Waste Management

November 16,
*** ***
*** *** ** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
N*** ***
WM cares-Corporate Office

December 2,
Revdex.com case#***
Re: Waste Management Account# ***
Hello ***
I apologize that you experienced issues with your refund and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
On 12/1/2016, you contacted Waste Management to request your refund; our agent advised you of the no refund policyHowever, because we failed to zero out your account, we are making the exception to refund you the balance
*** confirmed she spoke to you yesterday afternoon; she issued a reversal of $back to your *** *** *** ** *** Please allow 2-business days for the reversal to appear on your credit card statement
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

August 27,
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
In response to your last comment, I listened to the call again and you mentioned to the agent that you went online to order a dumpsterHowever, you were having issues, ordering the dumpster and asked if you could place the order with herAgent beginning taking your order; offered a 15-yard for your project and you stated you needed a 30-yardAgent explained the weight and the overage and continued with your orderAgent stated twice on the call that you would be getting the 30-yard for six days and it included 3-tons for $and anything over the 3-tons would be an extra charge and you agreed and she placed the order
However because of the confusion we are going to honor the online quote of $for 6-tonsYou paid $leaving a balance of $
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]We have continued to ask to be removed from the contract with Waste management and they continue to only reiterate that I need to sign a affidavit and pay the termination fees which are not outlined in my contractWe have been a loyal customer since 2009, certainly someone could terminate our account however no one will direct me to a person with that abilityI would totally understand if it was only a few years but we are talking years of being a customerOur attorney advised against signing the agreement as we will only have a Office out of our home, therefore will not be able to have a dumpster or have the need for a dumpster, we are not closing the business just that location
Regards,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
The business has not given a resolution yetI understand that it will take some time to research my case but I do not think I should accept "looking into my claim" as a resolutionOnce they have reviewed it and come up with a solution, I will take into consideration the solution and make my decision thenI would still like to see a written apologyRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Both my wife and I spoke with Oscar who identified that Oscar had only listened to one conversationIn the conversation I had with Oscar he told me that he was able to listen to the different phone conversation when we cancelled our service which was in the beginning of SeptIt was during that phone conversation that we were told by the representative who cancelled the service for us to pay the prorated amountI actually when going through my online account found the notation on my bill...and it actually states what I stated to Oscar repeatedly...and I am owed $and I can provide that
Regards,

October 27,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
WM came and picked up their otter today. Thank you

February 11,
Re: Revdex.com Complaint# ***
*** *** ***
Dear ***,
After researching our internal records, the container charges were adjusted, leaving a zero balance on the accountPlease accept our apologies for the frustration caused by this situation
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

March 16,
*** *** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
George Edison ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
It was a pleasure speaking with you today; per our telephone conversation, I confirmed all credits applied to your account, leaving a balance of $Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Also, I have put in a call to MsNancy G*** and await her return call
Regards,*** ***

We contracted an "URGENT VISA PROCESSING" product from It'sEasy, Inc., for $each that was advertised to take "up to days" to process a Brazil Visa We sent our application to It'sEasy, Inc., a NY address, next day air on December *, to obtain a Brazil Visa that would allow us to take a cruise, departing on Jan **, from Fort Lauderdale, Fl Our Visas finally arrived at our home address on Jan 27, 2016, days later starting from Dec *, the Monday after It'sEasy, Increceived our next day air package on Dec *,
It'sEasy, Incadvertised Visa handling products to choose from, depending on how quickly you needed your Visa: a day application process for $69.00, a day application process for $and day application process for $ The implication in their advertisement is that they would somehow work the system to provide a faster service and get you your visa in the time we required We chose the $based on the advice from It'sEa

January 22,
*** ***
* *** ***
Savannah, GA
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the refund request and appreciate the opportunity to address the problem
As stated on your January invoice, you are paying for a subscription service; by paying your invoice, you agree to continue service during the specified timeIf you request to cancel your service early, you forfeit your prepaymentPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Apparently the *** *** is going to be forced to keep your services until *** My original complaint still stands We have received no correspondence from WM since *** until we received your letter/contract dated *** *** *** You can guarantee that after we honor your "shady" contract, you will lose another customer forever
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The problem is not resolve yet We submitted the estimate for the damage and still waiting for the responses Their responses time is extremely slow.....Thank you,***
Regards,

Dear Ms***,
I reviewed your account to understand what caused an invoice to generateWaste Management charges a removal charge; this charge covers administrative and operational costs to process and perform the delivery of a new container or remove an existing container at customer’s request
Because of the frustration our billing issues caused you, I entered an adjustment of $80.80; your account is at a zero balance
Should you have additional questions or comments or if I may be of further assistance you may reach me me at 713-512-option
Very Respectfully,
Victoria ***
Customer Experience Agent- WM Cares

September 30,
Tabitha S *** ** *** *** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account# *** SHERWOOD RESIDENT
Dear Ms***,
This is in response to the above-mentioned Revdex.com
complaint. I apologize for your service experience and appreciate the opportunity to address your concerns regarding your missed trash service
Upon receipt of your account, I can confirm your trash is serviced by the City of Sherwood and not Waste ManagementWaste Management only provides recycle serviceWhen we spoke on the phone I provided you with the City of Sherwood’s phone number
Once again, please accept my apology for the frustration this caused youShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Victoria ***
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10650290, and have determined that this proposed action would not resolve my complaint
I was advised on 5/26/by customer service that my refund was being processed on 5/26/and would be refunded 24/hoursIt is now 6/4/and no refundMy biggest concern is still that this company behaves very unethicallyThey took my money the same day they told me they could not provide a serviceIf you can not provide a service, you do not take someone's money! I would like to know the date their records show my refund was processed
Regards,

August 16,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello Mr***,
Again, please accept our apologies for the frustration caused by this situationShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

*** * ***
*** ** *** ***
*** ** ***December 28,
*
*** * ***
*** ** *** ***
*** ** ***
Revdex.com Case# ***
Waste Management Account# *** *** ***
Reference is made to the above-mentioned
Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Respectfully,
Victoria H***
Customer Experience Agent - WM Cares
Waste Management
WGrandview Road, Suite
Phoenix, AZ