Waste Management

February 10, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Respectfully,
Nancy [redacted]
Waste Management Corporate

August 29, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
Upon review of your account, the last payment with [redacted] was applied to your account on August 24, 2016.  The account is now active and 3 weeks of missed service have been credited.  In addition, our operations department confirmed we recovered on 8/26/2016.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Thank you,
Nancy G[redacted]
Customer Experience Lead – WM Cares

September 16, 2015
** [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]   [redacted]
** [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

October 8, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

September 18, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# 132-18513   [redacted] 
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you...

filed against Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel and appreciate the opportunity to address the problem.
Your Account Manager [redacted] confirmed she is working with you to resolve your request to cancel. Attach is the email confirmation. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with account manager [redacted] Carter at [redacted] .
 
Cordially,
[redacted]

December 15, 2014
 
[redacted]
[redacted]
[redacted]
 
 
Re: Revdex.com Case# [redacted]
 
      WM Account# [redacted]...

[redacted]
                           [redacted]
 
 
Allison Brooks,
 
The Revdex.com informed us about the complaint you filed against Waste Management. I apologize that you experienced billing issues and appreciate the opportunity to address your concern.
 
Upon review of account # [redacted], Waste Management invoiced you a removal charge of $25.00 + fuel/environmental charges. Due to billing issues in the past I am waiving these charges bringing this account to a zero balance.
 
Regarding account # [redacted] a reversal in the amount of $10.35 (confirmation# [redacted]) was complete on 09-12-2014. Waste Management can no longer send you a paper check because the funds were sent to your account. At this point you would need to talk to the credit card providing bank.  
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
 
 
 
Cordially,
 
Victoria Hook
 
WM Cares

April 26, 2017
 
Revdex.com case # [redacted]             
Re: Waste Management Account# [redacted]1
 
Hello [redacted],
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you reached out multiple times to request that we match the offer of your previous provider. Our agent Tonya, reached out to you and advised we would match the offer and adjust your bill $28 to cover the increase through November. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

[redacted],
 Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 We received your Better Business Complaint, but were unable to locate an account with the information...

provided. In order to better assist you, we’ll need a little more information. Can you please provide the name on the account, as well as an account number, or the name of your condo or homeowners association, apartment complex or mobile home community, if applicable?
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

January 22, 2018
 
 
Re: Revdex.com Complaint #[redacted]
[redacted]
 
Hello [redacted],
I see you have rejected our response; can you please provide details to why you are not satisfied with the resolution? 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
Customer Experience Agent- WM Cares

July 21, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] 
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

November 7, 2014
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted]                     
In response to your last comment, attached is proof that Waste Management issued the reversal for $160.00 on 11/06/2014. If you would like to check the statues of the reversal, please log into your account online. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
[redacted]

[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time...

and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

March 9, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Account Manager Edith confirmed you received her email regarding your cancellation options and your current service agreement. If you have questions or comments regarding this matter, please feel free to discuss it with her at [redacted] or by phone at [redacted].
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

January 9, 2015
[redacted] K [redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] K [redacted],       
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

March 14, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account[redacted]
 
Hello Gordon,
I apologize that you experienced issues with your services and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service, and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After reviewing our internal records, our driver continues to note that the recycle container is not out on the curb. I alerted our operations team, to determine the service failure, and Route Manager Mathew confirmed, he reached out to you today and stated he would discuss the service issues with our driver, and make sure this is not an issue going forward.
In addition, I will monitor your account for the next month, to ensure we do not miss the recycle, and I issued a two-month credited to your account for the recycle failure.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
WM Cares Corporate

October 11, 2016
 
Revdex.com Complaint # [redacted]
Waste Management Account # [redacted]
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
After researching our internal records, I issued a credit for the removal charge and your account balance is at a zero balance. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

August 9, 2016
 
Re: Revdex.com Complaint#[redacted]
WM Account# [redacted]  
 
Hello Mr. [redacted],
In response to your last comment, your trash account#[redacted], has had no reported misses. Your recycle Account# [redacted] reported a miss on 7/21/2016, we have since corrected the problem and there has been no reported misses. Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint.We have reported more failures than just that and have not bothered to waste more time reporting others as we tired of claims that pickup was early, regardless of the fact that we had the bins out the night before, or that there were mechanical failures.  The low quality of service is THE reason for us switching to another service provider, one which is highly recommended in our neighborhood accompanied by series of reports of dissatisfaction with WM's level of service.

February 27, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Per our conversation on 2/20/2015, I explained that you’re January and February invoice would be credited because your account canceled effective 01/01/2015. I stated you would only owe the removal fee; to disregard any invoice you received and that our billing department would send you a final invoice. You then asked if the total amount you owe is $150.00 and I stated there would be additional fees and the total would be around $221.91. 
I advised that per the notes on the account, Representative Samantha spoke to you; confirmed the total for removal would be $221.91. You then stated you would wait for the final invoice. Please accept my apologies for the frustration caused by this situation.
If you have questions or comments regarding the invoice, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]