Waste Management

April 11, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #892-198546 
 
Hello [redacted],
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you contacted us to report that our driver is blocking your alleyway with the containers, as well as misusing the alleyway for personal use.  We alerted our operations team, and both issues have now been reported and have been addressed with the driver, and will be corrected going forward. Our agent will follow up with you for the next month to ensure there are no future issues.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

February 9, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, you confirmed our driver serviced your trash and recycle. You stated you are going to contact the [redacted]; provide your telephone number to prevent service failures. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
01/27/17 February
Invoice [redacted]
$213.54 Past Due is still showing on my account and needs to be removed before I will accept this as being closed. I will not just ignore this, it needs to be removed, cleared up as I do not owe this amount.
Regards,
[redacted]

February 6, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We received your Revdex.com complaint, but were unable to locate an account with the information provided. In order to better assist you, we’ll need a little more information, can you please provide the name on the account, as well as an account number or the name of your condo or homeowners association, apartment complex or mobile home community, if applicable.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]

January 11, 2017
 
Re: Revdex.com Complaint # 11922808
Waste Management Account #327-66108
 
Hello Joseph,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Upon reviewing your account, we have no...

reported misses for 2016 or 2017 on your account.  Mrs. Wade called on January 3, 2017 to report no service. Our agent advised her, that due to the weather, our driver was unable to service. Our agent also advised her that she would enter a courtesy ticket, but could not guarantee recover. On January 6, 2017, you called and requested the account canceled because you were going with a different hauler. 
On January 10, 2017, Oscar confirmed he spoke to you and explained the no refund policy. At this time, no refund is due, as stated on your invoices. You are paying for a subscription service; by paying your invoice, you agree to continue service during the specified time. If you request to cancel your service early, you forfeit your prepayment. Your account was paid through the end of February, if you would like we can reactivate your account.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
Waste Management Corporate - WM Cares

May 1, 2015
 
Jonathan Miller
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Jonathan Miller,
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
 
Cordially,
Nancy Giblin
WM cares-Corporate Office

December 5, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted]
I apologize that you experienced issues with your service and appreciate the opportunity address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future.
Again, we apologize for the frustration caused by this situation; we greatly regret your decision to leave Waste Management. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

August 30, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hi [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to...

correct them.
After researching our internal records, your account is at a zero balance. As well, we have notified the collection agency of your issue and stopped collection calls.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Thank you,
Nancy [redacted]
Waste Management Corporate - WM Cares

March 24, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted]
 
Upon reviewing your account, Route Manager [redacted] delivered you a container today. In addition a credit for $30.00 applied to your account. Please accept our apologies for the frustration caused by this situation.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Respectfully,
Nancy G[redacted]Waste Management Corporate office

June 29, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and need additional time to resolve your complaint. I appreciate your patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and...

patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

January 21, 2015
 
Marvel R[redacted]
[redacted] Dr Se
[redacted], WA [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Marvel R[redacted],       
 
Reference made to the above-mentioned Better Business...

Bureau complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-6200 option *.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

April 29, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# 10599115
[redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

[redacted], 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

November 5, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

March 2, 2015
[redacted]
[redacted]
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Michael, it was a pleasure speaking with you today; per our telephone conversation, you confirmed Route Manager Todd spoke to you and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]

January 10, 2017
 
Re: Revdex.com Complaint # 11924941
Waste Management Account #286-66899 
 
Hello Ryan,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns. 
In June 2016, Account manager Jeff [redacted]...

spoke to Joe regarding current contract terms.  He also advised that the issue with the missing container at Wayne Court Apartments was resolved and container was delivered on June 16, 2016.  Jeff will reach out to you to set up a meeting to discuss your concerns further. 
On May 11, 2016, Account Manager Justin [redacted] spoke to Joe regarding a cancellation request for Wayne Court Apartments, Carrick, Charlotte Apartments and Detroit Central City Property.  At that time, he advised that all of the accounts are still in a contracted Agreement and offered to work with him on the costs of services, but Joe was not interested.  On January 9, 2017, certified letters of your options and copies of current Sales Agreements have been mailed, and attached to this response.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

[redacted],    
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as...

possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

October 11, 2016
 
Revdex.com case#[redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to...

correct them.
[redacted] confirmed she spoke to you today; issued an adjustment to your account for $326.44. In addition, she issued a reversal of $326.44 back to your Visa card ending in 1111. Please allow 2-3 business days for the reversal to appear on your credit card statement.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

June 8, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Route Manager Joshua confirmed our driver serviced your container; he mentioned he spoke to you and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office