Waste Management

June 16,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

*** *** ***
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would
like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at ###-###-#### option
Cordially,
*** ***
WM cares-Corporate Office

May 18,
*** *** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint#
WM Account# ***
Hello ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem
It was a pleasure speaking with you; per our telephone conversation, I submitted the refund requestPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
According to our records we do not have a singed copy of a new contract beginning in August of Our contract expired in August of and at that time went to a month to month agreement unless someone signed a new agreement and didn't tell us, we have no record of a newly signed agreement Additionally, Mike S*** a manager at that location did ask the girl who no longer works for you to cancel service and the call supervisor told me he could not access those calls that Mike made all he could do is look at the notes in our file At any rate, unless you can produce a signed contract beginning in August of 2014, we are not under contract with you and are unwilling to do business with you any further Cristal M C***

June 3,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# 010-***
*** ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize
that you experienced service issues and appreciate the opportunity to address your concerns
After researching our internal records, Senorina confirmed she spoke to you yesterday; you confirmed the containers were removedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I rented *** *** *** from the *** *** in Fenton and I left those premises in

September 14,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello ***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action
to correct them
Account Manager Kristopher confirmed your account would cancel as of October 1, 2016; you would not owe liquidated damages for early terminationHowever, you will owe all existing services through the end of the month including the standard removal charges
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

May 19,
*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the removal and delivery of your containers and appreciate the opportunity to address your concerns
Operations confirmed our driver delivered the trash and removed the recycle containers yesterdayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***

June 5,
I*** * ***
*** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
Isaac C D***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

November 20,
*** ***
*** *** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

August 4,
*** ***
*** *** *** ***
*** ** ***
*
Revdex.com Complaint# ***
Re: Waste Management Account# ***
Ali ***
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

September 8,
Revdex.com File# ***
Re: Waste Management Account# ***
Hello ***,
I wanted to take this opportunity to most importantly, apologize for your recent billing experienceWe take these concerns very seriously and will immediately take action
to correct them
It was a pleasure speaking to you today; thank you for confirming we serviced your trash yesterdayPer our conversation, a month of credit applied to your account for the service failureIn addition, I will continue to monitor your account for the next month to ensure your trash is not missed
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

October 31,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

*** *** ***
*** *** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced is***s with your billing and appreciate the opportunity to address the problem
After researching our internal records, our billing department is***d an adjustment to zero out your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at ###-###-#### option
Cordially,
*** ***
WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** *** [mailto:***] Sent: Tuesday, June 02, 2:PM To: drteam Subject: Re: case # *** thank you, I will be looking for further response, have a great day thank you Regards,

June 2,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me In addition, there is a WM waste can at my address ON THE CURB(no trespassing)-please remove it ASAP

November 11,
Waste Management Account# *** *** *** ***
Re: Revdex.com Complaint# ***
Dear Ms***,
As resolution to your complaint, Waste Management adjusted $20.00, as a one-time courtesy to your account which will reflect on your next invoice
Should you have additional questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Victoria ***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Sent: Monday, February 12, 12:PM Subject: RE: Complaint ***[...] I can now close this complaint on the Revdex.com website favorably! Because the Waste Management website still displays the incorrect charges, I will continue to monitor it until that is corrected as well, as I have been assured it will be In the meantime, I have the invoice to substantiate that the actual balance due on my closed account is zero, in the rare event this phantom debt were to fall into the hands of a collection agency.Thank you again.*** ***

November 5,
*** * Kirkpatrick
*** *** **
*** ** ***
Re: Revdex.com Complaint#
WM Account# 287-
*** * Kirkpatrick,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund request and appreciate the opportunity to address your concerns
Upon review of your account, your refund request is submitted; I requested the refund to be expeditedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
*** Giblin
WM Cares-Corporate Office