Waste Management

I am still awaiting for what will be done to correct the damage to my propertyWaste Management has not responded to this

January 13,
*** ***
** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you
with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I want to know why this event took place. Did someone tell the crew to
no longer pick up the trash at our home for the past two weeks or did
the crew take it upon themselves? Also, I want to know why Waste
Management did not respond on 1/7/and 1/9/when I reported the
issue
Regards,*** ***

February 20,
*** ***
*** *** ***
North East, MD
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI
apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
Jeannie confirmed she spoke to ***; advised of the past due balance of $She stated *** is going to send in proof of payments that were made on the accountPlease fax the proof to 866-930-attention JeanniePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***

April 21,
*** ***
*** * *** ***
*** ** ***
Revdex.com Complaint# ***
Waste Management Account# ***
*** ***
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
*** ***
Nancy G***
WM Cares Corporate

December 18,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Manuela confirmed she spoke to *** today; your service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

September 30,
*** *** ***
*** *** ***
*** ***, WI ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

July 17,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello Ms***,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called July 5, 2017, to pay the balance and have the account reactivatedOur representative collected the payment and failed to cancel the pending removal of the containersWe have since delivered the containers and have set your service to resume on your next service day, July 19,
Our agent, Tonya, attempted to reach you at *** and *** and was unsuccessfulAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

August 5,
*** J ***
*** ** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** J ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

June 7,
*** * ***
*** *** ***
*** *** ** ***
Revdex.com Complaint# ***
Waste Management Account# ***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I will save this information for my records. Please have a copy of the zero balance status sent to my home.*** *** *** *** *** ** ***Thank you for your help

*** ***
*** * *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** *** ***
Mr*** ***,
I apologize again for our service failureIt was a pleasure speaking with you yesterday, as discussed over the phone we will be out to service you on Friday February 6th
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/8/and assigned ID ***
Regards,

October 19,
Re: Revdex.com Complaint #***
Waste Management Account #***
Dear ***,
I apologize that you experienced issues with your service rates and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service
After reviewing our internal records, you signed a Sales Agreement with Waste Management effective January 1, After receiving a rate increase on your October invoice, you called, stating the Agreement was to have a firm price for two yearsBoth myself and our agent, Peter, researched the Agreement and found that there was nothing to indicate on the signed Agreement that the rate was firm for two yearsPer Page 2, Section of the signed Agreement, Company reserves the right to increase the Charges payable by the customer during the Term
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Jeanne D
Customer Experience Agent- WM Cares

April 20,
*** ***
*** * *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste
ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem
After researching our internal records, our billing department submitted a reversal for $back to your American Express card ending in Please allow 3-business days for the reversal to appear in your credit card accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
*** ***

February 27,
*** ***
*** ** *** ***
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resol**ion; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

April 21,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times regarding overage chargesOur agent explained that the charges are for your container being overloadedYou stated someone else is placing more trash into your container after you place it out on the curbOur agent *** confirmed she spoke to and provided you with the Hayward Illegal Dumping hotline, to help prevent this issue moving forwardBecause you are a valued customer, we issued a one-time credit of $6.82, to cover the cost of one of the overage chargeAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns, or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the***response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint***
I'll pull reports then accept if nothing there
Regards,
*** ** ***
***

December 29,
*** ***
*** *** *** *** **
*** ** ***Revdex.com Case# ***
Waste Management Account # *** *** ***
Dear *** ***,
I wanted to take this opportunity to most importantly, apologize for the missed services you experiencedWe take these concerns very serious and will immediately take action to correct them
We have a new driver on your route, there is a bridge with a weight limit that our truck cannot cross, our new driver was not aware of an alternate routeOur operations manager conducted a drive along with our driver today to show him the alternate routeOur route manager confirmed he recovered the missed service Saturday the Today you had three bags in your container that we serviced as well
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** **
Respectfully,
Victoria H***
Customer Experience Agent - WM Cares

January 15,
*** * ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
Oscar confirmed he spoke to you today and your service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office