Waste Management

November 4,
*** * Kirkpatrick
***
*** ** ***
Re: Revdex.com Complaint#
WM Account# 287-
*** * Kirkpatrick,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-option
Cordially,
*** Giblin
WM cares-Corporate Office

October 19,
*** * ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your Billing and appreciate the opportunity to address your concerns
Jeanne confirmed she spoke to you on Friday; your billing issue was resolvePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com ** ** *** ** *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

January 7,
Tim ***
*** *** ***
Monaca, PA ***
Re: Revdex.com Complaint# ***
WM Account#
Tim ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We received your Revdex.com complaint, but were unable to locate an account with the information providedIn order to better assist you, we'll need a little more information, can you please provide the name on the account, as well as an account number or the name of your condo or homeowners association, apartment complex or mobile home community, if applicable
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-option
Cordially,
Nancy ***

December 15,
Revdex.com case#***
Re: Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your bulk pick up and appreciate the opportunity to correct the situationAt Waste Management, we are committed to
providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
On 12/07/2016, you contacted Waste Management to request the collection of your washer; our agent set up the pick for your service day 12/09/However, we failed to pick it up; you notified us on 12/13/We reached out to our operations and our driver returned that afternoon and removed the washer
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and upon further support of and receipt of documentation reflecting the following will this issue be considered resolved:My account was been closed dating back to November 17, or earlier The said amount of $charged to my account has been removed Waste Management has contacted the collection agencies stating this was their error, thus clearing my good name and credit ratingI am provided with the aforementioned refund(s) as indicated in my letter and complaintOnly when all of the above requirements have been met, then yes, this claim will be satisfactorily resolved However, as of today 1-21-2015, I have not seen such documentation to reflect all necessary requirements Until I receive a check from Waste Management for all refunds owed to me and an invoice stating that I owe nothing and my account is once and for all canceled, I will assume that no appropriate action has been taken Thank you Revdex.com for helping me to take appropriate action against Waste Management Have a wonderful day! Sincerely,*** ***

March 30,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
After researching our internal records, you called on March 3, 2017, to report we missed your trashOur agent advised you that your January payment was not received and the account was suspendedYou disputed and stated you made the payment, and our agent requested proof of the payment so that we may researchYou provided proof of payment, and our billing department located it on March 29, 2017, and it will be applied to your accountOur agent, Jeanne, confirmed she spoke to you and explained that your payment was made to the wrong account, and to call your bank to ensure they correct your account information. Again, please accept our apologies for the frustration caused by this situation
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

July 25,
*** ***
*** *** *** ***
*** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account#
***
*** ***
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

July 14,
*** ***
*** *** *** **
*** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account#
***
***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

January 15,
*** ***
*** *** ***
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to
let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, our billing department issued an adjustment to zero out your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***

April 5,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint#***
Shea B***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management
We received your Revdex.com
complaint, but were unable to locate an account with the information providedIn order to better assist you, we'll need a little more information, can you please provide the name on the account, as well as an account number or the name of your condo or homeowners association, apartment complex or mobile home community, if applicable
Should you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-option
Respectfully,
Nancy G***
Waste Management Corporate office

November 25,
*** ***
*** *** *** ***
***, LA ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like
to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have cancelled service with Waste Management, after almost two weeks they still couldn't pick up my garbage- even after speaking to a supervisor I have found new service with a company who has already picked up my garbage

Revdex.com:
This letter is to inform you that Waste Management Of Colorado, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/26/12:00:AM and assigned ID ***.Nancy from Waste Management called to inform me that my account is now zero. All adjustments have been made and no further billings should occur
Regards,*** ***

May 27,
** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** ***, ***
Dear ** ***,
This is in response to a follow up email from your local Waste Management office, upon further reveiw of your account an adjustment of $15.00 was entered as a one time courtesyPlease keep in mind the PSC (Public Service Commission) does not require Waste Management to credit customers in West Virginia due to inclement weatherThey allot for this when the prices are set in WV.
Please keep in mind you have a current past due balance of $46.87, we will be happy to take a pyment by phone for $8.00,or you may pay online at www.wm.com at no additional charge.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-*** *
Cordially,
*** ***
WM Cares-Corporate Office

June 23,
*** * ***
*** *** **
*** ** ***
Revdex.com Complaint# ***
Waste Management Account# ***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-option
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
When should I expect a refund from Waste Management? I am sure Waste Management does not expect for me to leave and they keep my payment for services not rendered

March 2,
*** ** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
I would like to explain why Waste Management invoices the “Administration fee”The fee covers the cost of us printing your invoices; processing the paymentsTo avoid this fee, we recommend setting up online invoices and auto pay at ***By setting this up we will waive our $administrative fee; you will no longer receive regular paper invoices and payments are processed automaticallyPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option **
Cordially,
Nancy G***

January 5,
*** * ***
*** *** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the
above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We received your complaint, but were unable to locate an active account with the information providedPlease contact your local call center *** to activate an account in your name
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
** *** ***

March 4,
*** *** ***
Lincoln Avenue
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the delivery of the container and appreciate the opportunity to address the problem
After reviewing your account, driver confirmed there is a 64g trash cart onsiteI called to confirm cart onsite and no answer, I left two messages for you to call and confirmAlso a two-week credit applied to your account; you will not be charged for the removal of the containerPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

August 11,
Revdex.com Complaint# ***
Waste Management Account# ***
*** *** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
I alerted our operations team and they confirmed our driver recovered your trash on August 10, In addition, Route Manager confirmed he spoke to you and service issue was resolvedShould you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares