Waste Management

October 30,
*** *** *** ** ** *** *** ** ***
Re: Revdex.com Complaint#
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
*** ***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Tuesday, February 23, 9:AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #***Dear Revdex.com, although I did receive a call from the business, I don't know if this is resolved yet....the issue is timely pickup of trash, so until Waste Management shows a consistent track record of service every other Thursday...I cannot agree that the issue is resolvedIt's to be determined. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Then they should never have stopped the service, especially without any notification. The contract was not with me
[Provide details of why you are not satisfied with this resolution.]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I find that this resolution, although not to my satisfaction, would be acceptable to me.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. This company had not picked up my trash on Thursdays with any consistency for close to four monthsNot once did they ever say it was because the truck was too big. Now that they have decided to reduce the number of times they service my home they want me to take my trash further from my house so it is more convenient for them to pick it up. I don't see why they cant assign the smaller truck to the route where my street is so that they can service all of the customers on our street rather than requiring us to haul our trash to the end of the street for them. If they are going to make us do more while they are doing less for us we should get a discount. they only way they can resolve this complaint is to pick my trash up at the end of my driveway or give me a discount if they are going to require that I haul the trash to the end of the street for them.
Regards,** ***

July 28,
Revdex.com File ***
Re: Waste Management Account ***
Hello MrBrown,
I apologize that you experienced issues with your services, and appreciate the opportunity to address your concernsAt Waste Management, we are committed
to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and prevent this experience from occurring in the future
After researching our internal records, you called to report we missed your trashOur agents advised you the account was suspended for nonpaymentYou stated you were not getting your invoices, and you would go online to make the payment, and asked our agent Karen, if you go online and make the payment would you receive service on July 19, 2017, our agent stated yes
Our agent Jody confirmed she spoke to you and explained the payment procedure and worked with our operations team to try and service your containerDue to not having a truck in the area, we could not recover until your next service day We want to apologize again for not meeting your expectations as your service provider, as you requested to cancel your account
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
N*** G***
WM Cares Corporate

March 31,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** *** ***
*** *** ***,
I wanted to take this opportunity to most importantly, apologize for your recent container experience
Route Manager ***, confirmed he spoke with you regarding the replacement of your container. *** is delivering your container by the end of the week; and I will follow up with you to ensure the delivery is completePlease accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** * *** *** *** ***
Cordially,
Victoria H***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This response srates only thaat they will reviewThere is no call to action to resolve this issue, therefore, this response is unacceptable
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***

November 15,
Re: Revdex.com Complaint ***
Waste Management Account #***
Hello ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take
action to correct them
Thank you for taking our call today, *** confirmed she spoke to you and apologized for the email error that went out to all our customersAs the $coupon sent out was for customers who receive a $administrative charge on their Waste Management invoices. We are working to correct all errors in the email sent out to everyoneDue to the misinformation, I issued a $credit to your account
Should you have additional questions or comments or if I may be of further assistance, you may reach me at *** *** **
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The cans are not placed out for today's pick up I just saw your messageI can set them out this afternoon for an evening pick up or they will be there for Friday morning for youThanks for the quick responses
Regards,
*** ***

November 23,
*** * *** *** *** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** ***, ***
Dear Mr***,
The Revdex.com contacted us regarding a complaint you filed against Waste ManagementPlease accept our apology for the frustration our removal charge caused you
I appreciate you taking my call today, we agreed to your payment of $35.75, and I would adjust $Please allow 3-business days for the adjustment to post to your online account
We truly appreciated your business and sorry to see you leaveShould you have any questions or concerns regarding this matter please email [email protected] or call us at 713-512-option #
Very Respectfully,
Victoria ***
WM Cares-Corporate Office

*** *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments
regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

Wow, drove up with trouble on camper lights, they jumped right on it fixed in twenty mins Didn't charge a lot of $ Thanks Dixie Hitch now back on road and camping

November 18,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
On March 18, 2016, we gave you incorrect billing information, and due to this, we issued a credit to you for $139.70. At that time, there was a past due balance that has remained on the account, which leaves the balance due at this time, is $Because you are a valued customer, we agreed to issue a credit for $if the $is paid. In addition, we requested a one-time courtesy pickup for trash at no charge
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

January 26,
*** ***
*** *** *** ***
Lakewood, CO
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about
the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, your account canceled effective 10/31/2014; our billing department issued an adjustment to zero out your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***

March 28,
Re: Revdex.com Complaint # ***
Waste Management Account # ***
Hello ***,
I apologize that you experienced issues with your claim and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
On March 9, 2017, you contacted Waste Management to report our truck damaged your mailboxOur operations team attempted to reach you at *** to address the claim and were unsuccessfulPlease provide the best telephone number we may reach you at, so that we may resolve your complaint
In addition, our Route Manager will be coming to your property to complete a site check of the damage today
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

*** *** ***
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your removal and appreciate the opportunity to address the problem
Route Manager Lee confirmed the containers have been removed todayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at ###-###-#### option
Cordially,
*** ***
WM Cares

December 15,
*** * ***
*** *** **
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***-***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution
Regards,
I am rejecting the response from Waste Management due to the fact that it is excessive and I do not owe late charges for billing when I was not billed correctly in the first placeI owe for years as stated by California law and Waste Management has to obey the law just like any other business has to. I will add $on top of the $I currently owe making the total I am willing to pay to finalize this bill to $1568.32. Please send me a statement saying this amount for full and final payment. I would also like to add that I would like Waste Management to call my attorney *** *** at *** to negotiate any additional matters.Sincerely,*** ***

November 6,
*** ***
*** ** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office