Waste Management

February 25,
*** and *** ***
County Road
Celina, TX
Waste Management # *** *** ***
This letter is in response to Revdex.com Case# ***
*** *** signed a Service Agreement (“Agreement”) with Waste
Management of Texas, Inc(“Waste Management”) which t*** effect on October 01, Pursuant to Section of the Agreement, the initial term of the agreement is for twenty-four (24) months and the Agreement automatically renews for an additional twelve (12) month renewal term if Mr*** does not give Waste Management notice of termination ninety (90) days before the expiration of the initial termMr*** failed to give Waste Management notice of termination within Section 2’s allotted time periodTherefore, the Agreement automatically renewed for an additional twelve month term on October 1,
Although the Agreement automatically renewed for an additional twelve month term, Mr*** elected to cancel the Agreement; per Section of the Agreement, Mr*** will contractually owe liquidated damages (most recent monthly charges multiplied by three months)
Waste Management and Mr*** did not come to a mutual agreement and we cancelled his account on February 13, 2015. Attached please find a copy the Liquidated Damages letter and service agreement
If you have any questions, please contact me at (713) 512-6200. Thank you
Cordially,
Victoria H***

May 12,
*** ***
*** *** *** *
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste
ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
Upon review of your account, a credit applied for $bringing the account to a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
*** ***

January 7,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide
you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

September 17,
*** ** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** ** ***
*** *** ** *** *** Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

*** **,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
*** *** *** tried to reach you at the number you provided on the complaint ###-###-#### and it was the wrong numberHe tried the number on your account ###-###-#### and was unsuccessful; please provide the best telephone number you can be reached so that we can resolve your service issuesPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

August 14,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our
response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

October 11,
Revdex.com Complaint # ***
Waste Management Account # ***
*** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take
action to correct them
The $resume charge on your invoice is a one-time charge to cover the costs of reinstating services on your accountWhenever an account is put on hold due to non-payment, and then later reinstated, there are costs associated with the re-mapping of routes and notification of drivers, which are not built into our regular ratesThis charge is referred to on all our invoicesAs a one-time courtesy, I issued a credit to waive the chargeWe recommend setting up auto pay at WM.com to avoid any future reactivation charges
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

June 8,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy ***
WM cares-Corporate Office

August 17,
Revdex.com File# ***
Waste Management Account# *** *** *** * ***
*** *** ***
Thank you for your inquiry regarding quarterly billingWaste Management invoices quarterly in advance every three monthsWaste Management requires advanced payments as protection against non-payment
In regards to your service concerns, I alerted our operations management team and received confirmation they spoke to the driver to ensure you are not missed going forwardWe ask that you have you container at curbside no later than 6am until 6pm or place your container out the night beforeI will follow up with you for several weeks to ensure we provide scheduled serviceIn good faith, I placed $10- adjustment on your account, which will reflect on your next quarterly invoiceOnce again, please accept my deepest apologies for the frustration this caused youShould you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Kind Regards,
Victoria
WM Cares Corporate
***

January 22,
*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

January 5,
*** *** *** *** ** *** ***, OR ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** ***, ***
Ms*** *** ***,
Reference
made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have additional, questions or concerns please contact us at
713-512-Option *
Cordially,
Victoria H***
WM cares-Corporate Office

October 20,
Revdex.com Complaint# ***
Hello Juan,
We received your Better Business Complaint, but were unable to locate an account with the information providedIn order to better assist you, we’ll need a little more informationCan you please provide the name on
the account, as well as an account number, or the name of your condo or homeowners association, apartment complex or mobile home community, if applicable?
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

Mach 17,
Hello Ms***,
In response to your last comment, our agent confirmed she spoke to you on March 15, Per the conversation, your online account was removed and going forward your invoices will be sent to the ** *** *** *** *** ** ***Again, please accept our apologies for any frustration this may have caused
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
*** ***
Customer Experience Agent- WM Cares

April 05,
*** *** *** ** *** *** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** ***, ***
Dear Ms***,
Reference is made to the above-mentioned Revdex.com complaint you filed against
Waste Management.
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Victoria ***
WM Cares Corporate

August 18,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello *** ***
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times to report your address was changedOur agent updated your billing address but failed to update the service address, which caused your account to be canceled and our driver, not service. Our agent, ***, confirmed she spoke to you today and your account has been reactivated and you confirmed we recovered the trashIn addition, due to our error, you will not be invoiced for that week we did not serviceAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

November 12,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your Billing and appreciate the opportunity to address your concerns
Senorina confirmed she spoke to you today; issued a credit to your account leaving you a balance of $Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

February 17,
Re: Revdex.com Complaint# ***
Waste Management Account# ***
Dear *** ***
After researching our internal records, your account is canceled and your balance is zeroPlease accept our apologies for the frustration caused by this situation
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Waste Management Corporate office

December 2,
*** * ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund request and appreciate the opportunity address your concerns
Jeanne confirmed she spoke to you today; is going to expedite your refund checkPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
As I was helping my mother with these details, I never saw an invoice, it was charged to her credit card. I should of been informed when I called to cancel. I never was! If I would of been told, I would of kept the service for an additional period instead of arranging for other disposal options for what we had left
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me Thank you for the prompt handling of my concernsI also want to thank Waste Management for addressing my concerns and subsequently issuing an apology