Waste Management

June 12, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello Ms. [redacted],
I apologize that you experienced issues with the removal of your container, and appreciate the opportunity to address your concerns. At Waste Management, we are committed...

to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After reviewing our internal records, you contacted us multiple times regarding the removal of our containers. We reached out to our operations, and they confirmed the removal was completed on 7/8/17. Our agent Jody, called to confirm the removal and was unsuccessful, and had to leave a message. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

April 20, 2016
 
John [redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
 
John [redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the...

process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] <mailto:[email protected]>  or by phone at [redacted]
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

Everything was handled by my Victoria [redacted] and resolved as she said she was and quickly! I wish there were more like her in this company! Thank you! Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/18/2015 4:42:49 PM and assigned ID [redacted].
Regards, [redacted]

April 01, 2016
 
 
 
 
Revdex.com Complaint# [redacted]
 
  Re: Waste Management Account# [redacted]
 
 
 
 
Dear Mr. [redacted],
 
Reference is made to the above-mentioned Revdex.com...

complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
Very Respectfully,
Victoria [redacted]
WM Cares Corporate

[redacted] 24, 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],                     
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After speaking to [redacted], he confirmed he is working with you to resolve the billing issue. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with [redacted] at ###-###-#### or email [redacted]
 
Cordially,
[redacted]

August 14, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with the delivery of your containers and appreciate the opportunity address your concerns.
Route Manager Travis confirmed our driver delivered the containers today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

September 29, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted]
Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with the removal of our container and appreciate the opportunity address your concerns.
Operations confirmed our driver removed the container today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

March 15, 2017
 
Revdex.com case#[redacted]
Re: Waste Management Account# 011-73341
 
Hello Christopher,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service, and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After reviewing our internal records, you called multiple times to report our driver missed your trash. Our agents notified operations, to have our driver go back and recover. Our driver went out to recover and was unable to service the container, due to being overloaded with kitty litter.
You disputed the container was not overloaded and requested our driver to go back and service. We reached out to have our route manager perform a site check and recover the trash.
To prevent future service issues, we offered, to increase the size of your container and you agreed. Your container is scheduled to be exchanged on, March 16, 2017. Again, please accept our apologies for any frustration this may have caused.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
Customer Experience Agent- WM Cares

August 21, 2015
R. [redacted]
[redacted] East [redacted], UT [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
R. [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with request to cancel your account and appreciate the opportunity to address the problem.
Per your request we canceled your account effective 8/19/2015 and schedule the removal of our container. However, because you are still in a service agreement with Waste Management, you will be invoiced the liquidated damages and the removal charges. please see attached service agreement. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I request a FULL refund for the month of March.  The amount you gave only include garbage fee, not recycling, taxes and state fees that go along with the monthly base rate.  I do not appreciate being fleeced and made to still spay for your taxes and miscellaneous fees.  The issues of removing you cans from my property was also not address.  I want WM garbage and recycling containers removed/picked up promptly!  Also not address was termination of service with a $0 balance.  I expect Waste Manage to formally close my account reflecting a $0 balance.  In review, again,1. Close my account2. Show a $0 balance as I have requested termination numerous times with no avail.  I refuse to may for continued service I have asked to stop several times.3. I want your containers picked up promptly.4.  FULL refund for month of March including fees and taxes.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This response gives no resolution to the problem.  It just states that they are looking into it and I need to be patient while they try to resolve the issue.  I've been patiently waiting for 3 weeks and this provides no insight as to how much longer I'm supposed to wait, what the issues are, how they will be made right, and when the delivery is going to be made.
Regards,[redacted]

June 29, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like...

to provide you with our response.
We received your Revdex.com complaint, but were unable to locate an account with the information provided. In order to better assist you, we’ll need a little more information. Can you please provide the name on the account, as well as an account number or the name of your condo, homeowners association, apartment complex or mobile home community?
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
[redacted]

January 30, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] and [redacted]
 
[redacted],      
 
The Revdex.com has contacted us to let us know about the complaint you filed against [redacted]. I apologize that you experienced issues with your request to cancel service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation. I confirmed both of your Accounts are canceled; the remaining balance on both is zero. Per the container our driver confirmed it was removed today. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

September 9, 2015
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
Hello Mr. [redacted],
In response to your last comment, Route Manager Randall confirmed he tried to speak to you today regarding service issues; you refused and hung up the phone. In addition, he stated the reason our driver did not service your home. Is that your street was under construction; it was unsafe for our driver to go onto the street. At this time there is nothing further we can do to resolve your complaint.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

October 30, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# 10864728
WM Account#327-69289
 
[redacted]
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address your concerns.
It was a pleasure speaking with you today; per our telephone conversation, I submitted a reversal for $45.00 back to your Visa card [redacted] Please allow 2-3 business days for the reversal to appear in your credit card account. Per your request, you have been unenrolled from automatic payments and paperless billing. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted]
WM Cares-Corporate Office

January 27, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],   
 
Reference made to the above-mentioned Revdex.com complaint you filed...

against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

August 5, 2016
 
[redacted]
** [redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

July 11, 2016
 
 
[redacted]
Revdex.com File# [redacted]
   Waste Management Account# [redacted] 
 
[redacted],
 
I am referencing the above-mentioned Revdex.com...

complaint you filed against Waste Management. I apologize for your customer experience and appreciate the opportunity to address your concerns.
 
We are in the process of reviewing your account and we will provide you with a response; we appreciate your time and patience.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Very Respectfully,
Victoria
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
We  look forward to the response from Waste Management.
 Thank youVictor P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
We have been begging Waste Management to send us a bill by mail, since they took over the garbage service from the town of [redacted], AZ. This has been over 3 years and we have to call them every month and beg someone to send us the bill. They keep telling us to go to auto pay and my response to that is; not in this life time. We tried paying it several months ahead and they raised the bill during that time and then raised the amount .34 cents, we never got a bill and didn't know it had raised. I found out when I called to ask for the next bill and they wanted to charge us $5.00 for a late fee we didn't know about. The town of [redacted], AZ does not have mail delivery and if they don't include the whole zip code we will not get the bill. My husband is legally blind and a severe diabetic, this on going problem keeps him upset every time he thinks about it, which effects his blood sugar. In short all I am asking is straighten out my address so I can pay the bill, what is so difficult about that. Its been 3 years and I am sick of calling every month.CORRECT BILLING ADDRESS George E. [redacted] It must include the last four digits of the zip code [redacted] Every time I tried to add those four digits, your form said it was a SSN.
Regards,