Waste Management

July 28,
Re: Revdex.com Complaint * ***
Waste Management Account ***
Hello Carl,
In response to the six weeks of trash not serviced, your account was canceled for nonpayment on *** *** *** Per your request, you did not want to reactivate your accountTherefore, the only trash that would be recovered would be what was in the containers at the time of removalIf you would like for us to go back and recover any trash, your account will need to be reactivated for a monthIn addition, please see the attached breakdown of all your charges Again, please accept our apologies for any frustrations
Very Respectfully,
*** Giblin
Customer Experience Agent- WM Cares

August 17,
Re: Revdex.com Complaint # ***
Waste Management Account #937-195253
Dear *** ***,
I apologize that you experienced issues with your cart exchange and appreciate the opportunity to address your concernsAt Waste Management, we are committed
to providing exceptional and reliable customer service, and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you contacted us multiple times to request a replacement cartOur agents reached out to our operations to have the exchange completed, and the exchange was not completed until August 14, Because you are a valued customer, we issued a month of credit to your account for the delayAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

June 18,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your request to cancel and appreciate the opportunity to resolve your concern
Upon review of your account, you called on 6/3/to request to cancel the service because you moved to a new location and service is already thereThe agent advised you we can transfer your service and you said no you just want to cancelThe agent advised you were in a service agreement and if you wish to cancel you will be charged the early termination chargesYou said you would not pay because the agent prior advised it was okay to cancel without any charges and asked to speak to a supervisor
Supervisor Norris spoke to you; advised he will review the callHe did and there was no mention on the call that it was okay to cancel without chargesHowever, your manager Mike did mention he would call us back when he decides to make the moveMike mentioned there was already a container onsite from the competitor and he needed the container at the old locations for about 2-weeks after he movesMike told the agent he would call back after he speaks with the company to see when they were picking up the containerMike then called back the next day and per the recording, he stated he did not need to make the move on the container yet and leave things as is
*** *** signed a Service Agreement (“Agreement”) with Waste Management which took effect on August 1, for thirty-six (36) monthsThe term runs through August 1, 2017, please see attachment
*** *** can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination
If *** *** would like to continue with the cancellation, please contact Account Manager *** at *** or by phone at ***
Cordially,
Nancy G***
WM cares-Corporate Office

Please see the attached contractThere is no mention of any Inactivity FeeThe customer service representative cited section in the contract as justification for the additional Inactivity FeeI find nothing in section that would justify such a feeFurthermore, I believe the agreement is
straightforward and easy to understandSection of the contract is not, and seems to exist for the sole intention of creating additional fees, however obscure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.Apparently they feel it is ok for their representative to come to my home and deceived me. He sold myself and neighbors a lie. He enticed us to leave our former service provider with his deal of a lifetime rate, which he clearly wrote on the service agreement. That is deceptive practices. This company engages in deceptive practices and I think consumers need protection from them.
Regards,
*** ** ***

January 5,
*** ***
*** *** ***
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy G***
WM cares-Corporate Office

July 30,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM cares-Corporate Office

July 8,
*** ***
*** *** ** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/14/and assigned ID ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Waste Management has offered no reliefWM plans to continue charging me almost times what the going rate should be, based on WM's own estimate and discussions I have had with other providers.Shame on you Waste Management!
Regards,

November 6,
*** * ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account #***
*** * ***
Reference made to the above-mentioned Revdex.com complaint you filed
against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

July 10,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello ***,
We greatly regret your decision to leave Waste Management; I apologize again we cannot cancel your account without penaltiesAccount Manager Ron confirmed, the letter attached was sent out today, please contact Ron at 800- 866-*** or email *** if you would like to continue with your cancellation request
Cordially,
Nancy ***

August 8,
Revdex.com Complaint#***
Re: Waste Management Account# ***
Hello Ms***,
In response to your last comment, Our Route Supervisor confirmed he exchanged your cart out himself on Friday morningThe carts were not out at the curb for the swap, they were on the side of the garageHe stated you were not home, but there were construction workers there doing some work. Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

July 30,
*** R ***
*** *** *r
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# *** H *** & SONS INC
*** R ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your request to cancel your service and appreciate the opportunity to address your concerns
Lori confirmed she spoke to you today; we will be closing your account effective August 31, In addition we will not be charging any liquidation damage or removal chargesPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10931680, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
*** *** *** Sent: Tuesday, July 14, 10:PM To: drteam Subject: Waste management complaint My case was closed and the company responded however they still have yet to pick up their trash can after days of it sitting in my drivewayIn addition, they have not yet issued me the refund I was promisedI called about days ago was was told they would take it to their billing department but I still do not have a check or a refund in my bank account. I would like for them to speed up this process because I have already attempted to go direct with them beforeThank you Respectfully, *** ***

July 22,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize
that you experienced issues with your service and appreciate the opportunity to address your concerns
After researching our internal records, your account is at a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***
WM Cares-Corporate Office

August 13,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello Mr***,
In response to your last comment, your invoices were being mailed to *** *** ** *** *** ** *** and collection calls made to ***If you would like we can resume your services for the remaining period; waive the reactivation charge
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM cares-Corporate Office

March 31,
*** * *** ** * *** ** ***
Revdex.com Case# ***
Waste Management Account# *** *** ***
Dear *** * ***,
Upon review of your account I can confirm your container was removed on 03/30/Waste Management made a follow up call to you to confirm this and because you are a valued customer Waste Management did not charge you a $removal charge
Should you have additional questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Victoria H***
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I am not complaining about the service agreement, I understand itTrisha did say that I would have a penalty and that my service renewal was in May and that the contract offer was the best she could do for me and that I could cancel my service now and pay a penalty or wait and avoid the penaltyI responded by saying I would continue service as is until May and look for another company thenThis response was by email, which I have a copy ofShe willing and I believe maliciously let me be mislead so I would be stuck in another contract or have to pay them a penaltyRegardless whether there was any malice, she l knew I was missing lead and did nothing about it
Regards,