Waste Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
The response is satisfactory for now. Hopefully this issue is finally resolved.It's a shame my complaint's and concerns were not addressed until I calledthe Revdex.com for their help. With the help of [redacted] and the other customer service managermaybe my needs will be meet moving forward. Regards, [redacted]

September 8, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
Senorina confirmed a credit was issued for service failures; your account is reactivated. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

September 30, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] 
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
Oscar confirmed he attempted to reach you at 724-288-7855 and was unsuccessful. Please provide the best telephone number you can be reached so that we can resolve the billing complaint.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

April 4, 2017
 
Revdex.com case [redacted]
Re: Waste Management Account# [redacted]
 
Hello Tye,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you began service with Waste Management on February 28, 2017. Your trash is serviced on Monday and Thursday, and our driver is noting your account that your container is not out for service.
Please place your container out at the curb from 6 am. to 6 p. m., to ensure our driver services. Please place your container out at the curb from 6 a.m. to 6 p.m. to ensure service. In addition, our agent, Jeanne confirmed she spoke to Tara, and explain the process. Jeanne will continue to monitor your account for the next month to ensure we service. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

March 13, 2017
 
Revdex.com case#[redacted]
Re: Waste Management Account# [redacted]
 
Hello **,
I apologize that you experienced issues with your service and appreciate the opportunity to correct the situation. At Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
Upon reviewing your account, we have no reported misses, or complaints regarding the placement of your container.  The last reported incident was on January 31, 2017. At this time, no credits are due on the account and your past due balance as of January 1, 2017, is $438.87. I will continue to follow up with you for the next month to ensure that going forward the collection is completed as a backyard service. 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

January 13, 2015
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
In regards to your last response, your new account is showing a credit of $17.93.  Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
Nancy [redacted]

January 13, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],         
 
In regards to your last response, Route Manager [redacted] confirmed, he explained why our driver did not service your home. He stated your account was setup in our system incorrect; that you understood and were happy with his explanation. Per the two emails you sent online, I researched and cannot find. Would you please forward your confirmation emails to the email below so I can research; find out why you did not receive a response.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
[redacted]

June 9, 2016
 
 
[redacted]
[redacted]
[redacted]
 
 
 
Revdex.com File# [redacted]
 
Re: Waste Management Account# [redacted]   [redacted]
 
 
 
Dear Ms. [redacted],
 
Thank you for your email response, I cannot tell you how sorry I am about the issues revolving around your account and the multiple times you had to call to resolve your complaint to no avail. I have adjusted your account $35.26- (2-day rental charge & all fees for invoice# [redacted]). Once the adjustment posts to your account I will issue a request to send you a refund of $35.26- and follow up with you once the refund is processed.
Once again I would like to apologize for the inconvenience and frustration you experienced. If you have any questions, please do not hesitate to contact me at 713-512-6200 option 3.
 
 
Very Respectfully,
Victoria [redacted]
WM Cares Corporate

February 4, 2016
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Dear Mr. [redacted],
Upon research of your account, a credit applied in September for the reactivation charge. You then called in February and requested to have the reactivation charge waived again and the agent you spoke to agree to waive half. At this time there are no further credits due on the account, we recommend setting up auto pay at wm.com to avoid any future reactivation charges. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
[redacted]
WM Cares-Corporate Office

January 9, 2015
 
H[redacted]
[redacted] Ave
[redacted], CO [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
H[redacted], 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Route Manager Scott confirmed he spoke to you and service issue was resolved, 1-week credit was applied to your account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option **
 
Cordially,
Nancy G[redacted]

August 19, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted].
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

February 27, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
RoseMary confirmed, she submitted a reversal for $120.56 back to your [redacted] card. Please allow 3-5 business days for the reversal to appear in your credit card account.  Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
Cordially,
Nancy G[redacted]

October 28, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
I read your rejection response; can you please provide details to why you are not satisfied with the resolution? 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

July 26, 2016
                     
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

August 24, 2016
 
Revdex.com Case# [redacted]
Waste Management Account# [redacted]
 
Hi Rachel,
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to...

correct them.
After researching our internal records, your account balance is zero. Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Respectfully,
Nancy [redacted]
Customer Experience Agent - WM Cares

November 13, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
It was a pleasure speaking to you today; per our conversation you confirmed we exchanged your containers. In addition a credit applied to your account, please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

July 22, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear Mr. [redacted],
Please reach out to [redacted] for your refund [redacted], as we are not affiliated with them. Again, please provide us a copy of the receipt showing you purchased the container, as we do not sell our containers and I would be more than happy to look in to this further.
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

November 3, 2014
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],        
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
[redacted]Corporate Office

April 20, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]
WM cares-[redacted]

January 14, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],                
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
Upon review of your account, your payment of $241.27 was reversed back to your card ending in [redacted] on 1/9/2015 confirmation #[redacted]. Please allow 3-5 business days for the reversal to appear in your credit card account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
Nancy G[redacted]