Waste Management

January 13,
*** ***
*** *** *** **
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let
us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, I agreed to credit the past due amount $leaving a balance of $Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***

August 3,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM cares-Corporate Office

February 11,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed
against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***
WM cares-Corporate Office

November 5,
*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM cares-Corporate Office

January 8,
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
It was a pleasure speaking with you today; per our telephone conversation, the credit of $will you apply to your March invoice leaving the balance of $Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

September 30,
*** * ***
*** * *** *
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM cares-Corporate Office

June 5,
Re: Revdex.com Complaint#***
Waste Management Account# ***
Dear Ms***,
Thank you for taking my call today, and confirming our driver came out and recovered your trashPer our conversation, I will continue to follow up with you to ensure
our Route Manager Don calls you back and explains why we were not picking up your trashAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
WM Cares Corporate

July 18,
Re: Revdex.com Complaint * ***
Waste Management Account ***
Hello Carl,
I apologize that you experienced issues with your billing and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service
On February 10, 2016, you contacted Waste Management to set up service at the address *** *** *** *** *** When you started your service, your monthly base rate was $plus fuel, environmental, and taxesYou began service in the middle of the billing cycle, therefore your first invoice was prorated, which also included a one-time schargeYour invoices are generated every four months, and every year there is a price increase, in January 2017, you received your first increaseYour monthly base rate went from $to $per month plus taxesPlease visit our website at www.wm.com to view your past invoices
On April 18, 2016, your account was suspended for non-paymentWe received your first payment in August of 2016, and your account was reactivatedWe invoiced you on September 1, 2016, which incurred a reactivation charge and finance charges and a prorationWe received a payment on October for that proration bill. We invoiced you December 1, 2016, and did not receive payment, which caused the account to be suspended againWe received your payment on March 1, 2017, and invoiced again in March which included the April invoice and past due amounts totaling ***, which included a reactivation charge, finance charges and a re-delivery charge of $40.00, which was creditedAs of May 23, 2017, the account was suspended for non-payment, leaving a prorated balance of *** Please accept our apologies for the frustration caused by this situation.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
*** Giblin
Customer Experience Agent- WM Cares

January 13,
*** ***
** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** *** *** *** ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed
against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

July 21,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI
apologize that you experienced issues with your service and appreciate the opportunity to address the concern
After researching our internal records, a credit for one-week of service was submitted to the city for service failurePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***
WM cares-Corporate Office

Hello ***,
This letter is in response to your Revdex.com complaint # *** regarding your request to cancel your accountI sincerely apologize for any frustration you may have experienced
Account Manager Christopher confirmed he spoke to you on February 14,
2017, and tried to negotiate a lower rate and you declined and requested to cancel your account.
In reviewing your service agreement, *** *** signed a Service Agreement ("Agreement") with Waste Management which took effect on February 15, for thirty-six (36) monthsPursuant to Section of the Term, the term of this Agreement is set forth on the service summary sheetThe initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional thirty-six (36) months renewal term if *** *** does not notify Waste Management on a certified letter of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing term. Please see attached Service Agreement
*** *** failed to give Waste Management notice of termination within Section 2's allotted time-periodTherefore, the agreement automatically renewed for an additional 36-months. He may still elect to cancel the Agreement; per Section of the agreement, and he will contractually owe liquidated damages for early termination
If *** *** would like to continue with the cancellation, please email Account manager Christopher *** at c***@wm.com
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

January 18,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately
take action to correct them
We have alerted our operations team and Route Manager *** confirmed he spoke to you and issue was resolvedIn addition, he confirmed our driver recovered your recycleI will continue to monitor your account to ensure we service
Should you have additional questions or comments or if I may be of further assistance, you may reach me at *** *** **
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

*** *,
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
I want to apologize again for not meeting your expectations as your service providerThe credit of $for a missed pick on **/up should have been $I submitted an additional credit for the week of **/total credit of $**
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

June 24,
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
In response to your last comment, Supervisor John confirmed he reviewed all the calls; there was no mention you could cancel without penalties*** *** has a valid 36-month agreement with an effective date of 8/1/2014, *** *** can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination.
Again, if *** *** would like to continue with the cancellation, please contact Account Manager *** at *** or by phone at ***
Cordially,
Nancy G***
WM Cares-Corporate Office

January 22,
Re: Revdex.com Complaint #***
Waste Management Account ***
Hello ***,
After listening to a call with Account Manager, Amanda, she advised she credited overages in the amount of $and you would be responsible for one remaining overage due to the amount of trash shown in snapshots taken, in which you agreedShe also advised to contact us if there were any issues in order to avoid possible future overagesAt this tme, no further overage credits will be placed on the accountAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Jeanne D
Customer Experience Agent- WM Cares

Revdex.com:
The credit has been made to my credit card, in reference to complaint ID ***I consider this issue resolvedThank you for your prompt attention in this matter

I would like to thank Waste Management After seeing my report to the Revdex.com, they contacted me directly and worked everything out They replaced the wheels on the trash been and have been extremely thorough in their communication with me so that I knew how it was progressing I was also contacted by the route manager and he gave me the direct line to the local office so that I don't get directed through the regional office They have been very professional and I thank them for working through this issue with me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

March 14,
*** ***
*** *** **
*** ** ***
Revdex.com Complaint# ***
*** *** *** *** *** *** ***
Dear *** ***,
Reference is made to the
above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** * *** *** *** ***
Very Respectfully,
Victoria H***
WM Cares Corporate

February 19,
*** ***
Cathill Rd
Sellersville, PA
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
It was a pleasure speaking with you; per our telephone conversation, I submitted a refund request for $Our billing confirmed they entered the request to our Accounts Payable department for processing the refund for next weekPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***

July 21,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** *** ***
*** ***,
On June 12, (Account ***) Waste Management delivered one temporary 30-yard open top
container and removed it on June 16, The open top weighed tons
On June 29th (Account ***) Waste Management delivered one temporary 30-yard open top container and removed it on July 03, The open top weighed tons
Per your agreement with Waste Management, two tons are included in your base charge of $443.21, any tonnage over two tons is $per ton which you agreed toBecause you are a valued repeat customer I issued an adjustment to your account (***) of $
Per our phone conversation please find the attached scale report from Department of Weights and Measures.
Should you have additional questions or concerns, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Respectfully,
Victoria ***
Customer Experience Agent - WM Cares
[email protected]