Waste Management

January 11, 2016
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like...

to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thank you for the assistance in working this out. The two women working on the issue, [redacted] and [redacted] were very helpful is resolving the problem. Much nicer to work with than the local office here in [redacted]

October 22, 2014
 
 
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
 
 
Route Manager [redacted] confirmed he spoke to you yesterday; stated he will be reviewing with the drivers and will get the issues resolved. He also confirmed your neighbor does not have an active account so he will be removing the extra containers to eliminate any future confusion. Route Manger [redacted] stated you have his contact information.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
 
 
Cordially,
[redacted]
WM Cares

[redacted] was at Mr. [redacted] address on October 18th, 2014.  [redacted] explained the options to Mr. [redacted] and offered 2 packages to Mr. [redacted] on Propsal [redacted].   The card we show customers when we offer the $200 Trane rebate or the financing is attached. I have also...

attached the only coupon we offer for installations.  When [redacted] was told by Mr. [redacted] that he would like to schedule the install he made no mention of wanting to finance the project.  Had he mentioned the financing it would have been explained again that it is one or other option.  In order to do the financing the office has to pre-approve the person for financing through Wells Fargo and make sure all the paperwork required by Wells Fargo is correct and explained as required by the Truth in Lending Laws.  Mr. [redacted] waited until the installation was complete to mention he wanted the financing.  When he spoke with [redacted] (office manager) to get approved for the financing he questioned the fact of financing or the Trane rebate but was re-directed to [redacted] so he would be dealing with the same person for all sales questions.  [redacted] explained to him that it was financing or the Trane rebate and he seemed to understand.  [redacted] went as far to offer to give Mr. [redacted] the $200 in coupon instead of the $100 since we want our customers to be happy.  He signed the contract with the $200 coupon and a total due of $3030.  He paid the $1000 deposit and we charged $2030 to his Wells Fargo account.  [redacted] wrote in the Thank you letter explaining it once again to make sure he understood his total bill.
Any questions can be directed to [redacted] or [redacted] ###-###-####.

July 11, 2016
 
 
 
 
Revdex.com File# [redacted]
 
   Re: Waste Management Account# [redacted]
 
[redacted],
 
I am referencing the above-mentioned Revdex.com complaint you filed against Waste...

Management. I apologize for your customer experience and appreciate the opportunity to address your concerns.
 
I am in the process of reviewing your account and we will provide you with a response; we appreciate your time and patience.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
 
Very Respectfully,
[redacted]
Waste Management Corporate - WM Cares

February 27, 2015
 
[redacted] and [redacted]
6444 County Road 89
Celina, TX 75009
 
Revdex.com Case# [redacted]
 
Mr. and Mrs. [redacted],
In response to your last comment, [redacted], Account Manager for Waste Management emailed you a moving affidavit and sent it to you via email to: [redacted]@SBCGLOBAL.NET  from m[redacted]@wm.com February 12, 2015.
I attached a copy of the affidavit, please sign, notarize and return it to me to avoid liquidated damage charges as previously discussed with Mr. [redacted] and Mr. Daugherty.
Please let me know if I may further assist you by calling 713-512-6200 option 3 or you may email me at [email protected].
 
 
Respectfully,
Victoria
WM Cares
Waste Management

November 4, 2015
 
Mike Saraceno
6905 W David Ave.
Littleton, CO 80128
 
Re: Revdex.com Complaint# 10931678
WM Account# 020-1411
 
Mike Saraceno,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy Giblin
WM cares-Corporate Office

October 23, 2014
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
In regards to your last response, Account Manager [redacted] confirmed she spoke to you on 10/15/2014; she explained per your service agreement there are annual price increases and that your monthly invoice goes up because of the fluctuating fuel and environmental fees.
If you would like to continue with the cancellation request, please contact your Account Manager [redacted] at [redacted] or email [redacted].
 
Cordially,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Sent: Wednesday, December 28, 2016 10:34 PM To: drteam <[email protected]> I am responding now because it was only today that I was able to make contact with Waste management.  They have agreed to make things right concerning the billed invoice and to follow up to see that the services will be weekly provided as contracted.Thank you for your help concerning this matter.  I am not sure why it took this to get any response from this company but I am satisfied to put it behind me and just move forward.[redacted]

September 22, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

[redacted] purchased a 1969 [redacted] Tornado on 4-25-16 from Midwest Car Exchange. The issues that have been presented by Mrs. [redacted] on May 10, 2016 5:02pm via email were swiftly addressed by [redacted] on May 11, 2016 at 11:18am. As the car leaves our facility with a transporter we advise the driver...

to disconnect the battery for safety reasons (Each car in MCE’s facility will have a disconnected battery at all times). When the transporter arrived to Mrs.[redacted] residence the battery was not re-secured properly causing for an insufficient power current to start the car; once the terminals were secured Mrs. [redacted] stated the car ran. Mrs. [redacted] had stated the headlights were not functioning properly – Before leaving our facility the car received a vacuum switch actuator and lubrication so the headlights would work properly (As they did). I mentioned the car had sat for a period of time and they would be slow to opening at first; with use they would become more fluid. The headlights did in fact open and close when they left our facility. Mrs. [redacted] on May 10, 2016 stated the car had rust issues on the driver’s side fender which [redacted] requested pictures of. When [redacted] received the pictures it was hard to see where the rust stated was even present. With older vehicles some items do seize working, such as a sending unit would. Mrs. [redacted] stated on May 10, 2016 that the gas gauge needle was not functioning as she did not visually see the fuel gauge needle. When the vehicle was in our shop we checked and troubleshoot the gauge by grounding out the lead terminal. Gauge was fully functional. We, then reported to the buyer that the car will need a new fuel sending unit. On May 11, 2016 [redacted] responded via email with a simple request to trouble shoot the issue at hand. This request from [redacted] was never responded to in emails to follow. We would’ve gladly had a new sending unit drop shipped to Mrs. [redacted] if she had completed the trouble shooting task and found that to be the problem. Mrs. [redacted] has stated on May 10, 2016 via email that the bumper had been moved .25 of an inch on driver’s side. This minute amount was not visually noticeable by staff  here at Midwest Car Exchange – [redacted] responded May 11, 2016 via email to this with a clear and descriptive trouble shooting guide to moving the bumper accordingly to achieve impeccable alignment. Three weeks after receiving the car, Mrs. [redacted] stated there was a fuel leak from the gas tank. [redacted] had mentioned a few options as to why the tank would do such a thing in order to trouble shoot the matter: Mrs. [redacted] did not respond to this matter. The Toronado did not have an odor or leak while at the MCE showroom. Not once in Mrs. [redacted] and [redacted] phone nor email conversations did [redacted] say “What do you want me to do about it?”. Mrs. [redacted] might be referring to the last email that [redacted] sent (Which was never replied to) on May 17, 2016 at 3:05pm saying and I quote “What exactly are you requesting of me? I have sent multiple emails with responses to all of your questions and have given you some instructions to trouble shoot or solve problems.”. Each email received by [redacted] had no response to the trouble shooting procedures recommended. [redacted] then offered to consign the car for her considering it didn’t meet her standard. Each vehicle in our facility is listed with 80+ HD photos showing multiple angles and a detailed description. We do always recommend that our customers come to our facility to view a vehicle in person. Here at Midwest Car Exchange we pride ourselves in quality inventory along with top notch customer service; that is why we have some of the world’s finest classic and muscle cars and will continue to pride ourselves in such. To sum this up: As you can see Midwest Car Exchange has never ignored Mrs. [redacted]  We are a family owned and run business and have tried to be very helpful to Mrs. [redacted]  We have been helpful in handling any situation regarding the 1969 Oldsmobile Toronado.  Even though this vehicle was sold “AS-IS” and “WHERE-IS” no warranties implied, and Mrs. [redacted] signed such document.  In addressing the “Desired Settlement”, we can provide a headlight actuator as we have stated to her before, along with a new fuel sending unit.   We have always had a good standing with the Revdex.com. Midwest Car Exchange prides itself on selling quality classic and antique vehicles worldwide.

July 21, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against...

Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, the account is canceled and at a zero balance.  Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

October 17, 2016
 
Re: Revdex.com Complaint [redacted]
Waste Management Account [redacted] 
 
Hello Erik,
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will immediately...

take action to correct them.
Upon reviewing your account, I submitted a reversal of $154.51 back to your Master card ending in [redacted]. Please allow 3-5 business days for the reversal to appear on your credit card statement.
Should you have additional questions or comments or if I may be of further assistance you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
Customer Experience Agent- WM Cares

February 17, 2016
 
Re: Revdex.com Case# [redacted]
Waste Management Account# [redacted]
 
Dear Mr. [redacted],
 
David confirmed, your account is closed and at a zero balance. Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Respectfully,
Nancy [redacted]
Customer Experience Agent - WM Cares

September 28, 2016
 
[redacted]
 
Revdex.com Complaint# [redacted]
  Re: Waste Management Account# [redacted]   [redacted]
 
Hello Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize for...

your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
I alerted our operations team and received confirmation your trash was serviced. We notified the driver of the service failure and we will continue to monitor to ensure this does not occur going forward. In addition, I will follow up with you for a month to confirm that we are servicing your trash. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

November 21, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]    
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
Upon review of your account, our billing department issued Voucher ID [redacted] for $52.14. Please allow 5-10 business days for your refund to arrive. Please accept our apologies for the frustration caused by this situation.
If you have specific questions regarding the agreement, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

March 10, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, I issued an adjustment for $54.63, leaving a zero balance on your account. Thank you for bringing this to our attention, and please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

October 4, 2016
 
[redacted]
Revdex.com Case# [redacted]
 
  RE: Waste Management Account # [redacted] AND FRED
 
Dear Fred [redacted],
 
This letter is in response to your Revdex.com...

complaint. I would like to apologize for the missed service and billing inconvenience you experienced with Waste Management up to this point.
 
In review of your account I show you were not serviced during the time you were cut off due to nonpayment. Waste Management issued an adjustment for one month of $12.71 which will reflect on your next invoice.
 
Should you have additional questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
Very Respectfully,
Victoria [redacted]Customer Experience Lead – WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Please close this complaint as the recycle bin container arrived and Waste Management also emailed to confirm it's arrival.  Issue resolved, thank you. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.    Sent: Wednesday, June 10, 2015 3:31 AM To: [redacted] Subject: Re: ID # [redacted]- Waste Management   I am sorry on delay responding you. I was out of town in a family emergency, and I called Victoria H[redacted] from where I was to communicated that waste management branch in my city even though provided the pictures not incorporating with me has a customer. My [redacted] can be pick up the first and third of Fridays every month the street is completely free those days for street cleaning. When waste management came to review the site my neighbors told him that event though the street is completely free the driver still not picking up my cane. (Waste management didn't mention that mention that did they) I am going to follow up with pictures of the site free of cars. Waste management is playing games [redacted] never responded my call. Therefor can you please re-open the complain Sincerely   Fatimata T[redacted] Love truth, but pardon error. It is better to risk sparing a guilty person than to condemn an innocent one. François-Marie Arouet [redacted]
Regards,