Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Nancy,I have given two options regarding resolution:Termination of our contract with no penalty or fees to our companySeeing as how WM has changed the charges for the service and has damaged our property, this seems like a fair solutionReplace our yard container with a small recycling container for bi-weekly pi(as WM had originally agreed to).If you are not able to provide us with either solution we will be forced to take further action
Regards,
*** *** Construction Team

*** 25,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem
It was a pleasure speaking with today; per our telephone conversation, I submitted the request to Billing to have the refund processed
Operations confirmed our driver removed the containers todayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at ###-###-#### option *
Cordially,
*** ***

August 26,
*** *** ***
*** *** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would
like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

January 13,
*** ***
*** *** ***
***, MI ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
It was a pleasure speaking with you; per our telephone conversation, you requested to cancel your serviceI canceled your service; scheduled the container removal for 1/16/2015, please leave containers out on curb from 6am to 6pm
I submitted the reversal for your payment, please allow 3-business days for the reversal to appear on your cardPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/8/and assigned ID ***
Sent: Friday, December 09, 7:AM Subject: Re: You have a New Message from Revdex.com
Regarding Complaint #*** The company has communicated they will resolve the issue by crediting my account and I have cancelled services This is the outcome I was hoping for. Thank you

July 31,
*** D ***
*** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** D ***,
Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
Route Manager Ricardo confirmed he spoke to you and your service issue is resolvedIn addition a week credit was issued to your account for service failurePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

September 20,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Dear Ms***,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed
to providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
After reviewing our internal records, you called multiple times to report no serviceOur agents placed the necessary request to have our driver returnOur driver continued to tag your account that your trash can was not outManuela confirmed she spoke to you and we are working on having our route manager perform a site check to determine what is preventing our driver from servicing your container. Manuela will continue to follow up with you for the next two months to ensure we have resolved your issueIn addition, we issued a two-week credit for the service failuresAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G
Customer Experience Agent- WM Cares

March 4,
Re: Revdex.com Complaint# ***
Mr***,
In response to your last comment, I regret I was unable to save your business from cancelling your Waste Management services and would like to thank you for the many years of doing business with us
Per your service agreement the rate of your liquidated damages are the last three months of your most current invoiceI can confirm you will not be charged a removal fee for your container which is a savings of approximately $
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Respectfully,
Victoria H***
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Only one note, I called several times after April 27th to the local *** office to verify the sale and that my balance was $Need more communicating between yourselves to avoid future complaints such as mineThank you for clearing everything up.*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Thanks for your helpAs I suspected all I needed was to get somebody in Waste Management to pay attention to my requestIt's too bad it took your intervention to get them to do so but once they did so they seemed happy to accommodate itThanks

August 25,
*** * ***
*** *** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

January 15,
*** * ***
*** *** ***
*** ***, CO ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, our billing department issued an adjustment to zero out your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy G***

August 5,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello ***,
In response to your last comment, on May 03, a credit for $applied to your account for the extra container chargeAt this time no additional credits are owed, if you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

July 22,
Re: Revdex.com Complaint#***
Waste Management Account # ***
Dear Mr***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
Upon reviewing your account, Account Manager James confirmed, he spoke to you yesterdayJames stated an agreement was made; a one-month credit applied to your accountIn addition, you will keep the service at once a month pick up.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

August 15,
*** * *** *** *** *** ** ***
Revdex.com File# ***
Waste Management Account# *** *** *** * ***
*** *** ***
I am referencing the above-mentioned Revdex.com
complaint you filed against Waste ManagementI apologize for your customer experience and appreciate the opportunity to address your concerns
We are in the process of reviewing your account and we will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Victoria
WM Cares Corporate
***

February 13,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your cancellation request and appreciate the opportunity to address your concernsAfter reviewing our internal
records, Account Manager, Alexander, has attempted to reach you on several occasions at ***, the number noted on your accountPer your conversation with Alexander, it was explained that all rate increases are valid, and offered a new two- year Sales Agreement with lowered ratesHe explained that the new Agreement will give you the ability to dispute any rate increase in writing
*** *** *** signed a Service Agreement ("Agreement") with Waste Management, which took effect on July 1, for thirty-six (36) monthsPursuant to Section of the Agreement, the initial term of the agreement is for Thirty-six (36) monthsThe Agreement automatically renews for an additional twelve (12) months renewal term if *** *** *** does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attached Service Agreement
*** *** *** failed to give Waste Management notice of termination within Section 2's allotted timeTherefore, the Agreement automatically renewed for an additional 12-months
*** *** *** can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination, or may send a certified letter of cancellation at least (90) days, but not more than one hundred eighty (180) days prior to July 1,
If *** *** *** would like to continue with the service, please contact Account Manager, Alexander ***, at a***@wm.com
Again, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Jeanne D
Customer Experience Agent- WM Cares

June 2,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
Route Manager Cameron confirmed, he spoke to you today and service issue was resolvedPer your refund request, your city pays for your trash service, therefore there is no refund owed to youPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** **
Cordially,
*** ***
WM cares-Corporate Office

esolve my complaint
[Provide details of why you are not satisfied with this resolution.] I'm glad they closed my account but it should not have taken so many requests to do soI never had such a negative experience with a business or customer serviceThis company only resolves issues if you are persistent and there is no effort on their part to satisfy their customersI do not understand how they have an A plus rating with the Revdex.com when there are so many negative comments and u happy customersSeems unfair that they are graded based on them pretending to resolve complaints rather than the number of unhappy customersIt seems the Revdex.com is not looking out for the consumer with their rating determinationWhy not base it on the complaints? Most people don't look past the rating when it's an A plusI reject waste managents resolution because rather than finally closing my accout after several requests from me they should have done more to keep me as a customerI would not recommend them to anyoneThey should be paying me back for the past year of horrible service
Regards,

Upon review of the call you made with *** *** on *** **, ***, I changed the cancel date from *** *th to *** **thOnce your container/s is removed I will issue a refund request and it will be mailed to *** *** **, ***, ***Your refund may take 6-weeks for delivery
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Problem:For the 2nd time in a year, Waste Management has failed to notify me of any changes made to my service related to day or locationThey changed the pickup day in my neighborhood from Thursday to MondayWaste Management just very recently sent out a calendar for showing the days of serviceIt was the same as in 2015, ThursdayI had called WM to request a pickup since they failed to notify me of the change and was then contacted by a local agent who stated that my trash would be picked up today, 1/6/It was not and when I called the dispatch office they stated their trucks were in for the night and could not give me any reason as to why it was not doneThis is my 3rd issue with waste management in less than a yearFirst time for the same reason, not being contacted about changes, and the 2nd time was the garbage guys didn't take my trash but took everyone else's in the alley, for some unknown reasonI've been using WM (not by choice) for almost years now and have had more issues than years of serviceUnbelievable for something that I shouldn't have to worry about when I do things right on my endJust paying the bill and putting the garbage out in the desired mannerI wish I had an option for this service provider because it MOST DEFINITELY would NOT be Waste Management.TranslateDesired Resolution / OutcomeDesired Resolution:No further contact by the businessselectDesired Outcome:I want my trash picked up as stated it would beI want to be notified in the future of any and all changes related to my service, whether it be from WM or my local borough
Regards,