Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  This response is the same, non-specific response I've been getting over the phone. It resolves nothing.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

November 9, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I responded to the email address provided in the Waste Management response.  They told me it would take 6-8 weeks to receive the refund check and I find this unacceptable.  It's been over 4 months since this began so by the time I receive this check it will be over 6 months!  This company never ceases to amaze me.  I told them I would not close this case until I actually received the check from them.  I also provided them with my P.O. Box because I will no longer be at the street address they show on my account in 6-8 weeks when the check arrives.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]

[redacted] 8, 2014
 
[redacted]
[redacted]
 
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted], 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, [redacted] called Waste Management on [redacted]/2014 and made payment of $66.68 bringing the account to a zero balance. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]  or by phone at [redacted].
 
Cordially,
[redacted]
WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   thank Goodnerss for [redacted] and her fairness that reaches all the way to [redacted]....thank you for the help and wonderful results. all is well and quiet here in [redacted]... [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: I accept the business response, having spoken with the SR. Management for account. Case can be closed   
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

November 5, 2014
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted]    
                  
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Route Manager [redacted] confirmed she spoke to [redacted] the owner of property; explained that trash is serviced in the alley and recycle is serviced out front on [redacted]. [redacted] confirmed will provide information to renters. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
[redacted]

October 27, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]   [redacted] 
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
[redacted] confirmed she spoke to you; your service issue was resolve. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

November 4, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
Route Manager [redacted] confirmed our driver has recovered all of the trash. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]  A\The invoice is for $221.91.  Not $150.00.  When you called me you said all the extra charges had been removed and all I owed was $150.00.  I said I was waiting for a final invoice for $150.00 like you said, not $221.91.   R. Lillian Snider
Regards,

September 16, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 15, 2016
 
 
[redacted]
 
Revdex.com File# [redacted]
Waste Management Account# [redacted]
 
Dear Mr. [redacted],
 
I am referencing the above-mentioned Revdex.com complaint you filed...

against Waste Management. I apologize for your customer experience and appreciate the opportunity to address your concerns.
 
We are in the process of reviewing your account and we will provide you with a response; we appreciate your time and patience.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
 
Very Respectfully,
Victoria
WM Cares Corporate
[email protected]

August 12, 2015
 
[redacted]
[redacted].
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Wednesday, May 25, 2016 6:20 PM Subject: Your letter 5/20/16Dear Ms [redacted]:You are correct in saying the pre paid charges were explained during the initial call.  The totals that we ended up with is the issue I have a problem with.  Keep I'm mind, that because your company had my address wrong, I got none of the invoices you refer to. I had the dumpster for 5 days, so I am at a loss to understand how invoice [redacted] dated 3/16 has a balance of $154.  Then invoice [redacted]-0 dated 3/21 has a balance of $189.26??????.  The dumpster was picked up by 2/20/16, and was only 3/4 full with mostly paper and light items.  Please explain to me why over a month later charges keep accruing. Lastly, I am of the impression that with the help of incompetent employees, you can change your prices.  Since each one I talked to gave me a different balance due and not one of them told me a statement had been mailed or verified the address. Dispute resolution complaint teamActually, I did respond to this complaint on May 13, 2016.Below is my response.  Actually, I don't expect anything to be resolved with them.  My communication with them has been that they did nothing wrong.  It is impossible to resolve a dispute with  a company that refuses any responsibility of wrong doing.  Impossible.  I find their business practice shabby and I am insulted to have gotten involved with them.  Never again. Sincerely, [redacted]Sent from my iPad

January 11, 2017
 
Re: Revdex.com Complaint # 11926337
Waste Management Account #612-45293
 
Hello Roger,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service. We have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
Upon reviewing your account, we have no reported misses on your account.  Mrs. Monson called on January 4, 2017 to report no service. Our agent advised her, that our driver noted the account can was not out. Mrs. Monson called again on January 5, 2017; requested to cancel your service due to no call back.
On January 9, 2017, Mrs. Monson called for the final pick up, and requested a refund. Our agent advised her of the no refund policy. At this time no refund is due, as stated on your invoices. You are paying for a subscription service; by paying your invoice, you agree to continue service during the specified time. If you request to cancel your service early, you forfeit your prepayment. Your account is paid through the end of February, if you would like we can reactivate your account.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
[redacted]
Waste Management Corporate - WM Cares

May 30, 2017
 
 
Re: Revdex.com Complaint # [redacted]
  Waste Management Account # [redacted]
 
Dear Ms. [redacted]
 
Thank you for bringing your billing concerns to our attention, I apologize for the frustration having to write to the Better...

Business Bureau has caused you and appreciate the opportunity to resolve your complaint.
 
We have sent multiple “Potential Service Interruption” letters to the address on your account and you are receiving service. 
 
There are notes on your account that the driver left notes advising you to place your container at curbside, and not just in the driveway, or the driver will not be able to service them.
 
As it turns out, not receiving an invoice is not a valid reason not to pay for services rendered.  If you are unable to pay the full amount that is required to avoid further collections, you have the option of a payment plan.
 
If you have any additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate
[email protected]
         
Waste Management
[redacted]
[redacted]
713-512-6200

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you Revdex.com and Waste Management   
  Problem resolved. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  We have video proof stating otherwise on all accounts!  And the guy who followed him was the dog owner whom who's dog was hit by the  driver, NOT me following him, [redacted] was why I did not pursue driver.  Please ensure your have the facts before making a foolish assumption about myself, who IS NOT [redacted], I live at [redacted]!  This is a typical corporation tying to get out of trouble.  Ask anybody in our community, this will be communicated with the local news agency here if not resolved.  What if that was a kid that guy hit?  There's so many children in our community, and the inability for a corporation to acknowledge a NEAR MISS, and Multiple OSHA violations all on tape.  The people need to know if your not going to take proper business practices with customers getting what they pay for and a instill ment of proper courtesy for fellie human beings (and pets)
[Provide details of why you are not satisfied with this resolution.]
Regards,

October 27, 2014
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],            
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your container exchange and appreciate the opportunity to address the problem.
Route Manager [redacted] confirmed our driver exchanged your container today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I would like to thank Waste Management Corporate Team for making Jason correct what his route employees did, even if he advised previously that he would not replace the container.  I whole heartily appreciate the replacement and I am grateful.  I now have a good idea about what I can and not not put out in front of the house for disposal removal.  I will make sure that I let neighbors know certain things not to put out.  To all those that read this email; HAVE A Wonderful HOLIDAY Season![redacted]