Waste Management

September 2, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel and appreciate the opportunity to address your concerns.
Joe confirmed, per your request we canceled your account and schedule the removal of our container.  Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

February 26, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Operations confirmed our driver serviced your carts today; a two-week credit was issued for service failure. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by Waste Management in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me on this occasion.  Thank you for a thorough response in this matter.Regards[redacted] D [redacted]

Dear **. [redacted],      
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time...

and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

January 12, 2015
 
[redacted]
[redacted]. [redacted].
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],   
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

May 8, 2017, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account #[redacted]
 
Hello [redacted]
I apologize that you experienced issues with your account, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times to dispute the balance on the account. Our agents advised you that the adjustment on the account would zero out the balance. We have processed the adjustment and your balance is zero. In addition, we notified the collection agency to stop collection calls. Please accept our apologies for the frustration caused by this situation.
 
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

March 30, 2016
 
 
 
 
[redacted] [redacted] [redacted]
 
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]
 
 
 
 
[redacted]...

[redacted]
 
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Date Sent: 9/11/2015 12:00:00 AMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Sent: Thursday, September 10, 2015 4:41 PMSubject: Re: Inquiry Into Complaint # [redacted] Thank you for the response. I was never notified of the August 17 response. Furthermore, I have never had the telephone number that they say they tried to reach me at. In fact the area code 509 is for eastern Washington state. I live in Virginia and the complaint was about service in North Carolina so they must be referencing the wrong claim. Please advise. Thank you R/[redacted]Regards,
Regards,

August 3, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello [redacted],
Your account was setup effective July 6, 2015; since our billing department has not generated an invoice. I was able to change your start date to August 3, 2015 for the services you did not receive.  Therefore, no credit is due on your account; if you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

September 21, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

October 6, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately...

take action to correct them.
Upon review of your account, the past due balance was paid and the account reactivated. As a one-time courtesy, I waived the reactivation charge of $45.00. Should you have additional questions or comments or if I may be of further assistance, [redacted]
 
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

February 24, 2016
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted]
Reference is made to the above-mentioned Revdex.com complaint you filed against...

Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
[redacted]
Respectfully,
Nancy G[redacted]
Waste Management Corporate

July 18, 2016
                     
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

January 9, 2017
Re: Revdex.com Complaint # [redacted]
Waste Management Account #855-992517 
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
Upon reviewing your account, you called on January 3, 2017, and spoke to Account manager Lizzie, and requested to cancel your account due to the price increase. Lizzie advised there was a price increase from January 1, 2016 to January 1, 2017 as indicated on page 2, section 4 of Sales Agreement, Waste Management reserves the right to increase the charges payable by customer during the term. Lizzie offered to negotiate the rates and you declined, and requested a copy of your Sales Agreement which you signed on January 7, 2012.  Please see attached service agreement and, due to your request to cancel, attached is the option letter.
[redacted] failed to give Waste Management notice of termination within Section 2's allotted time period. Therefore the Agreement automatically renewed for an additional 36-months.
[redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.
If [redacted] would like to continue with the cancellation, please email Account Manager Lizzie T[redacted] at l[redacted]@wm.com or call 855-334-6944.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

September 30, 2016
 
[redacted]
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
Dear [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
Per the attached service agreement for account, [redacted] does not include the removal charges. Removal charges for accounts [redacted] adjusted, and nothing further is due. 
 
Should you have additional questions or comments or if I may be of further assistance you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Victoria [redacted]
Customer Experience - WM Cares

July 7, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello Ms. [redacted],
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called June 26, 2017 regarding the payment made to Waste Management for the April, May and June quarter. Your new hauler, that started service 04/01/17, was quoting you a price lower than what you paid Waste Management. Our representative, Tonya, called and explained that the payment made to Waste Management was submitted to the new hauler and you would want to reach out to them regarding any refund. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

November 14, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
Upon review of your account, our billing department issued Voucher ID [redacted] for 152.56. Please allow 5-10 business days for your refund to arrive. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I had made a 24 month contract for $20.96 per month for trash and recycling services with Deffenbaugh Industries which was signed on 11/01/2015. Shortly after, Waste Management purchased Deffenbaugh. I continued to be charged the same rate which was signed in the contract until I received my bill in April of 2017 which shows a monthly increase of $4 per month. I attempted to contact the company and they stated that they will not honor contracts from companies that they acquire.I would like Waste Management to adhere to the contract of the company they acquired at least until the contract period has elapsed.
Regards,

August 9, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times to report we missed either your trash or recycle. Our agent reached out to our operations team and route manager regarding your concerns. Our route manager, [redacted], confirmed he spoke to you and your concerns were addressed. In addition, our agent [redacted] will continue to monitor your account for the next month to ensure there are no future service issues.
Our agent [redacted], confirmed she spoke to you and you confirmed we recovered, and a credit applied to your account for the service failures. Please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares