Waste Management

September 22,
*** ***
*** *** Rd
Dallas, TX ***
Re: Revdex.com Complaint# ***
WM Account# *** AUTO CLINIQUE
*** ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
Operations confirmed when driver comes to service the dumpster it is continually blocked by vehiclesTherefore the driver is not able to safely service the container; your stop is taggedIn addition a Route manager will be conducting a site visit this week to see what can be done to safely service the containerPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

November 10,
*** * ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***
Reference made to the above-mentioned Revdex.com complaint you
filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

February 16,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# ***
*** ***
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
***
*** ***
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11926337, and find that this resolution would be satisfactory to me

April 14,
*** ***
*** *** * ***
*** ** ***
Re: Revdex.com Complaint#***
Waste Management account# ***
*** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Waste Management Corporate

February 17,
Revdex.com Case# ***
Waste Management Account# ***
Dear *** ***
*** confirmed he explained the vacancy policy to you; going forward if your property is going to be vacant, you will need to notify Waste Management in advanceIn addition, he issued a 1xcourtesy to waive the balance on your accountShould you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Customer Experience Agent - WM Cares

October 27,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund request and appreciate the opportunity to address the problem
After researching our internal records, your account canceled before the no refund policy went into effectI submitted a reversal for $back to your Master card ending in ***Please allow 3-business days for the reversal to appear on your Master card accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

June 4,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues at our dump site and appreciate the opportunity address your concerns
I understand your frustration and am sorry to hear about this experienceWe appreciate you taking the time to let us know and have forwarded your concerns to the local managers for additional training and or coaching
Upon reviewing the account, the representative was following procedure to verify the address so that you would get a free disposal; because your name was not on the account you were charged the disposalHowever, I see your wife called and added your name to the account; any future dumps will not be chargedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and
patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

July 26,
*** * ***
*** *** ***
*** *** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account#
***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Hi, first of all the curbside time of 6am was changed to 4am without notifying me, the customerI called and asked why my trash and recycling had not yet been picked upThe representative told be that my trash and recycling was not curbside when they came byI said how could that be? It was out at 6am, the timeIt was then that she informed me of the time change to 4am due to heatI have no issues with the time change however I told her I was not notified of this change via email or phoneThe representative then told me that the media had done a segment on the change and that was justification to either double up my trash next week, which wouldn't have solved the problem due to full receptacles and a party at my house that night, or additionally charge me to come out and pick it upI thought Waste Management NW would make it right and come back and pick up the trash I had already paid to be removedI feel like this company doesn't care about customer service and isn't honoring our business agreementJust so we are on the same page, I have had multiple issues with this company in a rather short amount of timeThanks for your response and I hope Waste Management NW starts to care about customer service and starts to execute with action, professional business practices

December 16,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
Upon reviewing your account, you contacted Waste Management numerous times to report no service. We attempted to reach you at *** and phone number *** and were unsuccessful. Please provide the best telephone number we may reach you so we may resolve your service issues
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

Revdex.com:
I recently marked a Revdex.com complaint (ID ***) detailing the repeated incorrect removal of waste bins from my possession as resolved because Waste Management offered me a month credit for recycling for the inconvenience caused by their errorHowever, after marking it resolved I was contacted on the phone by a representative who told me that they would not be giving me the credit because "the service was completed and not interrupted." This amounts to a bait and switch and is really quite unbelievableThat you would offer me a satisfying resolution and then withdraw your offer as soon as I marked the complaint resolved is pretty lowI have your offer in writing here and can take you to small claims court to get it enforced if I want toI suggest you apply the credit to my account as you promisedAnd rest assured I will keep this claim open until I see that credit appliedNote that the resolution I accepted for claim ID *** was not for interruption of service, it was for having to stave off interruption of service and for the time I had to spend calling into your customer service line, and writing a Revdex.com complaintNow it is also for writing another Revdex.com complaint because because you failed to deliver on your proposed resolutionMy time is very valuable to me and since this is the second time I've had to burn time fixing your mistake, it seems entirely appropriate for you to issue me the measly month credit for recycling services as a gesture of apology and goodwill.TranslateDesired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:Apply the credit to my account as promised in your offer of resolution for claim ID ***

August 18,
Revdex.com File# ***
RE: Waste Management *** *** ***
*** *** ***
Thank you for taking my call today and confirming our driver serviced you; I will follow up with you for several weeks to ensure we provide scheduled serviceWe ask that you have you container at curbside no later than 6am until 6pm or place your container out the night before
In regards to your billing concerns, I am waiting for additional information from you; we agreed you would email me the information to [email protected] once you have had the opportunity to gather it
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Very Respectfully,
Victoria
WM Cares Corporate
[email protected]

January 20,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your service and your request to cancel and appreciate the opportunity to address your concerns
*** *** signed a Service
Agreement ("Agreement") with Waste Management, which took effect on April 1, for twelve (12) monthsPursuant to Section of the Term, the term of this Agreement is set forth on the service summary sheetThe initial term of the agreement is for (12) months and the agreement automatically renews for an additional twelve (12) month renewal term if *** *** does not notify Waste Management on a certified letter of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attached Service Agreement
*** *** failed to give Waste Management any notice of termination within Section 2's allotted time periodTherefore, the Agreement automatically renewed for an additional 12-months each year
*** *** can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination
Per the missed pick up, on January 20, 2017, you spoke to Oscar and stated that your trash was not serviced on 12/22/Oscar confirmed that it was due to the weather and we recovered the following week.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10936864, and find that this resolution would be satisfactory to me

March 30,
Re: Revdex.com Complaint# ***
Waste Management Account # ***
*** *** ***
Thank you for reaching out to Waste Management regarding your recent payment experience. *** confirmed he spoke to you today and stated your payment of $was returned to your bank on February 18, Please contact your bank and provided *** *** for further assistance with your paymentPlease accept our apologies for the frustration caused by this situation
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Waste Management Corporate office

August 24,
Revdex.com Case# ***
Waste Management Account# ***
** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to
correct them
Upon review of your account, operations confirmed that we have recovered the recyclingIn addition, a credit of $applied to your account for the pack out serviceI will continue to monitor your account for the next month to ensure you are serviced
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Respectfully,
Nancy G***
Customer Experience Agent - WM Cares

July 10,
*** ***
** *** **
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option **
Cordially,
Nancy G***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me at this present time Thanks to the Revdex.com, there was follow-up. The Waste Management driver's supervisor contacted me initially days after(Saturday) my initial phone call to Waste Management and advised me that the Waste Management trucks have a GPS tracking device on each truck. Per the driver's supervisor, all drivers are supposed to document on the truck computers while in front of each customer's house whether they have picked up their trash or there wasn't trash available to pick up and according to their records, the driver documented for my house when he was or streets over meaning he lied and probably never came down my street or in my subdivision. The supervisor did apologize to me. The driver's supervisor also stated that he would personally drive to my house on that following Monday(my trash piday) to verify that my recycling had been picked up. I'm not sure if the supervisor physically drove by on Monday, however, I did receive a second call from the supervisor that Monday to follwith me and make sure that nothing had changed since he spoke with me days ago, and he also mentioned that he had received a complaint letter from the Revdex.com. In the past, whenever I called their customer service number, there was never any follow-ups (calls or emails).Again, at this current time, I feel that the situation has been rectified. Thank you Revdex.com!!!