate because we do not do volume enough to justify the original pickup schedule [redacted] only offered a lower rate if I sign a new contract, which IS the problem in the first place Obviously we are going to agree to disagree Regards,

March 8, Hello [redacted] , This letter is in response to your Revdex.com complaint # [redacted] regarding the refund requestI sincerely apologize for any frustration you may have experienced After researching our internal records, I request your refund for $ be expeditedOnce I receive confirmation that your check has gone out, I will call you with the check numberAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy G [redacted] Customer Experience AgeCares

November 1, Linsay [redacted] ** [redacted] Waste Management Account # [redacted] THE LEARNING EXPERIENCE ST Re: Revdex.com Complaint # [redacted] Dear Ms [redacted] , I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them Per our conversation, our Sales team will submit an update to your account; your new approximate rate is $per month This amount can vary depending on fuel and environmental charges In addition, you may save $administration charge per invoice by signing up for both paperless billing and automatic payments Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option # Very Respectfully, Victoria [redacted] Customer Experience- WM Cares

April 12, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Hello [redacted] , I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After reviewing our internal records, you called multiple times to report the service issuesWe reached out to our operations and our Route Manager William confirmed he did a site check yesterday and determined you needed a larger container We reached out to our Sales team and Account Manager George confirmed he is meeting with you today to increase your services to a roll off dumpsterWe will follow up with you, to ensure the account is changed, and services are being completed, for the next MonthAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] WM Cares Corporate

October 2, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] Hello [redacted] *, It was a pleasure speaking to you yesterday; per our conversation you requested the new 3-year agreement be at a fixed rateHowever, Account Manager Rony confirmed we cannot offer a 3-year fixed ratePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, Nancy G [redacted] WM Cares-Corporate Office

June 24, [redacted] Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

December 12, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem Upon review of your account, I have submitted a credit for $brings the account to a zero balance and our Third Party Collections has removed you from the callout listPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option * Cordially, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, My compliant was not about switching out my cart, it was about my trash not being picked up on the day assigned by waste managementAnd that this is and had been an on- going problem with waste managementAnd our waste management trash can was out by the curb for full work days before it was picked upAnd the route supervisor did call me with several excuses as to why waste management was not picking up the trash on time in my neighborhoodThe 1st excuse was that waste management was having a problem with all their trucks breaking down for the past Two yearsThe second excuse was that waste management has endured several leadership changes within the last two yearsFinally they (waste management ) where short on staffWith all of these problems waste management should not have begged me to give them another chance to keep a contractual obligation of picking up my trash And I would like got waste management to refund my money so I can go to another company that will fulfil their obligation of picking up my trash as I fulfil my obligation of paying for the serviceEspecially when they lie about the compliant and the response!

January 23, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the service and appreciate the opportunity to address the problem [redacted] confirmed she spoke to you today; your service issued was resolved [redacted] also applied 3-months of credit to your accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be unsatisfactory to meI feel that they should forgive the entire amount but will accept their offer

January 17, Re: Revdex.com Complaint # Waste Management Account #612- Hello Roger, In response to your last comment, after researching our internal records, I issued a request to process your refund Please allow 2-weeks for the refund to be processed, in addition, our operations confirmed the container was removed Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares