Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The response from the company is to review records? Waste Management has failed to pick up trash for me and my entire neighborhood for two weeks The last time I had trash collected was three weeks ago I now have trash in my garage because there is no more room for it I fail to understand why the company cannot immediately find out that their management in the State of *** has failed to have anyone working for two straight weeks now.I understand we have had a couple of days of snow but that has not stopped anyone my neighborhood from having to go to work, the postman still works, other trash collection companies have picked up their customers trash in our neighborhood, plumbers, electricians have all been working in our neighborhood and by the way this is *** ***..news flash, it snow here If snow is going to shut this company down then I suppose I shouldn't expect trash deliver from January to March every year.The answer from this company is pretty much the standard level of customer service we all expect when trying to email or call them, no answer Our neighborhood has asked the town of *** for a special session of the city counsel to request the revocation of this company's license to operate in the city.How about this as a solution, I will come and dump three weeks worth of trash in your CEO's garage and see if you need to review your records before someone cleans it up
Regards,

August 3,
*** ***
Woods Edge Dr
Jackson, NJ
Re: Revdex.com Complaint# ***
WM Account# 026-
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
It was a pleasure speaking with you; after researching our internal records, I apologize you were not informed of the charges associated with new serviceI issued a credit of $to cover the setup, fuel & environmental charges you were charged for your new serviceOnce credit applies to your account, I will issue a reversal back to your credit cardPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

June 11,
*** ** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns
After researching our internal records, a credit for $applied to your account for service failure. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
Nancy G***
WM Cares-Corporate Office

June 26,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello ***,
In response to your last comment, Senorina confirmed she attempted to reach you; was unsuccessfulShe stated she left you a voice mail; if you have questions or comments regarding this matter, please feel free to discuss it with her at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

February 2,
*** *** ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** *** ***
Ms*** *** ***
The Revdex.com informed us about the
complaint you filed against Waste ManagementI apologize that you experienced service issues and appreciate the opportunity to address your concern
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
We appreciate your refunding the unused portion of our previous payment However:we requested our service to be canceled on *** ** not *** * Your Service Rep is the one who changed that date without our consent.the credit card we used to pay our bill on *** *** *** is no longer active due to breach of ***'s system Please mail us the refund to our service address:
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Not sure what service issue was resolved. They actually picked up the trash on the scheduled day. However, I still need a credit issued for the missed pickup on **/and I would like a full credit for the incomplete pickup on **/or an explanation of how the $credit was calculated. I would also like some credit issue for the trash bags I had to use during those weeks due to the trash can not being picked up
Regards,

July 22,
*** * ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management
I apologize that you experienced issues with your cancellation request and appreciate the opportunity to address your concerns.
Account Manager Penny confirmed your account cancelled effective 07/22/2015. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** **
Cordially,
Nancy ***
WM Cares

September 28,
*** ** ***
** ***
*** ** ***
Revdex.com Complaint #***
Re: Waste Management Account #*** ***, ***
Dear Ms*** ***,
I wanted to take this opportunity to most importantly,
apologize for your recent service experienceWe take these concerns seriously and took immediate action to correct them
Upon review of your account, our operations team confirmed that we serviced your trash and a route supervisor contacted you. Our driver was alerted to the situation to ensure service without interruption going forwardBecause you are a valued customer, I adjusted your October invoice leaving a zero balance. Your next invoice will be due in January
Once again, please accept my apology for the frustration this caused youShould you have additional questions you may reach me at 713-512-option
Very Respectfully,
Nancy ***Customer Experience Agent- WM Cares

February 28,
Hello ***,
This letter is in response to your Revdex.com complaint # *** regarding your service concernI sincerely apologize for any frustration you may have experiencedAt Waste Management, we are committed to providing exceptional and reliable
customer service, and the customer service you received certainly does not reflect our standardsWe have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
Upon reviewing your account, you called multiple times to report that your trash was not serviced and requested a Route manger call youDavid reached out to our operations and confirmed route manger Shawn came out to your home to determine what was causing the service issues. Shawn confirmed he would be coaching our driver to ensure we do not miss your trashIn addition, David will continue to monitor your account for the next month to ensure your service is completed.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

August 23,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello Casey
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately
take action to correct them
It was a pleasure speaking to you today; thank you for confirming the delivery of your containerPer our conversation, I will follow up a call with you on Friday to ensure your container is serviced
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

February 5,
*** ***
*** *** *** **
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I'm not paying for a service I didn't pay or ask forWhen the yearly bill came due in December I went with another source

November 14,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

May 27,
*** ***
*** *** ** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
ManagementWe would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy Giblin
WM cares-Corporate Office

April 27,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello Jonathan,
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you requested cancellation and were sent a letter with notification of Liquidation damages due for early cancellation of your contract with Waste ManagementPer Option of the Liquidation Damage letter mailed February 24, 2017, it states that in addition to the $4650.00, ‘all monies due through the termination date and any applicable container removal fees’ would be due. Per your Sales Agreement, the removal charges are validAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/21/and assigned ID ***
From* *** *** *** Sent: Tuesday, November 22, 2:PM To:
drteam Subject: Fw: You have a New Message from Revdex.com Regarding Complaint *** My name is *** ***from *** I received a phone call from a woman from Waste Management concerning Complaint # *** She agreed to process a refund to my bank account for the entire disputed amountI would like to notate the resolution agreement on my complaint and express that upon receipt of the refund I will be satisfied thank you, *** ***
*** *** ***
***

February 26,
*** ***
*** *** ** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
Nancy G***
WM cares-Corporate Office

*** ***,
The Revdex.com informed us about the complaint you filed against Waste ManagementI apologize that you experienced service issues and appreciate the opportunity to address your concern
We are in the process of reviewing our internal records and will
provide resolution; we appreciate your ***e and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sent: Sunday, March 12, 11:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #***I am have heard from WM regarding the complaint and consider the matter closed. Thank you for your prompt response. *** ***