Waste Management

August 18, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
Hi [redacted],
Your next billing cycle will be in September and once processed your account balance will be zero. Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

February 20, 2015
 
[redacted] W [redacted]
PO Box [redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] W [redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

October 24, 2014
[redacted]
[redacted]
[redacted]
Re: [redacted] Complaint# [redacted]
WM Account# [redacted]
[redacted],      
Reference made to the above-mentioned [redacted] complaint you filed against Waste Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

March 3, 2015
[redacted]
[redacted] **
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you...

with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

February 11, 2016
 
 
 
J[redacted]
[redacted]
[redacted]
Revdex.com Case# [redacted]
 
Waste Management Account# [redacted] Transportation
 
 
Dear Mr. [redacted],
 
Your account is currently suspended for...

non-payment, the account was established on October 6, 2015; there has been no payments made to it. In addition two adjustments applied to your account for $292.80, which covers the delivery and the overage charges. The current balance on your account is $454.59.
Regarding the cancellation request, [redacted] Transportation is currently in a 3-year service agreement. However, [redacted] Transportation can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.
If [redacted] Transportation, would like to continue with the cancellation, please contact Account Manager [redacted] at 800-989-2783 or email [redacted]
 
 
Respectfully,
[redacted]
Waste Management Corporate office

April 10, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times to report service issues. We alerted our operations team, and they attempted to reach you at [redacted] and were unsuccessful. Please provide the best telephone number you can be reached so that we can resolve your service complaint.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Unfortunately, this does not satisfactorily address the issues I raised. I appreciate the offer of a lower rate, although if I remember correctly, the rate I was offered on the phone was $80/month (she never emailed it to me as she had told me she would) and the rate in your most recent communication appeared to be $50/pickup, which would end up being about $100 a month plus whatever fees Waste Management decides to add on top of that. Even at $80/month, the rate is quite high for our size of dumpster and number of pickups. It still does not make up for the fact that Waste Management can at any time and for any reason raise our rate without our having any say-so at all. Second, thank you for informing of us of our right to opt out of the $7.75/month container exchange fee. I don't believe the initial bill had any sort of opt-out notice in it, unless it was by not paying the bill, which would, of course, end the relationship with Waste Management.  Still, we were informed AFTER Waste Management purchased Capital Waste that our container would be exchanged. It has not been. Therefore, I believe the $7.75 a month should be refunded, especially since it wasn't supposed to be a mandatory fee and was not in the contract.Third, the "low wires" and "snow" were stated reasons for not servicing us. You failed to note that I attempted for three months to get WM to pick up our trash. When I finally got ahold of somebody (by sending a registered letter to WM headquarters), they told me that snow was the reason. We made sure the access way was clear. It still was not picked up. When I called again (they didn't call me), I was told low wires were the reason. I called the utility company out who immediately dispatched their people, who determined there was no issue with the wires. Only when we called and complained about this was our trash actually picked up, after three months of trying to contact Waste Management. You can check your records or I can provide mine. Thank you for the $50.61. It was a nice gesture after three months of paying for no service.Fourth, I should not have to contact the Revdex.com, attorney general, or your corporate office every time I have a service issue, and we wish to be able to reasonably plan our expenses without arbitrary charges every time Waste Management decides they need more money from us. Thank you.Sincerely, [redacted]

February 8, 2016
 
Re: Revdex.com Case# [redacted]
Waste Management Account # [redacted] 
 
Dear Ms. [redacted] confirmed he spoke to you today; your billing issue was resolved. Please accept our apologies for the frustration caused by this situation.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Respectfully,
[redacted]
Customer Experience Agent - WM Cares

January 4, 2016
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted].
 
Cordially,
[redacted]
WM Cares-Corporate Office

Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
 
After further review, your account was acquired from [redacted] in 2014 as a commercial route in a commercial development with a one-yard dumpster. With your approval, two 96-gallon containers replaced the one-yard metal dumpster as a safety issue with the same level of service on the commercial route, but this did not create a residential account, and we apologize for any misinformation. I have spoken to the local Route Manager who has also advised that the charges are within normal range for the container as well as toter service for your route. A credit balance on the account of $86.32 will be refunded to you. Please allow approximately 4 to 6 weeks for this process. No further credit will be issued. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
Customer Experience Agent- WM Cares

December 30, 2014
 
 
Re:  Revdex.com Complaint ID #[redacted]
 
 
WM Account # [redacted]   [redacted]
 
       
Mr. [redacted],
 
Reference made to the above-mentioned Revdex.com complaint...

you filed against Waste Management. 
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have additional, questions or concerns please contact us at [redacted].
 
Regards,
Victoria H[redacted]
Customer Experience Agent- WM cares
 
Waste Management
[redacted], [redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  However I would like to keep this open until I receive the refund in 4-6 weeks.  Thank you for a quick response and positive outcome.  [redacted]

[redacted]
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],    
 
Reference made to the above-mentioned Revdex.com complaint you...

filed against Waste Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].com or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

January 13, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

February 15, 2016
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
[redacted]
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
[redacted]
Respectfully,
Nancy G[redacted]
Waste Management Corporate

September 1, 2015
Re: Revdex.com Complaint# [redacted]
Hello Mr. [redacted],
[redacted] with Gallagher Bassett Services confirmed, the claim check went out on 8/27/15 and you should be receiving it this week. If you have questions or comments regarding this matter, please reach out to [redacted] or email [redacted] .  
Nancy G[redacted]
WM Cares-Corporate Office

October 24, 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],   
 
Reference made to the above-mentioned Revdex.com complaint...

you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

December 7, 2016
 
Re: Revdex.com Complaint # 11793647
 
Hello Fen,
I apologize that you experienced issues with your Service Agreement and appreciate the opportunity address your concerns. At Waste Management, we are committed to providing exceptional and reliable...

customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future.
On October 28, 2016, [redacted] signed a New Owner Service Agreement with Waste Management for property at [redacted]  On October 29, 2016 you requested to cancel the agreement, therefore no account was ever setup. Jeanne stated she spoke to you and confirmed there is no balance is due.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

September 16, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
It was a pleasure speaking to you; thank you for confirming we delivered you a 96g container. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

May 8, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office