Waste Management

July 23, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# 3[redacted]- BP PROPERTY MANAGEMENT 
 
Hello [redacted],
We apologize for the delay; we are researching your account and need additional time. We will respond as quickly as possible. We appreciate your patience as we work to find resolution to your reported issue.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

July 10, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option **
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

September 28, 2016
 
Revdex.com File# [redacted]
Re: Waste Management Account# [redacted], KEVIN
 
Hello Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and...

will immediately take action to address them
We have attempted to contact you at the number your provided, [redacted], and have left you several messages to return our call to review your billing concerns. After reviewing the account and the payment history, we have determined the resume charges are valid on the account due to when payments were received. You spoke with a customer service agent on 09/22/16 and they were able to waive one resume charge for you as a one time courtesy.  Due to the additional late payment that was made 09/22/16 is subject to another resume charge. We have removed the most recent resume charge and your account is paid thru the end of November 2016. Going forward your invoices are generated on a quarterly basis, March, June, September and December.  The payment is due by the end of the month in order to be on-time.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]Waste Management Corporate - WM Cares

June 12, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
After reviewing our internal records, you emailed us...

multiple times regarding picking up your trash, and to transfer your service to your new address. We want to apologize for all the confusion on our part. Our agent Jeanne confirmed, she spoke to you and resolved your complaint. Again, we want to apologize for not meeting your expectations as your service provider.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

Dear Mr. [redacted],
 
We have reviewed your account and disagree with the amount you noted.
 
We are crediting all charges prior to the past four years and an adjustment of $3259.70 will reflect on your account within the next couple of weeks. The $200 adjustment for your additional container was applied ($50 in 2009 & the balance on March 27, 2017) and the balance of $7114.59 already reflected this adjustment. We apologize for our accounting error.
 
Your current balance of $3,854.89 reflects annual rate increases and late payment charges. Your next invoice, in June, will reflect the adjustment. We will mail you a copy of this invoice and have updated your email address on your wm.com profile, to [redacted].[redacted].com, so you will receive a notice there as well.
 
Nancy [redacted]
Customer Experience - WM Cares

March 24, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
Dear Mr. [redacted],
 
In response to your last comment, our operations confirmed you were not serviced, therefore a credit was submitted to zero out your account. Please accept our apologies for the frustration caused by this situation.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Respectfully,
Nancy [redacted]
Waste Management Corporate office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this issue has been resolved.  VM  responded to our many requests and issued us a trash can on 7/29/2015.Thank You![redacted]

September 21, 2015
[redacted]
[redacted], IL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 13, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Mr. [redacted],
We apologize for the delay; we are researching your account and need additional time. We will respond as quickly as possible. We appreciate your patience as we work to find resolution to your reported issue.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

March 18, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
Dear Mr. [redacted],
 
Manuela confirmed she spoke to you yesterday; your service issue was resolved. In addition she will monitor your account for the next month to ensure you are being serviced. Please accept our apologies for the frustration caused by this situation.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Respectfully,
Nancy [redacted]
Waste Management Corporate office

September 30, 2016
 
 
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
 
I wanted to take this opportunity to most importantly, apologize for...

your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
 
After researching your account, I am working with our billing department to adjust the balance on your account. I will follow up with you once we have confirmation the adjustments are completed. Again please accept our sincere apologizes for the frustration you were caused.
 
 
We are sorry to see you go, and have appreciated you being a valued customer! If you have any further concerns/questions, please do not hesitate to contact us. We hope you will consider doing business with us in the future.
 
 
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

December 21, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM A**ount# [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

July 13, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
It was a pleasure speaking to you today; per our conversation, you confirmed we recovered your trash and bulk items.  Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
 
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

June 26, 2015
 
D[redacted] R[redacted]
[redacted] W[redacted] C[redacted] Road [redacted]
[redacted], CO 8[redacted]
 
Re: Revdex.com Co*plaint# [redacted]
W* Account# [redacted]
 
D[redacted] R[redacted],
Reference *ade to the above-*entioned Revdex.com co*plaint you filed against Waste...

*anage*ent.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your ti*e and patience.
If you have questions or co**ents regarding this *atter, please feel free to discuss it with *e at w*cares@w*.co* or by phone at 71*-512-6200 option *.
 
Cordially,
Nancy G[redacted]
W* cares-Corporate Office

June 2, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to resolve your concern.
It was a pleasure speaking with you; per our telephone conversation, you requested to cancel your service effective 6/30/2015. The container is scheduled to be removed on 6/26/2015 please allow 5 business days for the removal. Our billing department will issue a refund check for the $15.94; we greatly regret your decision to leave Waste Management. We have enjoyed serving you and hope to again provide you with Waste Management solutions in the future.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

February 20, 2015
 
[redacted]
[redacted] E [redacted] Ave
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

January 5, 2015
 
[redacted]
[redacted] Rd.
[redacted], TX [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],    
 
Reference made to the above-mentioned Revdex.com complaint you...

filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  please note that the third party firm completing the service received a work order from the local WM contact [redacted] to REMOVE the 96 gallon bins but did not receive instructions to exchange or replace them with 64 gallon bins per the customers request.  The work order was shown to the home owner.  The third party contractor contacted their supervisor about WM's incorrect work order and the Supervisor delivered the 64 gallon bins the following day.  had the home owner not been home when the 96 gallon bins were taken the request would remain incomplete one month after the initial request was made.  The business's response is acceptable as the contact person stated they would contact the local WM office to discuss the issue and seek changes to prevent future occurrences.

October 25, 2016
 
Revdex.com Complaint# [redacted]
 
  Re: Waste Management Account# [redacted]   [redacted]
 
 
Dear Ms. [redacted]
 
I opened your rejection response, can you please provide details because the response I received is blank.
 
Thank you kindly,
Victoria H[redacted]
Customer Experience – WM Cares