Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Although the cans were returned after the complaint was made and a message was left by yet another "representative", the internal communication issues with Waste Management continueThe response to the Revdex.com complaint notes that on July "according to their internal records", a call was made to pay the balanceThat is incorrectThe balance was already paidThe representative did not collect on July a payment because the balance was already paidThe call was to make sure Waste Management had the verification, so there wouldn't be a problem, which there wasIt's obvious from the response that the entire complaint wasn't even given the time to be readThis is just a case in pointWaste Management's internal communication within their departments and among their representitives are terribleSo is the general communication with customersWaste Management's representatives seem to be trained to give customers a 'fluff' answer then get rid of themIf a supervisor is requested, none are availableAnd although the supervisor is supposed to give a call back if requested, they do notThe lack of communication between Waste Management and subcontractors that creates this 'standby' series of excuses for their errors was not even touched uponThere were several issues in the complaint that was ignoredI would like to hear Waste Management agree that there are internal communication and other issues that are ongoing within their departments and subcontractors and that they are working on solutions to resolve them in the near futureThis sort of thing impacts health and safety and is not in line with city, county and state ordinances and contractual outlines in CaliforniaWe need assurance that Waste Management's internal problems are actively being resolved with viable solutions in line with the complaint beyond the return of cans or resume of service
Regards,

July 1,
*** ***
*** * *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize
that you experienced issues with your refund and appreciate the opportunity to address your concerns
Upon reviewing all the calls with the telephone number (83** ***, there was no mention you would receive a refund if you cancel earlyIf you could provide the number you called in on last month I will be happy to research the call
As stated on your December, March and June invoices, you are paying for a subscription service; by paying your invoice, you agree to continue service during the specified timeIf you request to cancel your service early, you forfeit your prepayment
Your account is set to cancel effective 07/18/if you would like to cancel the request please contact your local call centerPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***

November 10,
*** * ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your payment and appreciate the opportunity to address the problem
After reviewing your accounts, your payment check #*** applied to the wrong accountOur billing department corrected the mistake and applied payment to your active account *** leaving a credit of $On 8/1/the credit applied to your invoice leaving a zero balance
Your closed account *** had a past due balance $67.30, you made payment on 7/16/for $plus the $required fee to pay over the phoneCurrently this account has a pending credit of $15.02, please advise if you would like for us to move the credit to your active account
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

November 5,
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
I want to apologize again for the frustration caused by this situationIf you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM Cares

June 9,
Revdex.com Complaint# ***
Waste Management Account# ***
Dear Ms***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
I alerted our operations team and Route Manager Missy confirmed we serviced your trash yesterdayIn addition, a week of credit applied to your account for the service delayShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

April 2,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service rates and appreciate the opportunity to address your concernsAfter a review of your account, you spoke to
Agent, Connor, who explained that your service began in with business increases throughout the yearsHe extended a special offer of an all included annual rate of $156.64, which was declinedAt this time, no credit is dueAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Jeanne D
Customer Experience Agent- WM Cares

March 2,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service and appreciate the opportunity address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
Upon reviewing your account, you called multiple times to report we missed the recycleWe alerted our operations team and received confirmation that our driver, attempted twice to service, but your container was not outIn addition, we attempted to reach you to address the service issues, but have been unsuccessfulPlease provide the best telephone number you may be reached or email us at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

August 15,
*** * *** *** ** ***
Revdex.com File# ***
*** *** ***
I am referencing the above-mentioned Revdex.com complaint you filed against Waste ManagementI apologize for your customer
experience and appreciate the opportunity to address your concerns
We are in the process of reviewing your account and need additional information, may you please provide us with your complete address so we may locate your account and provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Victoria
WM Cares Corporate
***

January 5,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
Upon review of your account, our billing department submitted an adjustment to zero the balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

December 18,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
Upon review of your account, I did not find any reported service failuresHowever, I did find you called on *** to request a credit for service failureWe encourage you call your local call center to report any type of service failures; at this time no credits are due on the accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***

January 10,
Revdex.com Complaint#
Waste Management Account# 345-
Hello David,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional
and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
Upon reviewing your account, you called on January 6, to report we missed your trashOur agent entered the necessary ticket to ensure our driver returns to serviceYou called back on January 9, to say we still have not serviced the trash. Again we reached out to our operations, and they confirmed serviceOscar confirmed he spoke to you on January 9, 2017, and you also confirmed we recoveredWe will continue to monitor your account for the next month to ensure we do not miss your trash
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thank you for your quick resolution if the problem
Sincerely,
*** * ***

March 28,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with the container delivery and appreciate the opportunity to address your concernsAt Waste Management, we are
committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching your account, you called multiple times to exchange the containerOur agents stated we are out of the 96-gallon containersWe received your Better Business complaint, and we alerted our operations to expedite the exchangeOn March 24, 2017, our operations confirmed, our driver completed the exchangeIn addition, we issued a credit for the miscommunication on our part
Should you have additional questions or concerns, or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Your employee lied to me the only reason the can was picked up today was the involvement of the Revdex.comYou basically had to be shamed into doing something that should have been done last week!!! You also need to compensate my contractor for collecting your clients trash!!! They stepped up and did the right thingYou needed to be dragged by the Revdex.comYour collection truck drove by and ignored the responsibility this AMAgain you had the opportunity to do the corrective action and the attitude of the *** ** office was to take a passYou have issues with this office not me So rather than emailing me train your new staff that needs to be hired at the *** office, because that is where the trash needs to be removedDo not Blame the victimYou have an issue deal with it and move onTo not deal with it you will only re-live it over and over again!!!
Regards,

May 12,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste
ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem
After researching our internal records, I submitted a reversal for $back to your Master card ending in Please allow 3-business days for the reversal to appear in your credit card accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I paid in full the invoice that I am continually re-invoiced for I would think WM has the ability to see the payment made on time and in full the the invoice # in question Please remedy this matter post haste It tires me to continually have to deal with something so obvious If necessary I can upload a copy of the paid invoice with the date and proof of payment However, I believe WM has the same opportunity and it is there error, not mine
Regards,*** ***

March 2,
Dear Mr***,
This letter is in response to your Revdex.com complaint # *** regarding the delivery of your containerI sincerely apologize for any frustration you may have experienced
It was a pleasure speaking to Mrs*** today, and thank you
for confirming the delivery of your containers todayShould you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

*** 18,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed
against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
** *** ***