Waste Management

September 17, 2015
[redacted]
[redacted] Rd
Dallas, TX [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] AUTO CLINIQUE 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 16, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
Hello Ms. [redacted],
In response to your last comment, the Supervisor of operations confirmed he swapped out your container himself on 8/05/2016. He stated that your container was not out on the curb for the exchange. He said the container was on the side of the garage; that you were not home at the time of the exchange, but there were construction workers there doing some work. Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]If you observe the price quoted on the service agreement that was suppose to be for 36 months, the price was $45.75 per month.  The price you have been charging me during that time frame is 383% higher than the contract price that I agreed to.  I understand that the cost of business has increased, however, where is the contract where I agree to pay 383% more?

September 17, 2015 
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted], [redacted]
Ms. [redacted],      
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We apologize for our service failure; please know we are currently taking steps to correct our communication when service is not completed as scheduled. We have alerted our operations management team of your Revdex.com complaint to ensure we do not miss you in the future. As a valued customer please accept a $25.00 adjustment to your account which will appear on your next invoice.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com  or by phone at 713-512-6200 option 3.
Respectfully,
Victoria H[redacted]
Customer Experience Agent - WM Cares
         
Waste Management
2625 W. Grandview Road, Suite 160Phoenix, AZ 85023

The Revdex.com informed us about the complaint you filed against Waste Management. I apologize that you experienced service issues and appreciate the opportunity to address your concern.
We are in the process of reviewing our internal records and will provide resolution; we appreciate...

your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

May 4, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste...

Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, an adjustment was submitted to waive the reactivation fee leaving a zero balance on your account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 [redacted].
 
Cordially,
[redacted]

July 16, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

May 11, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account #[redacted]
 
Hello [redacted]
I apologize that you experienced issues with your container delivery, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times regarding the delivery of the containers. Our agents reached out to our operations requesting the delivery be completed. However, our operations team continued to change the date of the delivery without notifying you. Our agent [redacted], reached out to our operations, and your containers were delivered on May 10, 2017. Please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

April 2, 2015
[redacted]
[redacted]
[redacted], CO [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel service and appreciate the opportunity to address the problem.
Account Manager Tabitha confirmed she spoke to you today; your account cancelled effective 4/1/2015. She also mentioned the credit on your account will cover the removal fee and will leave a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 5, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

August 11, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your cancellation request and appreciate the opportunity address your concerns.
Account Manager [redacted] confirmed she spoke to you today; your cancellation request was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Once I was contacted by [redacted] all of my questions were addressed and the issue was resolved. I had been frustrated at the lack of contact but once contact was made the customer service was excellent and the resolution fit my needs. Thank you.

October 30, 2015
Re: Revdex.com Complaint# [redacted]
WM Account# 604-237321
 
Hello Mr. Allen,
Our operations confirmed the container was removed today. If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted] Giblin
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
In both of the suspension of service, I was not sent bill or notice that I owed on my account.  I didn't complain of the service I that time.  Also, why was I bill in December and ended up owing.  I started with a credit and already paid my annual service in 11/23.That being said, attached are my April and August statement showing credit and reason for them.  Are you stating that the statements you sent out are incorrect.  I don't know how your system works but the two statements I have attached shows what is appropriately owed to me.  Any less is unacceptable.
Regards,
[redacted]

[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Route Manager [redacted] confirmed, he tried to reach you at ([redacted] and [redacted]) to address your service issues and was unsuccessful.  Please provide the best telephone number you can be reached so that we can resolve your driver complaint. In addition our operation confirmed driver went to service your recycle today and your container was not out. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

July 12, 2016
 
Revdex.com File# [redacted]
Re: Waste Management Account# [redacted]  
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your invoice and appreciate the opportunity address your concerns.
It was a pleasure speaking to you; per our conversation, your trash was recovered last week Tuesday 07/05/16 and you were serviced today 07/12/16. We have also issued an adjustment on your account for the 3-weeks you did not receive service. We will be following up with you for the next few weeks to ensure you have no further service concerns.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
 
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

First of all, whether my deed of
ownership is recorded or not is irrelevant for ownership purposes as
transfer of title is NOT dependent upon recordation.
 
Second, again, Waste Management is in
violation of their agreement with the City of Reno which per safety,
health and habitability laws obligates Waste Management to pick up
all trash. The agreement Waste Management has with the City of Reno
obligates Waste Management to do trash pick up which Waste Management
again fails to address. Again, not only did Waste Management refuse
to put my property's bill in my name as I lawfully requested, Waste
Management immediately denied me service. And, denied me service for
no lawful reason. None of the previous occupants and/or owner(s) have
a Waste Management violation justifying denial of trash pickup at
this address. I am in NO Waste Management violation justifying
denial of trash pickup at this address. Whether a tenant, or an
owner lives there, is irrelevant. Waste Management is still obliged
to provide trash pick up service. Therefore, reinstate service now.
 
Third, again, as a United States
Veteran, I already paid for a Military Discount, and I earned a Waste
Management Veterans Discount, which ungrateful Waste Management again
fails to address. A Veterans Discount is a symbol of gratitude earned
that Waste Management refuses to address let alone acknowledge, why?
 
Fourth, as a United States Veteran,
I've also earned an apology from Waste Management for causing me
unlawful and immoral damages, creating for me and my neighbors
dangerous safety, health and habitability issues, and unwarranted
distress here by Waste Management's immoral and unlawful denial of
trash pick up service. The hypocrisy of Waste Management to Support
The Troops by denying us service is so palatable, this Veteran is
choking on it. Right now, Waste Management's denial of service is
contributing to Veterans suicides, which is at a grim 22 a day, a
staggering 8,000 a year, a repugnant one every hour.
 
Fifth, whether I provide Waste
Management with my deed of ownership is irrelevant for service at
this property under the Waste Management agreement with the City of
Reno. Therefor, Waste Management is to immediately confirm in
writing that they have complied with their agreement with the City of
Reno, and immediately reinstated service.
 
Six, please provide me with a name,
title and email of who to give copy of my deed of ownership to.
 
Lastly, whether Waste Management has
copy of my deed is irrelevant to Waste Management's lawful obligation
to immediately reinstate service, and moral duty to support we
Veterans by reinstating service and having a Veterans Discount.
 
Thank you.
 
United States Army Vietnam Veteran

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 It is in our opinion that WM violated the contract by not providing service as contracted for a period of approx. 4 months.  We will not pay for services not rendered or pay for the remainder of the contract or pay for liquidation fees.  Would you if you didn't receive the service? Get real.  We want the bills and communications with WM to cease.Regards,[redacted]

August 2, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
Hello Ms. [redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
After researching our internal records, your refund of $124.19 was reversed back to your Visa card ending in (9839). Please allow 2-3 business days for the reversal to appear on your credit card statement. Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares