Waste Management

January 2, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted], 
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  My compliant was not about switching out my cart, it was about my trash not being picked up on the day assigned by waste management. And that this is and had been an on- going problem with waste management. And our waste management trash can was out by the curb for 2 full work days before it was picked up. And the route supervisor did call me with several excuses as to why waste management was not picking up the trash on time in my neighborhood. The 1st excuse was that waste management was having a problem with all their  trucks breaking down for the past Two years. The second excuse was that waste management has endured several leadership changes within the last two years. Finally they (waste management ) where short on staff. With all of these problems waste management should not have begged me to give them another chance to keep a contractual obligation of picking up my trash.  And I would like got waste management to refund my money so I can go to another company that will fulfil their obligation of picking up my trash as I fulfil my obligation of paying for the service. Especially when they lie about the compliant and the response!

August 10, 2016
 
[redacted]
[redacted] [redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

June 21, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
After researching our internal records, your account is at a zero balance. Please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

April 22, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Team Lead - WM Cares

April 4, 2016
 
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
Dear Mr. [redacted],
I want to take this opportunity to tell you that we are sorry to lose you as a valued customer. At the time you requested to cancel your service, an offer of $85.00 to reduce your rate and retain your business was declined; therefore the current charges for February services are valid. Waste Management invoices monthly in arrears, your cancellation date is 02/29/2016.
Waste Management charges a removal charge; this charge covers administrative and operational costs to process and perform either delivery of a new or additional container or remove an existing container. Your current balance is $321.30. 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] <mailto:[email protected]>   or by phone at 713-512-6200 option *.
 
Sincerely,
Nancy [redacted]
WM Cares Corporate

July 15, 2015
 
[redacted]          
[redacted]                          
[redacted] ...

[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with the delivery of your containers and appreciate the opportunity to address your concerns.
Operations confirmed our driver delivered the container; Route Manager Anthony confirmed he tried to reach you at [redacted] and was unsuccessful. Please provide the best telephone number you can be reached so that we can resolve your service complaint. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]

February 1*, 2015
 
 Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
                               
It was a pleasure speaking with you; per our telephone conversation, you confirmed you did not want to reactivate your account.  If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The problem is there deceptive behavior. they hide behind terms and conditions that provide no way for a company to get out from under them and cancel with out a hefty fee...a customer should be able to cancel with written notice at any time...They have increased the price multiple times a year which there terms say they can only have a price increase once a year...certain rates were to be capped at certain percentages and they have exceeded that...they are now charging us 4 times the fair market price and because we would like to cancel they would like to reduce the rate?...so instead of being a fair company and charge a fair rate they will raise the price until you say something...why would you want to screw a customer for a short period of time with a high price and deceptive business practices then be fair to your customer and keep them long term?...we have sent the following attached letter to cancel our service validating that our contract is null and void and they have also violated there terms and conditions is the contract was to be valid in the first place.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.] The response sinply states they will look into it, they offer no resolution. I have been called by another individual who has offered to resolve to my satisfaction, maybe the two of them should talk to each other. 
Regards,
  [redacted]

November 14, 2014
 
Re: Revdex.com Complaint# [redacted]
WM Account #[redacted]
 
[redacted] [redacted]
 
After speaking to your Account Manager [redacted], she confirmed the account is at a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

[redacted] 2, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],       
 
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option *.
 
Cordially,
[redacted]
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with the removal and appreciate the opportunity to address the problem.
It was a pleasure speaking with today; per our telephone conversation, you confirmed Route Manager [redacted] spoke to you today; she confirmed removal for today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option 3.
Cordially,
[redacted]
WM Cares

November 24, 2015
[redacted]
[redacted]
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

FYI.I received the Email Monday Morning after a week and an extra Email to Revdex.com.From: [redacted]
Sent: Monday, March 09, 10:AM
To: [redacted]
Subject: WASTE MANAGEMENT AND [redacted]
Thanks Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for your attention to this matter. [redacted]

January 6, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Route Manager Ken confirmed he spoke to you and service issue was resolved, he also issued 1-month of credit. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
Nancy G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The complaint was that we were charged for pick ups from a recycling container we never had. And, if we need to have it due to [redacted] requirements it's fine. But to resolve the issue is to be credited for the money charged for pick ups for a container that did not existed
Regards,
[redacted]

May 21, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
After researching our internal records, a refund request was submitted. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
Cordially,
[redacted]

April 7, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to...

correct them.
After researching our internal records, you called on 03/29/2017, to report that our driver took your personal container when we serviced. Our agent offered to issue a $10.00 credit on your account, and you were not satisfied and requested to speak to a route manager.
You called our corporate office on 4/4/2017 and spoke to our agent [redacted], in regarding your missing container. [redacted] alerted our operations team and requested a route manager call you.
Our route manager confirmed, he spoke to you and stated, we received the receipt and issued a credit for $70.00 on your account. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares