Waste Management

June 8, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Dear Mr. Turner,
In response to your last comment, attached is the email conversation between you and our account manager Trisha. Please note that the only request for cancellation was for the new proposal she sent, which you signed and returned to us. She advised you that nothing was submitted yet. You stated you wanted to leave the account as is. You then said you would call “in May to see if we can reach some sort of agreement”. Again, please accept our apologies for the frustration caused by this situation.
 
Very Respectfully,
[redacted] Giblin
WM Cares Corporate

March 17, 2017
 
Revdex.com case#[redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted]
I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
On September 12, 2012, you signed a Service Agreement with...

Waste Management, which exempted Fuel and Environmental charges for the term of the then Agreement. On March 7, 2017, Account Manager [redacted] confirmed he spoke to you and explained that the initial term ended and Agreement auto renewed, and Environmental charges were added.
Per Page 2 Section 4C, Company reserves the right to increase the Charges payable by Customer during the term (c) for any increase in or other modification to its fuel and environmental cost recover charges.
If you would like to renegotiate the contract to discuss exemption going forward, please contact your sales manager [redacted] at [redacted]
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

June 23, 2017
 
 
Revdex.com case # [redacted]
  Re: Waste Management Account# [redacted], Sarah
 
Dear Mr. [redacted],
 
I apologize that you experienced issues with our services and appreciate the opportunity address your concerns. At Waste...

Management, we take these situations seriously and have taken the appropriate action to address the matter.
 
After reviewing our internal records, our driver has confirmed that the box of items was placed next to the container and was treated as trash. Your account was suspended as of May 23, 2017 due to non-payment of the past due balance of $67.25 and are standard service charges. Because of this, our driver would have not serviced your address since then and we do, however, have other customers on the same street. Additionally, our driver did report that a male driver was following him and, on one occasion during a stop, that driver exited the vehicle and walked toward our truck, then went back into his vehicle. Our agent, Raul, spoke with Ms. [redacted], who stated that her fiancé followed our driver when he did not stop at your location to service the trash. our GPS records confirm that we did not stop at your address. For these reasons, we will not issue a reimbursement or credits.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
 
Very Respectfully,
Victoria [redacted]
Customer Experience Lead – WM Cares
[email protected]
Waste Management2625 W. Grandview Road, Suite 160
Phoenix, AZ 85023
Tel (713) 512-6200 Option 3

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
Waste management has not addressed the issue of refunding my money. Either for past services paid for and not rendered, and current and future services not received. Waste management requires their customers to pay in advance and I have paid for services currently from August 2016 until October2016.  I am requesting a refund of current payment and for the days from January 2016 until July 2016 that my trash was not picked up. on August 17, 2016 I called waste Management and asked to speak to Nancy [redacted] and she was not available and the person I spoke to said she had to research my compliant and speak to Nancy [redacted] and call me back. I am still waiting on that call.

June 30, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear Mr. [redacted],
 
I wanted to take this opportunity to most importantly, apologize for your recent billing issue. We take these concerns very seriously and will immediately take action to address them.
 
After further review of your account, we issued an adjustment for the container charge; your account is at a zero balance. Please allow 2-3 business days for the adjustment to reflect on your online account.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Very Respectfully,
Nancy [redacted]
WM Cares Corporate-WM Cares

March 17, 2017
 
Revdex.com case#[redacted]
Re: Waste Management Account# [redacted]
 
Hello Mr. Powell,
In response to your last comment, our hours of operations are 6 a.m. to 6 p.m., and we cannot guarantee, a specific time of service. Because you are a valued customer, I issued a week of credit to your account. Again, please accept our apologies for any frustration this may have caused.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

May 27, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with your refund and appreciate the opportunity to resolve your concern.
It was a pleasure speaking with you; per our telephone conversation, I issued a reversal of $523.81 back to your [redacted] card. Please allow 3-5 business days for the reversal to appear in your credit card account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
Nancy [redacted]

December 16, 2014
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted], [redacted]
 
Ms. [redacted],   
The Revdex.com informed us about the complaint...

you filed against Waste Management. I apologize that you experienced billing issues and appreciate the opportunity to address your concern.
On 10/01/2014 Waste Management invoiced you $140.39 for service period: Oct, Nov, Dec 2014 and the invoice included a $50.00 resume fee. After multiple attempts to contact you for payment your account was suspended on 12/02/2014 for nonpayment. You made a payment for $100.00 (at no charge) on 12/09/2014 which left you a balance of $40.39. You requested your account to be cancelled effective 12/20/2014, you carry a past due balance so we would not service you one last time prior to removing your can.
You currently owe a partial amount of the resume charge for the previous billing cycle, if you would like your container serviced one additional time a new $50.00 reactivation charge will be applied to your account. The reactivation charge is necessary to cover the administrative costs associated with restarting your account in our system and adding the routes back to your account.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]
WM cares-Corporate Office

July 1, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
It was a pleasure speaking with [redacted]; per our telephone conversation, you confirmed our driver came out and recovered your trash. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy [redacted]

October 14, 2016
 
Revdex.com case#[redacted]
Re: Waste Management Account# [redacted]
 
Hello **,
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to...

correct them.
Per our conversation, you confirmed the trash has been collected and the 32- gallon trash cart has been exchanged for a 64- gallon cart.  The account credited for 1 week of service and now has a credit of $24.02-.  I will follow up with you for the coming month to ensure that going forward; the collection is completed as a backyard service.  Please contact CWS for all recycling services and requests at 510-625-5263, as Waste Management does not service.  
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

Hello [redacted],
 
This letter is in response to your Revdex.com complaint # [redacted] regarding your request to cancel your account. I sincerely apologize for any frustration you may have experienced.
 
In reviewing your Service agreement,
 
[redacted] signed a...

Service Agreement ("Agreement") with Waste Management which took effect on August 17, 2012 for thirty-six (36) months. Pursuant to Section 2 of the Agreement, the initial term is for thirty-six (36) months and Agreement automatically renews for an additional thirty-six (36) months renewal term if [redacted] does not notify Waste Management on a certified letter of termination at least (90) days, but not more than one hundred eighty (180) days, per Section 2 of the termination of the then-existing term.  Please see attached Service Agreement.
 
[redacted] failed to give Waste Management notice of termination within Section 2's allotted time-period. Therefore, the agreement automatically renewed for an additional 36-months.  He may still elect to cancel the Agreement; per Section 7 of the agreement, and he will contractually owe liquidated damages for early termination.
 
If [redacted] would like to continue with the cancellation, please email Account manager Rony [redacted] at r[redacted]@wm.com.  
 
Very Respectfully,
Nancy [redacted]
WM Cares-Corporate Office

August 11, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]    
 
[redacted],
Reference is made to the...

above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

October 24, 2014
Re: [redacted] Complaint# [redacted]
WM Account# [redacted]
[redacted],    
It was a pleasure speaking with you today; per our telephone conversation, I explained the past due amounts and why your account was suspended. I confirmed we received your payments and you will have a credit on your account $51.29.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
[redacted]

February 2, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Mr. [redacted],  
The Revdex.com informed us about the complaint you filed...

against Waste Management. I apologize that you experienced service issues and appreciate the opportunity to address your concern.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

I had a terrific experience consigning my 1970 [redacted] with Midwest Car Exchange. Mark is a real car enthusiast with many years of experience. He took the time to explain their consignment process and how they would market the car online and to their existing customer base. Most importantly, Mark was a big help in establishing a realistic asking price based upon the condition of the car, his experience and my expections.

To summarize my experience: Midwest Car Exchange did everything they said they would do.

April 24, 2017
 
Re: Revdex.com Complaint [redacted]
Waste Management Account [redacted] 
 
Hello Mawanisha,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times to report yard waste was not serviced, and the recycle container was not exchanged for the larger one. We reached out to our operations team, and they confirmed, we serviced the yard waste container, and completed the exchange. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
Customer Experience Agent- WM Cares

August 25, 2016
 
Revdex.com Case # [redacted]
Waste Management Account # [redacted]
 
Hello [redacted],
We apologize for the frustration caused by this situation; we have submitted a request to expedite your refund check for $1,137.87. Once I receive the check number and the...

date it goes out I will call you with the information.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Respectfully,
Nancy [redacted]
Customer Experience Agent - WM Cares

July 17, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, your old account# with the prefix 455 was canceled and a new account with prefix #457 was opened. However, we failed to invoice you on account#[redacted] for November and December. Therefore $39.33 was invoiced on our new account#[redacted]; your balance is $154.86.
March $39.33, April $57.70 and July $57.83.  Per the extra bag charge an adjustment was entered to credit the $3.55. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me , if am to interpret the section of their response, "After careful research of our internal records,  our billing department issue a refund request for $114.46. Please accept our apologies for the frustration caused by this situation.",  to mean that Waste Management's intent is to issue a refund to me for the amount of $114.46 in response to this Revdex.com complaint.
 
It saddens me that a company would not do right by the customer to begin with, but I am very grateful that the Revdex.com is available to assist in mediation to resolve such disputes.
 
Thank you,
[redacted]

September 7, 2016
 
Revdex.com File# [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will immediately take...

action to correct them.
I alerted our operations team and they confirmed that your trash was recovered. Due to the service failure, a credit of $70.02 applied to your account. In addition, I will continue to monitor your account for the next month, to ensure you are receiving service.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares