Waste Management

*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time
and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

March 3,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, there were two accounts set up in your nameThe payment you made, was applied to, *** ID# ***I canceled that account and transferred your payment to account ***, ID# ***, leaving a balance of $The difference from $119.16, is that your account is set up for carry out serviceIf you would like to change the service level, please reach out to me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

*** 19,
*** ***
** *** *** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
Route *** *** confirmed he spoke to you yesterday; and your service issue was resolved. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me While a appreciate the balance on account being zeroed out, it remains concerning to me the level of disrespect, lack of customer service, fines we recieved from the city (because of WM inability to honor our contract) and their nonchaluent dismissal of the contract they had with us After weeks of begging for service, we were "fired" without any notice for a bogus reason. I remain frustrated and insulted by these events. *** ***

December 2,
*** * ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

Thank you ***, I have attached some supporting email documentation (with *** *** and *** ***) to help your review

May 5,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you
experienced issues with the removal of our container and appreciate the opportunity to address the problem
Operations confirmed our driver removed the container yesterdayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
*** ***

October 11,
Revdex.com case#***
Re: Waste Management Account# ***
Hello Lynn,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to
correct them
Craig *** signed a Service Agreement ("Agreement") with Waste Management which took effect on March 20, for thirty-six (36) monthsPursuant to Section of the Agreement, the initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional thirty- six (36) months renewal term if Craig *** does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attached Service Agreement
Craig *** failed to give Waste Management notice of termination within Section 2's allotted time periodTherefore the Agreement automatically renewed for an additional 36-months
Craig *** can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination
If Craig *** would like to continue with the cancellation, please contact Account Manager Yazmin Rodriguez at 1-800-304-extor email [email protected]
Very Respectfully,
Nancy Giblin
Waste Management Corporate - WM Cares

January 4,
*** ***
*** *** ***
*** *** **
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

February 16,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint#
** *** ***
*** ***,
Reference made to the above-mentioned RevDex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
*** ***
WM cares-Corporate Office

June 25,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello Mark,
In response to your last comment, Account Manager Allison confirmed your account is canceled and there will be a zero balance on your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
Nancy G***
WM Cares-Corporate Office

August 5,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello ***,
In response to your last comment, we do not have the two invoices in questionAccount Manager Christopher did mention that he sent you an option letter for early termination and on the letter it did state the liquidated damages of $In addition it listed that you would receive a final invoice for the removal and any outstanding balance you owe on the accountHowever, after reviewing your account we did not charge you the removal charge
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
Nancy G***
WM cares-Corporate Office

December 22,
Ross LGibson *** *** *** ***, ** ***
Re: Revdex.com Complaint#***
Waste Management Account # ***-*** Gibson, Ross
MrRoss Gibson,
I wanted to take this opportunity to most importantly, apologize for your recent damage to your driveway during delivery of your yard containerWe take these concerns very seriously and will immediately take action to correct them
The Route Manager has reached out several times and has left several messages for you to return his call to begin the claims process and we’ve also made attempts to contact you from the Corporate Office, also leaving messagesWe are still waiting for your reply to begin reviewing the damage that occurred to your driveway during delivery
Once Waste Management’s corporate office received your complaint we immediately contacted our local Route Manager to reach out to you to begin the claims processPlease return the Route Managers call as soon as possible to begin resolving your dispute for damages
Should you have additional questions or comments or if I may be of further assistance you may reach me me at 713-512-option
Very Respectfully,
Victoria H***
Customer Experience Agent- WM Cares
Waste Management
2625WGrandview Road, Suite
Phoenix, AZ
*** *** *

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
thank you, Revdex.comthe company delivered the cani am satisfied

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/9/and assigned ID ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I appreciate the apologies but that does not fix the amount of money I had to give to fix the mistake that I did not makeI did not make a second payment of after I paid my bill of I will no longer be paying my bill online as I do not need this to happen againAn apology does not fix this situation and I have contacted somebody about itI will be in touchNichole

*** **,
* *** * ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
* *** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your request to cancel and appreciate the opportunity to address the problem
After speaking to *** *** *** he confirmed your account is canceled and the removal is scheduled for ***Please allow 3-business days for removal, your account is also at a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at ###-###-#### option *
Cordially,
*** ***

May 1,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** *
Cordially,
Nancy Giblin
WM cares-Corporate Office

February 16,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
In researching your account, you called multiple times to report no serviceOur agents entered the necessary tickets and escalated to our operations teamHowever, we continued to fail to provide the servicewe reached out to our route manager Ryan, who confirmed he coached our driver to prevent future failuresIn addition, Jeanne will continue to follwith you on your service day for the next two months to confirm that you have been serviced
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

May 27,
*** ***
*** ***
*** ** ***
Re: Revdex.com Complaint# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We apologize for the delay; we are researching your account and need additional timeWe will respond as quickly as possibleWe appreciate your patience as we work to find resolution to your reported issue
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office