Waste Management

April 29,
*** ***
** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# 788-
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI
apologize that you experienced issues with your service and appreciate the opportunity to address the problem
RoseMary confirmed she spoke to you, and your service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy Giblin

August 8,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
Thank you again for taking my call today, and allow us the opportunity to address your concernsPer our conversation, you will be faxing over proof of the
payment you made to have researchedIn addition, I will continue to monitor your account for the next month to ensure our driver servicesAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Waste Management incorrectly listed by bill to address, so the refund was not credited to my account And they still did not apologize, for THEIR MISTAKE
Regards,

December 28,
*** * *** *** *** *** *** ** ***
Re: Revdex.com Complaint#***
Waste Management Account # ***-*** ***, Brian
Dear Mr*** ***,
Thank you for your recent response, I wanted to take this opportunity to again apologize for your customer experience and confirm receipt of your refund check
Should you have additional questions or comments or if I may be of further assistance you may reach me me at 713-512-option
Sincerely,
Victoria
Customer Experience Agent- WM Cares
Waste Management
2625WGrandview Road, Suite
Phoenix, AZ

March 2,
*** * ***
*** *** *** **
Porter, TX
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
Amber confirmed she spoke to you today; service issue was resolvedShe stated she notified the driver to service effective 3/3/2015, as you are waiting for your stickers to arrivePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***

July 28,
Revdex.com case# ***
Re: Waste Management Account# ***
Dear ***,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns
It was a pleasure speaking with you today, and thank you for
confirming your trash was recoveredOur agent Senorina is going to follow up with you for the next month to ensure we do not miss your serviceAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Cus***er Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]  
Regards,

[redacted] 4, 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],                  ...


 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your container delivery and appreciate the opportunity to address the problem.
[redacted] confirmed we delivered your container today. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option *.
 
Cordially,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for wasting my time and effort for two months to get this resolved.  Waste Management - never again.

October 25, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
Hello Troy,
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately...

take action to correct them.
After review of your account, we invoiced you on November 1, 2015 $216.69. Due to nonpayment, your account was suspended.  On January 29, 2016, you called disputing the amount due. As a one-time courtesy, we agreed to waive the delivery and the reactivation charge leaving your account balance of $162.55, which you paid on that same day.
At that time, you requested we change your billing from quarterly to yearly. We made the change and invoiced you on March 1, 2016 $361.89. However, we did not receive payment until April 25, 2016, causing your account to be suspended again. Once your payment posted your account was reactivated on April 28, 2016.
We then invoiced $73.81 for the reactivation charge on May 1, 2016. Which we did not receive payment. You called on June 23, 2016 and requested to cancel your account and your account was prorated leaving you a refund amount of $105.70.  Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

June 22, 2017
 
Revdex.com File # [redacted]
  Re: Waste Management Account# [redacted]
 
 
 
Dear Ms. [redacted],
 
Thank you for receiving my call today and for the opportunity to explain that we are not charging you a...

cancellation charge. Waste Management charges a one-time removal charge of our containers. It covers the cost of a different truck, driver, and the refurbishment of the container.
 
Because you are a valued customer and in hopes of earning your business in the future, I am going to waive the removal charge. We hope this clears up any questions you may have with the removal service.
 
Should you have any questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone 713-512-6200 option 3.
 
 
Very Respectfully,
Victoria [redacted]
Customer Experience Lead – WM Cares
[email protected]
Waste Management2625 W. Grandview Road, Suite 160
Phoenix, AZ 85023
Tel (713) 512-6200 Option 3

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
So what you are saying is....you only require one signature for a service agreement that is good forever unless someone calls Waste management and questions their billing statements and services?  I am suggesting to the Revdex.com that Waste Management must change their service agreements so someone must sign a service agreement every 60 months.  This will inform the customer of inflating prices for services.  I will be sure the [redacted] is aware of how Waste Management conducts business and I will require all offices to look over their service agreements so they will not be taken advantage of.

April 25, 2017
 
Re: Revdex.com Complaint [redacted]
Waste Management Account [redacted] 
 
Hello Ursula,
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called on 4/3/2017 to cancel your service. Our agent did advise you that you were paid through the end of April. Because you were a valued customer, we adjusted the $23.16 and your account balance is zero. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
Customer Experience Agent- WM Cares

May 22, 2015
 
[redacted]
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear Ms. [redacted],   
Reference is made to the above-mentioned Revdex.com complaint you...

filed against Waste Management. 
 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]  or by phone at [redacted] option *.
 
Here to Serve,
[redacted]
WM Cares-Corporate Office

November 14, 2014
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]            
 
In response to your last comment, I reviewed your account with my Supervisor and we agreed to waive the extra charges as a one-time courtesy. As a reminder please assure your lid is completely closed to avoid any future charges. As your account will be noted going forward, any extra bag charges will not be waived.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

August 31, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

April 4, 2017
 
Revdex.com case [redacted]
Re: Waste Management Account# [redacted]
 
Hello Will,
In response to your last comment, upon reviewing your account, the only reported miss was on September of 2015. In 2016 and 2017, there are no recorded service issues on your account. Per our refund policy, it states on your invoice’s, that you are paying for a subscription service; by paying your invoice, you agree to continue service during the specified time. If you request to cancel your service early, you forfeit your prepayment. If you would like, we can resume your services, for the remaining period.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
[redacted] Giblin
Customer Experience Agent- WM Cares

June 1, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called to arrange for a dumpster delivery. Our agent collected payment but failed to take appropriate steps to set up the delivery. You called when the container did not arrive, and after reaching out to our dispatchers, you were advised Tuesday 05/30 would be the soonest we could deliver due to the holiday. You then spoke to one of our managers who confirmed earliest delivery date would be Tuesday 5/30 or we could cancel your delivery and refund your money.
At that time, your agreed and the account was canceled. Our agent Tonya, requested your payment be refunded. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

August 6, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address your concerns.
After researching our internal records, our billing department is reissuing a new refund check. Once they confirm the check has gone out, I will call you with the check number. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

October 19, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will...

immediately take action to correct them.
I alerted our operations team; received confirmation that the county stopped the use of our claw trucks. Per the county, they began the yard waste collection as of October 18 in your area. In addition, they will take a second sweep once this is completed.  At this time, no credits will be issued. For further information regarding the cleanup, please contact the county at 321-633-2042.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares