Waste Management

June 9,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello *** ***,
In response to your last comment, Route Manager Dustin attempted to reach you at *** and was unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve your service complaintIn addition a credit for 4-months of recycle was applied to your account
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

June 2,
*** ***
*** *** St
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***-***- *** ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you
filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy ***
WM cares-Corporate Office

April 29,
*** ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste
ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
It was a pleasure speaking with you yesterday; per our telephone conversation, you confirmed Route Manager *** spoke to you and service issue was resolvedOperations also confirmed your trash was recovered yesterdayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy Giblin

October 29,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
It was a pleasure speaking with you today; per our conversation, our billing department is processing a credit leaving the account at a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

May 8,
*** ***
*** Rd
***, ** ***
Re: Revdex.com Complaint# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with
our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy ***
WM cares-Corporate Office

April 13,
*** * ***
*** * *** ***
*** *** ** ***
Re: Revdex.com Complaint#***
Waste Management account# ***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Waste Management Corporate

*** *** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and the recycle container of the containers and appreciate the opportunity to address the problem
Route Manager *** confirmed, he spoke to you and service issue was resolvedHe advised that a new recycle bin was ordered to replace the missing container and that sales would contact you and work on a form of future credit regarding the missing containerPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

April 4,
*** * ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint#***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management
We received your Revdex.com
complaint, but were unable to locate an account with the information providedIn order to better assist you, we'll need a little more information, can you please provide the name on the account, as well as an account number or the name of your condo or homeowners association, apartment complex or mobile home community, if applicable
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Respectfully,
Nancy ***
Waste Management Corporate office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
OkThere are four bins on the side of the house inside the gateThey can just open the gate a grab then if they would like or I can set them out when I get home from work
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
The response tells me nothingNo commitment to a resolution date at allSame response I got on the phoneIt is my personal belief that had I not called and filed a complaint they would have done nothing, and simply kept the funds
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Nancy,Thanks for your helpI hope we never have an issue in the future that comes to thisI have filed a Revdex.com complaint one other time about your companyReason for the complaints is because I feel it is the only way I'm able to get resultsAgain, thank you for your help and time. Gratefully,*** ***

June 6,
Revdex.com case * ***
Re: Waste Management Account* ***
*
Dear MrTurner
I apologize that you experienced issues with your request to cancel service, and appreciate the opportunity to address your concerns
After researching our internal records,
on August 16, you spoke with account manager Trisha, who discussed rates with youShe did not say that you should call in May to cancelHowever, she did say that your service agreement was up in MayYou have since called multiple times to cancel your serviceOur agents advised you that you are in a current service agreement and if you cancel you will be held to early termination chargesAttached you will find a copy of the signed service agreementPlease note that the terms and conditions (“TERMS”) state that your request to cancel should be sent to Waste Management in writing via certified mail and that it must be received by WM between 90-prior to that renewal dateOur sales team, mailed you the options letter as you requestedPlease also see the attached Service Agreement and cancel letterAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
*** Giblin
WM Cares Corporate

December 17,
*** * ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
Jeanne confirmed she spoke to you today; your billing issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at w*** or by phone at *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

August 16, 2016 Revdex.com Case # ***Waste Management Account # *** *** ***
We apologize for the frustration caused by this situation; we greatly regret your decision to leave Waste ManagementPer your refund, I submitted the request to our billing department; please allow 2-weeks for the refund to be mailed outI will follow up with you to confirm that you received your refund
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Customer Experience Agent - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meSent: Tuesday, September 26, 10:PM Subject: Waste ManagementThank you for contacting Waste Management regarding our problems with them. Because of the Revdex.com, Waste Management corporate headquarters called us and apologized for everything that occurred As of this writing, you may close this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11793647, and find that this resolution would be satisfactory to me
Sent: Sunday, December 18, 8:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint # Thanks Revdex.com for stepping in Waste management called me and we solved this issueMerry Christmas ! Regards, Fen Sent from my iPhone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
From* *** ***
Sent: Sunday, November 16, 10:PM
To: ***
Cc: drteam
Subject: Complaint ***
RE: *** *** ***
Dear Sir or Madam:
I contacted the City of Oakland regarding the circumstances that led to the
five Waste Management *** ** ** ***. The *** *** *** cost $1,
I asked for a refund and they referred me to Waste Management
Waste Management never provided me with trash bins. They sent invoices for
payment to the City of Oakland instead of contacting me. When I received my
*** *** *** ***, there were five Waste Management liens on the property.
I went to the County Recorder and was told to contact the City. I made several
trips to the City of Oakland liens office as they never return phone calls. The City
told me to take up the matter with Waste Management. Every time I called Waste
Management I got someone in a different part of the country. They could find no
record of having issued liens. Eventually I got someone who found the invoices and
I asked them for a copy of the invoices.
It's been a very difficult all consuming and expensive process getting the liens removed
Waste Management owes me $1,for imposing the liens before notifying me.
*** ***
*** *** ***
Regards,

December 16,
*** ***
*** * *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
** *** ***
*
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

November 23,
*** * *** *** *** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** ***, ***
Dear Mr***,
The Revdex.com contacted us regarding a complaint you filed against
Waste ManagementPlease accept our apology for the frustration our removal charge caused you
I appreciate you taking my call today, we agreed to your payment of $35.75, and I would adjust $Please allow 3-business days for the adjustment to post to your online account
We truly appreciated your business and sorry to see you leaveShould you have any questions or concerns regarding this matter please email [email protected] or call us at 713-512-option #
Very Respectfully,
Victoria ***
WM Cares-Corporate Office

June 21,
*** * ***
*** *** *** ***
*** *** ** ***
Revdex.com Complaint# ***
Waste Management Account# 345-
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against
Waste Management.
We are in the process of reviewing our records and need additional time to resolve your complaintI appreciate your patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** or by phone at ###-###-#### *** *
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares