Waste Management

October 19,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
Route Manager *** confirmed, he spoke to you and service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I will not accept any solution other than cancellation of the contract without penalties or replacement of our waste container with a recycle container
Regards,

August 15,
*** *** ** *** *** ** ***Revdex.com File# ***
RE: Waste Management *** *** ***
*** *** ***
I am referencing the above-mentioned RevDex.com complaint you filed against Waste ManagementI apologize for your customer experience and appreciate the opportunity to address your concerns
We are in the process of reviewing your account and need additional information, may you please provide us with your complete address so we may locate your account and provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Very Respectfully,
Victoria
WM Cares Corporate
[email protected]

September 15,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello Mr***,
In response to your last comment, I spoke to *** *** from the city of Lewisville; she confirmed the credit will apply on your October invoiceIn addition she will send you an email confirming the creditIf you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

July 20,
Revdex.com Complaint# ***
Re: Waste Management Account# ***
*** ***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
After researching our internal records, a one-month credit applied to your accountShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

January 14,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I accept the updated invoice attached which reflects a $balance; and have called customer sx *** @ 8:47am - s/w *** to confirm on record this in place Also, confirmed my current last service period pidate on *** *** due to the *** holiday.
*** ***

July 21,
*** ***
*** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity address your concerns
After researching our internal records, I apologize you were not informed of the charges associated with new serviceWe have issued a credit to your account leaving a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Sent: Tuesday, April 28, 6:AM To: drteam Subject: RE: You have a New Message from Revdex.com Regarding Complaint #*** Thank you for the follow up, The matter was resolved with WM, thanks again for your help!! *** *** *** *** *** *** *** *** cell 888-689-fax ***.***@***

March 2,
*** ***
*** *** ***
***, CO ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like
to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

June 10,
*** ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

June 3,
*** C ***
*** * *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** C ***
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management
I apologize that you experienced billing issues and appreciate the opportunity to address your concerns
Upon thorough review of your account, we suspended service on 9/15/for nonpaymentOn 9/23/we received your payment of $158.85; reactivated your account. On 10/01/we invoiced $for reactivating your account and 12/01/we invoiced you for $for you quarterly invoiceHowever your account canceled on 12/30/2014; our billing prorated the December invoice for $We did not receive a payment and you were invoiced a $late charge on 03/01/2015, leaving a remaining balance of $Therefore the charges were valid; please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***
WM Cares-Corporate Office

I had an excellent experience with ItsEasy while obtaining a Chinese Visa to travel this summer for a short term school tripThis company made a very stressful process much more bearableI want to point out that I chose this company as opposed to other Visa processing companies because of their long history in business and their A+ Revdex.com rating/accreditationSimilar companies did not have the backing of Revdex.com or were much more expensiveI needed to be sure this was going to be a painless process as I am on a time crunch to head to China, and on a budget! I would like to highlight a couple things that made me a happy customer while completing this process:
Amazing customer service!
This is what sells me on a companyI want to know that I am a respected customer and that my business is appreciatedItsEasy has a 24/customer service team that was quick to answer and help with general questionsI called about 5-times during the document preparation process for various reasons and was satisfied each and every timeOne time the lady could not answer my question because it was too specific, and she simply forwarded it onto a specialist and I had an answer in less than hoursYou also can track the status of your order on their website while it is processing through the consulateCheaper than the others!
I was on a week time crunch so I could use the processing time, which showed days to process, making it approximately weeks from day sent out to day receivedI even got it earlier (discussed later)! They charge a service fee of $for standard processing, as opposed to a minimum $for similar companiesIn all it cost me $with consulate fee, service fee, and express shippingThis is cheaper than their competitors!
Photo option!
The Chinese embassy has very specific photo requirements, even more than the passport photo requirementsThis caused a hiccup in the process as I initially went to both *** and *** and neither were able to give me a picture specific to those guidelinesI called ItsEasy and asked them what I should do to get the picture and they informed of their iPhone app that you take the picture on after you submit the order, and it attaches right to your order for FREE! This saved $easy right there on the pictureNot to mention I could take the photo on their app AT HOME and then they cut and size it and attach it to your paperworkHuge feature that helped me immenselyThat speed, though!
Even though I paid for the standard processing time, I got my Visa back by express *** exactly days after dropping it off at ***! All of this without a single issue!
I now have passport in hand with Visa and could not be more satisfied with my choiceNo more stressing for me!
I know it may seem like this is a bogus review or that I am somehow benefit from my kind words but that is not the case! I simply admire great customer service and figure I can take the minutes to share, in hopes it can help someone elseEspecially because usually only unhappy people leave reviews, causing skewed dataIf you need any passport or visa services, I would certainly choose ItsEasy!

August 6,
*** C ***
*** *** **
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***-***
*** C ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
Route Manager confirmed, he is sending driver out today to pick up the doors, please place them out on the curbPlease accept our apologies for the frustration caused by this situation
If you have specific questions regarding the agreement, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Apparently rather than actually offering your customers good customer service and providing a quality experience you are only interested in raping your customers out of money and tricking them into long term contractsWe are requesting a termination of contract at no additional cost to usWe did not ask to ADD the recycling service we asked for it to replace the trash serviceIF you are willing to do that we are willing to accept that as a resolutionYour contract and sales person stated that we could change our service at any time if neededAlso, you were made aware of the damage to our fenceI challenge Waste Management to be a company of integrity instead of using dirty tricks to trap a customer without their knowledge
Regards,

May 26,
*** ***
*** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste
ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
Upon review of your account, we suspended your service for nonpayment on ***, because your February invoice#*** was days past dueOur collections department has tried to reach you regarding the past due balance of $***; has been unsuccessfulHowever, our driver continued to service as a courtesy
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

October 23,
*** ***
*** * *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** *** *** *** *** *** ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint
you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

August 5,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello ***,
Account Manager Jason confirmed he is meeting with you Thursday to resolve your complaintPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The credit in question has been refunded

December 17,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello Ms***,
I understand your frustration and would like to assist locating your payment, however to do so I need a copy of the check so that I can forward to my billing department for researchPlease have your bank fax the front and back of the check to 866-930-attention NancyAgain, please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office