Waste Management

Hello [redacted],
 
In response to your last comment, below is when your payment was issued for reversal. Please allow 3-5 business days from the date processed for the reversal to appear in your credit card account. Please accept our apologies for the frustration caused by this situation.
 
Payment Details
Payment Info
Confirmation Number: 69803029473 
Payment Creation Date: 6/3/15 3:02:27 PM 
Payment Amount: $59.83 
Status: Reversed
Payment User ID:  [email protected] 
Payment Method: VISA:  (...6784)
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

August 17, 2016
 
 
Revdex.com File# [redacted]
 
    RE: Waste Management [redacted]   [redacted]
 
[redacted]
 
Thank you for your patience while I researched your account, in regards to your service concerns, I alerted our operations management team and received confirmation they spoke to the driver to ensure you are not missed going forward. We ask that you have you container at curbside no later than 6am until 6pm or place your container out the night before. I will follow up with you for several weeks to ensure we provide scheduled service. Due to our service failure last week an adjustment was entered on your account and will reflect on your next invoice. Once again, please accept my deepest apologies for the frustration this caused you. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
 
 
Kind Regards,
Victoria
WM Cares Corporate
[redacted]

October 24, 2014
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],     
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

May 21, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with service and appreciate the opportunity to address your concerns.
After researching our internal records, Waste Management did not have an account listed for the address listed above. However, I reached out to [redacted]; they confirmed they did service your address, please call them at [redacted].
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

January 15, 2018
 
 
Re: Revdex.com Complaint #[redacted]
 
Hello [redacted],
I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns. After reviewing your account, you...

spoke to Account Manager, Amanda, who advised you that a credit for overages in the amount of $589.75 was placed on your account and that no further adjustments would be made. She explained the cause for the overages and recommended an increase to your services to avoid any further overages charges. At this time, all charges are valid with no further credits. If you would like to make changes to your service level, please contact Account Manaqger, Amanda, at [redacted]. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
Customer Experience Agent- WM Cares

November 3, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]        
 
Reference made to the above-mentioned Revdex.com complaint...

you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

July 21, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] 
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

February 3, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against...

Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Respectfully,
[redacted]
Waste Management Corporate

August 18, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted]
 
I apologize that you experienced issues with your refund, and appreciate the opportunity to address your concerns.
 
After researching our internal...

records, you called multiple times regarding your refund, and to get a copy of the invoice. Our agents [redacted] confirmed she spoke to you and advised you that your payment of $450.00 was found and that it would be reversed within 2-3 business days. In addition, [redacted] will follow-up to confirm you have received the reversal. Again, please accept our apologies for the frustration caused by this situation.
 
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

August 5, 2016
 
Revdex.com Complaint[redacted]
Re: Waste Management Account# [redacted]
 
Hello Ms. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
After researching our internal records, your payment of $92.09 was reversed back to your Visa card ending in [redacted] Please allow 2-3 business days for the reversal to appear on your credit card statement. Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

**. [redacted],        
After researching your account I received confirmation from our operations department confirming the driver did not service your couch. I am reviewing your account to better understand what caused the delay and will review with the local office of any process improvements needed. I appreciate you alerting us to this situation and I assure you we will address any issues found. I issued an adjustment of $30.00 to your account which will reflect on your next invoice.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

July 5, 2017
 
Revdex.com case # [redacted]
  Re: Waste Management Account# [redacted]
 
Dear Ms. [redacted],
 
I understand you received a Snapshot charge of $12.00 on your current invoice. I can understand how frustrating it can be when you...

receive a bill larger than you expected. Thank you for accepting Tonya's call on July 03, and for the opportunity to explain our Snapshot program.
 
An overage charge is a  charge that is applied to your account when a driver documents an overloaded container, debris on top of the lids or outside of the container,or lids do not close completely. Our drivers record the incident and I attached a photo for your records.
 
You also had questions regarding our fuel charge, fuel charges are common in the waste and transportation industries, the rate we charge for fuel is based on the [redacted] weekly diesel price index.
 
Please let me know if you have questions regarding overages or fuel charges, you may reach me at 713-512-6200 option# 3
 
 
Sincerely,
 
Victoria [redacted]
Customer Experience Lead – WM Cares
v[redacted]@wm.com
Waste Management2625 W. Grandview Road, Suite 160
Phoenix, AZ 85023
Tel (713) 512-6200 Option 3

January 28, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],                        
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with service and appreciate the opportunity to address the problem.
Upon review of your account, Route Manager Erin spoke to Joe on 1/19/2015; Joe said everything was taken care of now. If you still need a Route Manager to contact you to discuss the services issues, please let me know. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

October 21, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will...

immediately take action to correct them.
Account Manager Debra confirmed your account was canceled without penalties. In addition, she issued an adjustment for the rate decreased on 7/15/16. Once the credit applies to your account, the balance is $391.21. Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

June 24, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with your claim and appreciate the opportunity address your concerns.
I have confirmed with Kayla [redacted] with Gallagher [redacted] Services, and she has stated that we are not accepting liability. A denial letter was mailed to you in regards to the denial, for further assistance to this matter please reach out to Kayla [redacted] directly. Please accept our apologies for the frustration caused by this situation. Please read attached denial letter
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted]. 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

July 20, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
Dear Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
After researching our internal records, your account is canceled and at a zero balance. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

September 21, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
 
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
It was a please speaking with [redacted] today; per our conversation, our driver did not service trash Friday. [redacted], stated not to send the driver back out until her next service day. In addition a week of credit was issued to your account for service failure. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

December 2, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
Katrina W[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

March 11, 2016
 
[redacted]
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted] 
 
[redacted]
Reference is made to the above-mentioned Revdex.com complaint you...

filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
Respectfully,
Nancy G[redacted]
Waste Management Corporate

[redacted], 2014
 
[redacted] [redacted]
[redacted]
[redacted]
Business: [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted], 
 
Reference made to the above-mentioned...

Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option *.
 
Cordially,
[redacted]
WM cares[redacted]