Waste Management

January 7, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy [redacted] WM cares-Corporate Office

October 15, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

October 23, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , In regards to your last response, Account Manager [redacted] confirmed she spoke to you on 10/15/2014; she explained per your service agreement there are annual price increases and that your monthly invoice goes up because of the fluctuating fuel and environmental fees If you would like to continue with the cancellation request, please contact your Account Manager [redacted] at [redacted] or email [redacted] Cordially, [redacted]

In response to your last comment, you are invoiced $ [redacted] per quarter for trash, recycle and yard wasteThe $credited that was issued was a portion of the recycle service failure Route Manager [redacted] attempted to reach you at ( [redacted] ) and was unsuccessful, please provide the best telephone number you can be reached so that we can resolve your service complaint Again, please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted]

May 17, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Hello [redacted] I apologize that you experienced issues with your refund request, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you called us multiple times to request your refundOur agents advised you that your refund request was in processOur agent [redacted] , reached out to our billing department and requested your refund check be expeditedOnce we receive the check number and the date it goes outWe will call you with the informationAgain, please accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-option Very Respectfully, Nancy G [redacted] WM Cares Corporate

October 24, Revdex.com case# [redacted] Re: Waste Management Account# [redacted] Hello ***, [redacted] confirmed she spoke to you today; per your conversation, your billing issue was resolvedShould you have questions or concerns regarding this matter, please feel free to discuss it with me at wmcares@wm.com [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

December 2, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Hello Mr [redacted] , Per Mrs [redacted] email the account canceled and the container is scheduled for removal on 12/03/Please place the container out on the curb from 6am to 6pm so that the driver can removeIf you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint And what has your research into my account shown you? Regards,

July 8, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns After researching our internal records, your account is at a zero balanceAs well, we have notified the collection agency of your issue and stopped collection callsPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy [redacted]

A chargeback in the amount of $ [redacted] was issued to your [redacted] card ending in [redacted] on [redacted] (confirmation # [redacted] )Because your method of payment was a credit card Waste Management could not issue you a paper checkI sincerely apologize for the miscommunication to my earlier Revdex.com response regarding you would receive a paper checkAt this point you would need to talk to the credit card company/providing bank If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted] WM cares-Corporate Office

January 4, [redacted] Re: Revdex.com Complaint# [redacted] Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We received your Revdex.com complaint, but were unable to locate an account with the information providedIn order to better assist you, we’ll need a little more informationCan you please provide the name on the account or the account number? If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

October 22, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Route Manager [redacted] confirmed he spoke to you yesterday; stated he will be reviewing with the drivers and will get the issues resolvedHe also confirmed your neighbor does not have an active account so he will be removing the extra containers to eliminate any future confusionRoute Manger [redacted] stated you have his contact information If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] WM Cares

January 19, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello [redacted] I apologize that you experienced issues with your billing and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future Upon researching your account, you called on September 16, 2016, and requested to cancel your account Our agent failed to cancel the account, and we invoiced you for service you did not receive [redacted] confirmed she spoke to you on January 19, 2017, and advised you the account canceled, leaving a zero balance Should you have additional questions or concerns or if I may be of further assistance, you may reach me at [redacted] Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

May 31, [redacted] Revdex.com File# [redacted] Re: Waste Management Account# ***-*** [redacted] Dear Ms***, Thank you for taking the time to speak with [redacted] regarding your billing issueUpon review of your account, you pre-paid $Upon your initial call in February when you ordered the container, the charges were explained as an estimated totalThe fuel & environmental rates may fluctuate with the price of gas, amount of debris and time the container is on site The rental charge of the container is $per day and started on the delivery day 2/25/and ended the day we removed our container 3/2/2016, for a total of seven days I sincerely apologize for the frustration caused due to not receiving your invoicesI have attached the three invoicesAs previously mentioned an adjustment of $posted to your account and no further adjustments are due Should you have additional questions please feel free to reach out to me at 713-512-option Very Respectfully, Victoria [redacted] WM Cares Corporate

I read and understand your response and therefore, I accept Waste Management's resolutionHowever, this is the same resolution that they have claimed in three previous contacts with the company's customer support and billing departmentsYou may close this Revdex.com filing, but if the problem reoccurs, I will open another inquiry.Is there some assurance I can get from Waste Management that they have not submitted any negative credit report actions?Thank you for your time, [redacted] ***[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

June 12, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Hello [redacted] , I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns After reviewing our internal records, you emailed us multiple times regarding picking up your trash, and to transfer your service to your new addressWe want to apologize for all the confusion on our partOur agent Jeanne confirmed, she spoke to you and resolved your complaintAgain, we want to apologize for not meeting your expectations as your service provider Should you have questions or concerns regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-option Very Respectfully, Nancy [redacted] WM Cares Corporate

March 9, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Account Manager Edith confirmed you received her email regarding your cancellation options and your current service agreementIf you have questions or comments regarding this matter, please feel free to discuss it with her at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

April 20, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, [redacted] WM cares- [redacted]

June 29, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We received your Revdex.com complaint, but were unable to locate an account with the information providedIn order to better assist you, we’ll need a little more informationCan you please provide the name on the account, as well as an account number or the name of your condo, homeowners association, apartment complex or mobile home community? If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at [redacted] option Cordially, [redacted]

March 15, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello Amy, I apologize that you experienced issues with your refund, and appreciate the opportunity to address your concerns After reviewing our internal records, our billing department issued a reversal of $back to your checking account ending in on March 15, 2017, confirmation# [redacted] Please allow 7-business days for the credit to appear on your bank statementAgain, please accept our apologies for the frustration caused by this situationShould you have additional questions or concerns or if I may be of further assistance, you may reach me at [redacted] option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares