Waste Management

June 23,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity address your concerns
Upon reviewing your account, I attempted to reach you at *** and *** and I was unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve your complaintIn addition an adjustment applied to your account leaving a credit of $4.25.Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *.
Cordially,
Nancy ***
WM cares-Corporate Office

July 17,
*** ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
Operations confirmed our driver serviced your container; Route Manager *** attempted to reach you at *** and was unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve your service complaintPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

June 20,
*** ***
** *** ***
*** ** ***
Revdex.com Complaint# ***
Waste Management Account# ***
*** ***
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We
are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

February 10,
*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you
filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***
WM cares-Corporate Office

November 11,
Re: Revdex.com Complaint ***
Waste Management Account #***
*** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will
immediately take action to correct them
After researching our internal records, your account canceled effective 9/30/leaving a credit of $28.53. Once our billing processes the credit I will issue a refund
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

May 21,
*** ***
*** ***
*** ** ***
Re: Revdex.com Complaint# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

August 11,
*** ***
*** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide
you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM cares-Corporate Office

December 30,
*** ** ***
*** ** *** ***
*** * ** ***
Re: Revdex.com Complaint# ***
*** *** *** *** ***
Dear *** ***
Reference is made to the above-mentioned Revdex.com complaint you filed against
Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
*** *** *** *** ** *** *** *** *** *** *** *** ** *** ** *** ** ** *** ** ** *** ** *** *** **
Respectfully,
*** ***
Customer Experience Agent - WM Cares

February 18,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# ***
*** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against
Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** *
Respectfully,
Nancy G***
Waste Management Corporate

March 6,
Revdex.com case # ***
Re: Waste Management Account# ***
Dear ***
I apologize that you experienced issues with the removal of our container, and appreciate the opportunity address your concerns
I alerted our operations to expedite
the removal, and our Route manager confirmed he came to your property to remove itHe stated the container was not out on the curbOur driver will attempt to remove it on WednesdayPlease accept our apologies for the frustration caused by this situation
Should you have other questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
WM Cares Corporate

January 16,
*** *** ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
*** ***

Revdex.com:
They basically just told me to go take a long walk off a short pier Obviously, that is not acceptable I have also filed a complaint with the City of Milwaukie The Finance Director has informed me that they will be contacting their liaison to resolve this issue I have sent a note to City Management requesting the WM agreement for the City not be renewed again and have outlined my ongoing issue with WM over the years We have many local trash providers in the City who provide much better service for a lower cost
Regards,
*** ***

June 9,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello Ms***,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called on June 8, 2017, to report we did not service your trash on June 7, We reached out to our dispatch department, and had a driver return to collect your trash on June 8, Our agent *** reached out to you and confirmed your trash had been collectedTo prevent any future service issues, our agent *** will continue to monitor your account for the next monthAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

July 13,
*** ***
*** *** *** *** ***
***, OH ***
Re: Revdex.com Complaint# ***
WM Account# *** *** *** ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns
After researching our internal records, you were invoiced $plus taxes totaling $for the overagesPer your Service Agreement, the overage charge should be $per cubic feet plus taxesA credit was issued for $to offset the billing error, attached is your service agreement and the picture of the overagePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** option **
Cordially,
Nancy G***
WM Cares-Corporate Office

January 14,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello Ms*** * ***,
In response to your last comment, ** *** *** signed a Service Agreement ("Agreement") with Waste Management which took effect on October 23, for sixty (60) monthsPursuant to Section of the Agreement, the initial term of the agreement is for sixty (60) months and Agreement automatically renews for an additional twelve (12) months renewal term if ** *** *** does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing term** *** *** failed to give Waste Management notice of termination within Section 1's allotted time periodTherefore the Agreement automatically renewed for an additional 12-month and continued to do so until your recent call to us on September 30,
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM Cares-Corporate Office

November 4,
*** ***
*** *** **
*** ** ***
*** *** *** *** *** ***
** *** ***
*** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your Payment and appreciate the opportunity to address the problem
Upon review of your account, the payment on 9/29/for $did not apply to the Current ResidentIt applied to your account for your 10/01/invoicePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

Ms*** ***,
I apologize for any frustration our billing has caused you, as mentioned in my previous response I credited you the removal charge and I attached the invoice for your recordsWaste Management bills quarterly once our containers were removed we charged a removal charge and sent out the invoice
In regards to the transaction of $into your checking account, please send proof Waste Management caused you to receive bank fees and I will be happy to look into the matter further
Very Respectfully,
*** ***
WM Cares-Corporate Office

August 31,
Re: Revdex.com Complaint #***
Waste Management Account #***
*** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately
take action to correct them
Account Manager *** confirmed he spoke to regarding the removal chargesPer your agreement, there is a removal charge of $plus taxesAs a courtesy, *** issued a $credit, leaving a balance of $At this time, all charges are valid and no further credits are due on your account
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

February 13,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Reference made to the above-mentioned RevDex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office